An assessment of the digital transformation of Mercantile Bank Limited

An assessment of the digital transformation of Mercantile Bank Limited

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023.

Bibliografiske detaljer
Hovedforfatter:	Sami, Md. Asif Iqbal
Andre forfattere:	Shuvo, Shihab Kabir
Format:	Internship report
Sprog:	English
Udgivet:	Brac University 2024
Fag:	Digital transformation Customer satisfaction Operational efficiency Cost reduction IT infrastructure Privacy concerns Banks and banking > Technological innovations. Banks and banking > Bangladesh.
Online adgang:	http://hdl.handle.net/10361/23410

Lignende værker

Digital transformation in BRAC Bank Limited
af: Chowdhury, Ahmed Najin Khan
Udgivet: (2018)

Customer satisfaction on general banking of Mercantile Bank Limited
af: Faizah, Humayra
Udgivet: (2017)

The digital services of Brack Bank PLC, the opportunities challenges and the impact of digital transformation on customer interactions
af: khan, Shadman Zuhair
Udgivet: (2024)

General banking and digitalization through the lenses of customer
af: Tasnuva, Rudainah
Udgivet: (2024)

Customer satisfaction on general banking activities of Mercantile Bank Limited
af: Bushra, Abedin
Udgivet: (2016)

Digital transformation of NRBC Bank PLC: customer experience from Imamgnaj branch
af: Tasnim, Maherin
Udgivet: (2024)

General banking operation of Mercantile Bank Limited (MBL)
af: Aniva, Sharifa Nasirin
Udgivet: (2018)

Service efficiency and customer analysis of E-banking at Dhaka Bank
af: Abdullah, Zakir
Udgivet: (2023)

An empirical assessment of Operational Efficiency and E-Banking of National Bank Limited
af: Devi, Chitra
Udgivet: (2022)

Customer satisfaction level on digital recharge of Robi Axiata Limited through mobile financial services
af: Kabir, Md. Rezwanul
Udgivet: (2020)

Identifying customer satisfaction level of BRAC Bank general banking activities
af: Mahnaz, Samanta
Udgivet: (2019)

Operational efficiency of Islami Bank Bangladesh Limited and comparison with other fully shariah based Islami Banks in Bangladesh
af: Hanif, Sheikh Abu
Udgivet: (2021)

Customer satisfaction on services of Sonali bank Limited
af: Akib, Ahanak
Udgivet: (2022)

General banking and customer satisfaction of Bank Asia Limited
af: Raihan, Sabbir
Udgivet: (2023)

Customer satisfaction towards online banking service of Bank Asia Limited, Banani Branch
af: Sumaya, Ayesha
Udgivet: (2019)

Operational efficiency of Social Islami Bank Limited and a study of their Pre-pandemic and pandemic periods performances
af: Khaleed, Md. Imtiaz
Udgivet: (2022)

An empirical study on the satisfaction level of customer’s regarding Bank Alfalah’s digital products & service
af: Osman, Jaki
Udgivet: (2016)

Assessing the HR and online banking system in Islami Bank
af: Rahman, MD. Hafizur
Udgivet: (2024)

Evaluation of customer satisfaction level: a study on customer service in general banking Prime Bank-Pragati Sarani Branch
af: Rashid, Kamrun Nahar
Udgivet: (2019)

Impact of digitalization of service request (information update) for customer satisfaction
af: Nova, Sanjana Azad
Udgivet: (2023)

General banking activities Of Southeast Bank Limited
af: Tabassum, Fabiya
Udgivet: (2022)

Customer service and satisfaction analysis at Prime Bank Ltd.
af: Jihan, Jaky All Naiem
Udgivet: (2024)

Ascribing dimensions enhancing employee innovation: function of job characteristics, psychological capital (PsyCap), work-based learning (WBL) and inventive environment
af: Aleen, Lamiza
Udgivet: (2022)

Customer satisfaction based on customer services at Dhaka Bank Limited of Dhanmondi Branch
af: Alam, Farzana
Udgivet: (2022)

Customer satisfaction measurement on General Banking & ATM service of Southeast Bank Limited, Mohakhali branch
af: Saad, Kazi Newaz Alam
Udgivet: (2019)

Banking evolution: navigating the realm of traditional and digital banking of Al Arafah Islami Bank PLC
af: Kabir, Humaiya
Udgivet: (2024)

Analysis of customer satisfaction level of Dutch Bangla Bank Limited, (DBBL)
af: Anima, Maisha Ibnath
Udgivet: (2020)

Customer satisfaction on customer services of UCB Bank
af: Afroz, Ridita
Udgivet: (2023)

Customer satisfaction gap in general banking section of Union Bank Limited, Mirpur branch
af: Afroz, Nadia
Udgivet: (2018)

A study of customer satisfaction on online banking & ATM services, Islami Bank Bangladesh Limited
af: Jahan, Md. Ashraf
Udgivet: (2019)

Electronic banking and customer satisfaction of NRB Commercial Bank Limited, Dhanmondi Branch.
af: Fariha, Lamia Jannat
Udgivet: (2023)

E-banking services and customer behavior analysis of Agrani Bank Limited
af: Biswas, Soumithra
Udgivet: (2023)

Analysis on retail banking and customer satisfaction of One Bank
af: Rahman, MD. Mahbubur
Udgivet: (2017)

An investigation to customer satisfaction level of NCC Bank LTD in the general banking services
af: Chowdhury, Mysha
Udgivet: (2017)

The relationship of customer satisfaction with deposit and premium banking of BRAC Bank Limited
af: Bepari, Md. Alamin
Udgivet: (2020)

Customer satisfaction level of Standard Bank Limited
af: Anjum, Sabab Al
Udgivet: (2018)

The adoption and perception of islamic banking in Bangladesh
af: Rahman, Ashikur
Udgivet: (2024)

Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh
af: Islam, Md. Aminul
Udgivet: (2019)

Customer satisfaction and general operations of Rupali Bank
af: Tripti, Ayesha Ferdousi
Udgivet: (2017)

Determinants of customer satisfaction of general banking: a study on EXIM Bank LTD
af: Islam, Md. Shajidul
Udgivet: (2024)