An assessment of the digital transformation of Mercantile Bank Limited

An assessment of the digital transformation of Mercantile Bank Limited

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023.

Manylion Llyfryddiaeth
Prif Awdur:	Sami, Md. Asif Iqbal
Awduron Eraill:	Shuvo, Shihab Kabir
Fformat:	Internship report
Iaith:	English
Cyhoeddwyd:	Brac University 2024
Pynciau:	Digital transformation Customer satisfaction Operational efficiency Cost reduction IT infrastructure Privacy concerns Banks and banking > Technological innovations. Banks and banking > Bangladesh.
Mynediad Ar-lein:	http://hdl.handle.net/10361/23410

Eitemau Tebyg

Digital transformation in BRAC Bank Limited
gan: Chowdhury, Ahmed Najin Khan
Cyhoeddwyd: (2018)

Customer satisfaction on general banking of Mercantile Bank Limited
gan: Faizah, Humayra
Cyhoeddwyd: (2017)

The digital services of Brack Bank PLC, the opportunities challenges and the impact of digital transformation on customer interactions
gan: khan, Shadman Zuhair
Cyhoeddwyd: (2024)

General banking and digitalization through the lenses of customer
gan: Tasnuva, Rudainah
Cyhoeddwyd: (2024)

Customer satisfaction on general banking activities of Mercantile Bank Limited
gan: Bushra, Abedin
Cyhoeddwyd: (2016)

Digital transformation of NRBC Bank PLC: customer experience from Imamgnaj branch
gan: Tasnim, Maherin
Cyhoeddwyd: (2024)

General banking operation of Mercantile Bank Limited (MBL)
gan: Aniva, Sharifa Nasirin
Cyhoeddwyd: (2018)

Service efficiency and customer analysis of E-banking at Dhaka Bank
gan: Abdullah, Zakir
Cyhoeddwyd: (2023)

An empirical assessment of Operational Efficiency and E-Banking of National Bank Limited
gan: Devi, Chitra
Cyhoeddwyd: (2022)

Customer satisfaction level on digital recharge of Robi Axiata Limited through mobile financial services
gan: Kabir, Md. Rezwanul
Cyhoeddwyd: (2020)

Identifying customer satisfaction level of BRAC Bank general banking activities
gan: Mahnaz, Samanta
Cyhoeddwyd: (2019)

Operational efficiency of Islami Bank Bangladesh Limited and comparison with other fully shariah based Islami Banks in Bangladesh
gan: Hanif, Sheikh Abu
Cyhoeddwyd: (2021)

Customer satisfaction on services of Sonali bank Limited
gan: Akib, Ahanak
Cyhoeddwyd: (2022)

General banking and customer satisfaction of Bank Asia Limited
gan: Raihan, Sabbir
Cyhoeddwyd: (2023)

Customer satisfaction towards online banking service of Bank Asia Limited, Banani Branch
gan: Sumaya, Ayesha
Cyhoeddwyd: (2019)

Operational efficiency of Social Islami Bank Limited and a study of their Pre-pandemic and pandemic periods performances
gan: Khaleed, Md. Imtiaz
Cyhoeddwyd: (2022)

An empirical study on the satisfaction level of customer’s regarding Bank Alfalah’s digital products & service
gan: Osman, Jaki
Cyhoeddwyd: (2016)

Assessing the HR and online banking system in Islami Bank
gan: Rahman, MD. Hafizur
Cyhoeddwyd: (2024)

Evaluation of customer satisfaction level: a study on customer service in general banking Prime Bank-Pragati Sarani Branch
gan: Rashid, Kamrun Nahar
Cyhoeddwyd: (2019)

Impact of digitalization of service request (information update) for customer satisfaction
gan: Nova, Sanjana Azad
Cyhoeddwyd: (2023)

General banking activities Of Southeast Bank Limited
gan: Tabassum, Fabiya
Cyhoeddwyd: (2022)

Customer service and satisfaction analysis at Prime Bank Ltd.
gan: Jihan, Jaky All Naiem
Cyhoeddwyd: (2024)

Ascribing dimensions enhancing employee innovation: function of job characteristics, psychological capital (PsyCap), work-based learning (WBL) and inventive environment
gan: Aleen, Lamiza
Cyhoeddwyd: (2022)

Customer satisfaction based on customer services at Dhaka Bank Limited of Dhanmondi Branch
gan: Alam, Farzana
Cyhoeddwyd: (2022)

Customer satisfaction measurement on General Banking & ATM service of Southeast Bank Limited, Mohakhali branch
gan: Saad, Kazi Newaz Alam
Cyhoeddwyd: (2019)

Banking evolution: navigating the realm of traditional and digital banking of Al Arafah Islami Bank PLC
gan: Kabir, Humaiya
Cyhoeddwyd: (2024)

Analysis of customer satisfaction level of Dutch Bangla Bank Limited, (DBBL)
gan: Anima, Maisha Ibnath
Cyhoeddwyd: (2020)

Customer satisfaction on customer services of UCB Bank
gan: Afroz, Ridita
Cyhoeddwyd: (2023)

Customer satisfaction gap in general banking section of Union Bank Limited, Mirpur branch
gan: Afroz, Nadia
Cyhoeddwyd: (2018)

A study of customer satisfaction on online banking & ATM services, Islami Bank Bangladesh Limited
gan: Jahan, Md. Ashraf
Cyhoeddwyd: (2019)

Electronic banking and customer satisfaction of NRB Commercial Bank Limited, Dhanmondi Branch.
gan: Fariha, Lamia Jannat
Cyhoeddwyd: (2023)

E-banking services and customer behavior analysis of Agrani Bank Limited
gan: Biswas, Soumithra
Cyhoeddwyd: (2023)

Analysis on retail banking and customer satisfaction of One Bank
gan: Rahman, MD. Mahbubur
Cyhoeddwyd: (2017)

An investigation to customer satisfaction level of NCC Bank LTD in the general banking services
gan: Chowdhury, Mysha
Cyhoeddwyd: (2017)

The relationship of customer satisfaction with deposit and premium banking of BRAC Bank Limited
gan: Bepari, Md. Alamin
Cyhoeddwyd: (2020)

Customer satisfaction level of Standard Bank Limited
gan: Anjum, Sabab Al
Cyhoeddwyd: (2018)

The adoption and perception of islamic banking in Bangladesh
gan: Rahman, Ashikur
Cyhoeddwyd: (2024)

Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh
gan: Islam, Md. Aminul
Cyhoeddwyd: (2019)

Customer satisfaction and general operations of Rupali Bank
gan: Tripti, Ayesha Ferdousi
Cyhoeddwyd: (2017)

Determinants of customer satisfaction of general banking: a study on EXIM Bank LTD
gan: Islam, Md. Shajidul
Cyhoeddwyd: (2024)