Implementing a customer relationship management framework to improve BRAC's global resource mobilisation efforts

Implementing a customer relationship management framework to improve BRAC's global resource mobilisation efforts

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023

Manylion Llyfryddiaeth
Prif Awdur:	Zahan, Sumaiya
Awduron Eraill:	Shuvo, Shihab Kabir
Fformat:	Internship report
Iaith:	English
Cyhoeddwyd:	Brac University 2024
Pynciau:	Customer relationship management BRAC Stakeholder Mobilisation Customer relations > Management
Mynediad Ar-lein:	http://hdl.handle.net/10361/23322

Eitemau Tebyg

Analyses of the effectiveness of customer relationship management of The City Bank Limited
gan: Akter, Masuma
Cyhoeddwyd: (2023)

Sales from Customer Relationship Management (CRM) of Coderstrust Bangladesh
gan: Alamgir, Rezwana
Cyhoeddwyd: (2023)

Robi’s Digital solution analysis and customer relationship management
gan: Reza Chowdhury, Sanjida Binte
Cyhoeddwyd: (2023)

The Impact of customer relationship management on customer retention in aspect of Daraz Bangladesh LTD
gan: Masud, Rahnuma
Cyhoeddwyd: (2024)

Mobilising for women's rights and the role of resources : synthesis report, Bangladesh
gan: Nazneen, Sohela, et al.
Cyhoeddwyd: (2011)

The effects of digital marketing on customer relationships in Bangladesh
gan: Ahmed, Ishtiaq
Cyhoeddwyd: (2017)

Customer relationship management: A case study on ITS Labtest Bangladesh Ltd.
gan: Sultana, Sabia
Cyhoeddwyd: (2015)

Enhancing female customers at Daraz Bangladesh
gan: Tabassum, Rubaiyat
Cyhoeddwyd: (2018)

An overview of customer relationship management (CRM) of ACI Logistics Limited SHWAPNO
gan: Rahmatullah, Alisha
Cyhoeddwyd: (2017)

Relationship of loyalty programs with customers’ purchase quantity and frequency
gan: Islam, Ariful
Cyhoeddwyd: (2024)

In building strong customer relationship the importance of communication skills
gan: Rafat, Md. Hasibul Islam
Cyhoeddwyd: (2021)

Prospects, challenges, and the impact on customer relationships of digital marketing in Bangladesh
gan: Mohtasin, Sadman
Cyhoeddwyd: (2022)

Customer’s relationship with general banking of Pubali Bank Limited
gan: Dash, Saikat
Cyhoeddwyd: (2022)

Customer relationship management: a case study on Mother Horlicks
gan: Rahman, Azizur
Cyhoeddwyd: (2017)

GrabSoft’s client relationship management during Covid 19 crisis
gan: Amin, Zahra Tayeba
Cyhoeddwyd: (2024)

The Impact of “communication skills” in building “customer relationship"
gan: Chisty, Md Khaza Moenuddin
Cyhoeddwyd: (2020)

Customer relationship with general banking of Al Arafah Islami Bank
gan: Mim, Ummay Sauda Alam
Cyhoeddwyd: (2021)

General banking activities & customer relationship management of the general banking department of IFIC Bank Ltd.
gan: Ahmed, Md. Faisal
Cyhoeddwyd: (2017)

Prospects of new software for candidate relationship management at TallyKhata
gan: Upoma, Dilara Afroje
Cyhoeddwyd: (2023)

The relationship of customer satisfaction with deposit and premium banking of BRAC Bank Limited
gan: Bepari, Md. Alamin
Cyhoeddwyd: (2020)

Integration of digital loyalty program for hospitality industry
gan: Sakib, Nazmus
Cyhoeddwyd: (2024)

CRM software in customer retention and customer loyalty in a B2B sewing thread company in Bangladesh
gan: Debi, Debosmita Roy
Cyhoeddwyd: (2024)

Understanding the influence and effectiveness of applying the Customer management system on Foodpanda Bangladesh
gan: Raisa, Fabeha
Cyhoeddwyd: (2024)

How HYD meets the customer expectations and maintains a good relationship with them
gan: Shawon, MD. Ariful Haque
Cyhoeddwyd: (2018)

The impact of digital marketing in building customer relationship and brand promotion
gan: Khan, Sanzeeda Islam
Cyhoeddwyd: (2020)

Customer engagement process of X integrated marketing agency
gan: Islam, Md. Mariful
Cyhoeddwyd: (2024)

A descriptive study to determine the customer satisfaction & current customer relationship status in newly launched products of Banglalink Digital Communications Limited
gan: Sakib, Saadman
Cyhoeddwyd: (2018)

Customer-driven services management /
gan: Balachandran, S., 1932-
Cyhoeddwyd: (1999)

ACI foods, analyzing company situation in terms of customer responsiveness
gan: Mahjabin, Nusrat
Cyhoeddwyd: (2019)

Engaging people with employer branding at BRAC-Aarong
gan: Eiaz-Ur-Rahman, A. F. M.
Cyhoeddwyd: (2024)

Optimization of E-commerce operations at La Mode
gan: Sadik, Farhan
Cyhoeddwyd: (2024)

Customer relationship officer’s engagement in learning & development department of BRAC Bank Limited
gan: Nayeem, Fabiha Binte
Cyhoeddwyd: (2018)

Quiet revolution? Women’s collective empowerment and BRAC
gan: Nazneen, Sohela, et al.
Cyhoeddwyd: (2024)

The relationship between customer satisfaction & employee satisfaction
gan: Uddin, Riaz
Cyhoeddwyd: (2014)

A model of customer-centric banking practices for corporate clients in Bangladesh
gan: Andaleeb, Dr. Syed Saad, et al.
Cyhoeddwyd: (2016)

An overview of Daraz Bangladesh and its operations from vendor to customer
gan: Mimo, Mashuq Bin Mizan
Cyhoeddwyd: (2018)

IMC to boost up the selling process of DBL Ceramics Limited
gan: Kabir, M. H.
Cyhoeddwyd: (2023)

Customer satisfaction on customer service of IFIC Bank limited
gan: Mondal, Tanushree
Cyhoeddwyd: (2021)

An analysis of before and after situations of CRM (customer relationship management) implementation in the banking sector
gan: Ahmed, Al Wakill
Cyhoeddwyd: (2023)

Successful customer retention in a week /
gan: Smith, Jane
Cyhoeddwyd: (2000)