General banking system of Uttara Bank Limited
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2019.
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Brac University
2024
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10361-232062024-06-06T21:06:49Z General banking system of Uttara Bank Limited Mim, Mashira Mostafa Haq, K. M. Nafiul Brac Business School, Brac University General banking system Uttara Bank Limited Banks and banking--Bangladesh This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2019. Cataloged from the PDF version of the internship report. Includes bibliographical references (page 24). Uttara Bank Limited has established in 1965 under the name of “Eastern Banking Corporation Limited” with the manifest goal of quickening exchange and interest in the financially frigid eastern wing of the then Pakistan. After the liberation of Bangladesh, the Bank evident a remarkable change and renamed as “Uttara Bank” in March, 1972. In 1983, it was denationalized and become a commercial bank in the private sector under the name of “Uttara Bank Limited”. Banks are playing an important role in a country’s socio-economic development. Uttara Bank Limited is successfully doing its best and contributing into the country’s economy from the time of its establishment. Customer Satisfaction is one of the most important things for progress and succession of any service driven institution. In that case, UBL is very much acquainted. To earn customer satisfaction, they offer variety of services. There are three departments of UBL Principle Branch. Such as- General Banking Department, Foreign Exchange Department and Credit Department. They serve their customers through these three departments. Firstly, the General Banking Department provides services by doing the basic and primary tasks of the bank. This department also consists of three sections: Main cash with cash cell; Deposit section: savings, current, FDR, SNTD, Clearing Bills; Accounts, These primary tasks include account opening, providing master credit card, internet banking, offering different type of schemes to the customers, different type of bills and fees collection etc. (Maduwa, n.d., para. 4) Secondly, the Foreign Exchange department also plays a vital role in serving customers. This department also relies on three section- Export, Import and Foreign Remittance. Thirdly, the credit department has also three different sections i.e. General Loan, Industrial Loan and Loan Recovery. (Maduwa, n.d., para. 5) In service-oriented industry, this is really complicated to strictly proceed with a standard rule and earn customer satisfaction. However, Uttara Bank Limited is efficiently operating its existing products and services to its customers. Compare to other private banks, UBL provides proper quality of service to its clients in a quicker way. Meanwhile, they have made a satisfactory progress in all the areas of business. Mashira Mostafa Mimi B. Business Administration 2024-06-06T07:12:29Z 2024-06-06T07:12:29Z 2019 2019-04-08 Internship report ID: 15104009 http://hdl.handle.net/10361/23206 en Brac University internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 27 pages application/pdf Brac University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
General banking system Uttara Bank Limited Banks and banking--Bangladesh |
| spellingShingle |
General banking system Uttara Bank Limited Banks and banking--Bangladesh Mim, Mashira Mostafa General banking system of Uttara Bank Limited |
| description |
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2019. |
| author2 |
Haq, K. M. Nafiul |
| author_facet |
Haq, K. M. Nafiul Mim, Mashira Mostafa |
| format |
Internship report |
| author |
Mim, Mashira Mostafa |
| author_sort |
Mim, Mashira Mostafa |
| title |
General banking system of Uttara Bank Limited |
| title_short |
General banking system of Uttara Bank Limited |
| title_full |
General banking system of Uttara Bank Limited |
| title_fullStr |
General banking system of Uttara Bank Limited |
| title_full_unstemmed |
General banking system of Uttara Bank Limited |
| title_sort |
general banking system of uttara bank limited |
| publisher |
Brac University |
| publishDate |
2024 |
| url |
http://hdl.handle.net/10361/23206 |
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AT mimmashiramostafa generalbankingsystemofuttarabanklimited |
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1814309876406419456 |