Customer service and satisfaction analysis at Prime Bank Ltd.

Customer service and satisfaction analysis at Prime Bank Ltd.

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023.

Bibliografiske detaljer
Hovedforfatter:	Jihan, Jaky All Naiem
Andre forfattere:	Hasan, Najmul
Format:	Internship report
Sprog:	English
Udgivet:	Brac University 2024
Fag:	Customer satisfaction Prime Bank Limited Commercial banks General Banking Banks and banking > Bangladesh. Banks and banking > Customer services > Bangladesh.
Online adgang:	http://hdl.handle.net/10361/23069

Lignende værker

Customer service and satisfaction of Prime Bank Limited
af: Saba, Husnus
Udgivet: (2018)

Evaluation of customer satisfaction level: a study on customer service in general banking Prime Bank-Pragati Sarani Branch
af: Rashid, Kamrun Nahar
Udgivet: (2019)

Evaluation of customer satisfaction level: a study on customer service in SME loan disbursement of Prime Bank-Wari Branch
af: Ahmed, Ishtiaque
Udgivet: (2019)

Customer satisfaction on services of Sonali bank Limited
af: Akib, Ahanak
Udgivet: (2022)

Customer satisfaction based on customer services at Dhaka Bank Limited of Dhanmondi Branch
af: Alam, Farzana
Udgivet: (2022)

A study on the customer satisfaction at Prime Bank Securities Limited
af: Ali, Sanjana
Udgivet: (2018)

Customer service and satisfaction of Janata Bank
af: Nayeem, Jannatul
Udgivet: (2019)

Customer satisfaction on customer services of UCB Bank
af: Afroz, Ridita
Udgivet: (2023)

Evaluation of customer service quality (SERVQUAL) of Prime Bank Limited
af: Reza, Tahsin Subah
Udgivet: (2018)

Customer satisfaction level of Standard Bank Limited
af: Anjum, Sabab Al
Udgivet: (2018)

Identifying customer satisfaction level of BRAC Bank general banking activities
af: Mahnaz, Samanta
Udgivet: (2019)

Determinants of customer satisfaction of general banking: a study on EXIM Bank LTD
af: Islam, Md. Shajidul
Udgivet: (2024)

Changes in general banking system and employee satisfaction in Prime Bank
af: Alam, Aurony
Udgivet: (2018)

Customer satisfaction gap in general banking section of Union Bank Limited, Mirpur branch
af: Afroz, Nadia
Udgivet: (2018)

General banking division of Prime Bank Limited
af: Hossain, Mohammad Sadat
Udgivet: (2024)

Impact of digitalization of service request (information update) for customer satisfaction
af: Nova, Sanjana Azad
Udgivet: (2023)

General banking activities of Prime Bank Limited
af: Islam, Nabila
Udgivet: (2019)

General banking and customer satisfaction of Bank Asia Limited
af: Raihan, Sabbir
Udgivet: (2023)

Customer satisfaction towards online banking service of Bank Asia Limited, Banani Branch
af: Sumaya, Ayesha
Udgivet: (2019)

Customer service & customer’s satisfaction of Trust Bank Limited
af: Fardous, Farhin
Udgivet: (2021)

Customer perception on general banking activities of Prime Bank Limited Banani branch
af: Tasnim, Zarin
Udgivet: (2017)

Customer satisfaction on general banking of Prime Bank
af: Maria, Jannatul
Udgivet: (2018)

Customer satisfaction on customer service of IFIC Bank limited
af: Mondal, Tanushree
Udgivet: (2021)

Measuring of employee satisfaction of customer service department in Bank Asia Limited : a study on Satmasjid Road Branch
af: Seraj, Anika Binte
Udgivet: (2018)

Comparison of customer service between Janata Bank Ltd and BRAC Bank Ltd
af: Haque, Tasfin Iftekharul
Udgivet: (2019)

E-banking services and customer behavior analysis of Agrani Bank Limited
af: Biswas, Soumithra
Udgivet: (2023)

Customer service and satisfaction of Agrani Bank Limited
af: Afroz, Sadia
Udgivet: (2018)

Customer satisfaction measurement on General Banking & ATM service of Southeast Bank Limited, Mohakhali branch
af: Saad, Kazi Newaz Alam
Udgivet: (2019)

The relationship of customer satisfaction with deposit and premium banking of BRAC Bank Limited
af: Bepari, Md. Alamin
Udgivet: (2020)

Improving customer service and satisfaction of National Bank Limited (NBL): a study on Mirpur branch
af: Sadia, Safa
Udgivet: (2018)

Role of Prime Bank Ltd on encouraging entrepreneurs
af: Islam, Nusrat Kaniz
Udgivet: (2018)

Electronic banking and customer satisfaction of NRB Commercial Bank Limited, Dhanmondi Branch.
af: Fariha, Lamia Jannat
Udgivet: (2023)

Analysis of customer service activity of Jamuna Bank Limited, Progati Sarani Branch
af: Naureen, Sabah
Udgivet: (2021)

Analysis of customer satisfaction level of Dutch Bangla Bank Limited, (DBBL)
af: Anima, Maisha Ibnath
Udgivet: (2020)

Evaluation of customer satisfaction of United Commercial Bank Limited
af: Ahmed, Naziat
Udgivet: (2017)

General banking and digitalization through the lenses of customer
af: Tasnuva, Rudainah
Udgivet: (2024)

A study of customer satisfaction on online banking & ATM services, Islami Bank Bangladesh Limited
af: Jahan, Md. Ashraf
Udgivet: (2019)

Loan activities and customer service satisfaction of Bangladesh Commerce Bank Limited (Pragati Sarani Branch)
af: Shafin, Md. Shahriar Kabir
Udgivet: (2024)

SERVQUAL perception of Prime Bank Limited
af: Hossain, Dahlia
Udgivet: (2018)

Procedure of trade service division and an analysis of automation opportunities in Prime Bank Limited
af: Shashi, Farhana Rahman
Udgivet: (2018)