Customer service and satisfaction analysis at Prime Bank Ltd.

Customer service and satisfaction analysis at Prime Bank Ltd.

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023.

Manylion Llyfryddiaeth
Prif Awdur:	Jihan, Jaky All Naiem
Awduron Eraill:	Hasan, Najmul
Fformat:	Internship report
Iaith:	English
Cyhoeddwyd:	Brac University 2024
Pynciau:	Customer satisfaction Prime Bank Limited Commercial banks General Banking Banks and banking > Bangladesh. Banks and banking > Customer services > Bangladesh.
Mynediad Ar-lein:	http://hdl.handle.net/10361/23069

Eitemau Tebyg

Customer service and satisfaction of Prime Bank Limited
gan: Saba, Husnus
Cyhoeddwyd: (2018)

Evaluation of customer satisfaction level: a study on customer service in general banking Prime Bank-Pragati Sarani Branch
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Cyhoeddwyd: (2019)

Evaluation of customer satisfaction level: a study on customer service in SME loan disbursement of Prime Bank-Wari Branch
gan: Ahmed, Ishtiaque
Cyhoeddwyd: (2019)

Customer satisfaction on services of Sonali bank Limited
gan: Akib, Ahanak
Cyhoeddwyd: (2022)

Customer satisfaction based on customer services at Dhaka Bank Limited of Dhanmondi Branch
gan: Alam, Farzana
Cyhoeddwyd: (2022)

A study on the customer satisfaction at Prime Bank Securities Limited
gan: Ali, Sanjana
Cyhoeddwyd: (2018)

Customer service and satisfaction of Janata Bank
gan: Nayeem, Jannatul
Cyhoeddwyd: (2019)

Customer satisfaction on customer services of UCB Bank
gan: Afroz, Ridita
Cyhoeddwyd: (2023)

Evaluation of customer service quality (SERVQUAL) of Prime Bank Limited
gan: Reza, Tahsin Subah
Cyhoeddwyd: (2018)

Customer satisfaction level of Standard Bank Limited
gan: Anjum, Sabab Al
Cyhoeddwyd: (2018)

Identifying customer satisfaction level of BRAC Bank general banking activities
gan: Mahnaz, Samanta
Cyhoeddwyd: (2019)

Determinants of customer satisfaction of general banking: a study on EXIM Bank LTD
gan: Islam, Md. Shajidul
Cyhoeddwyd: (2024)

Changes in general banking system and employee satisfaction in Prime Bank
gan: Alam, Aurony
Cyhoeddwyd: (2018)

Customer satisfaction gap in general banking section of Union Bank Limited, Mirpur branch
gan: Afroz, Nadia
Cyhoeddwyd: (2018)

General banking division of Prime Bank Limited
gan: Hossain, Mohammad Sadat
Cyhoeddwyd: (2024)

Impact of digitalization of service request (information update) for customer satisfaction
gan: Nova, Sanjana Azad
Cyhoeddwyd: (2023)

General banking activities of Prime Bank Limited
gan: Islam, Nabila
Cyhoeddwyd: (2019)

General banking and customer satisfaction of Bank Asia Limited
gan: Raihan, Sabbir
Cyhoeddwyd: (2023)

Customer satisfaction towards online banking service of Bank Asia Limited, Banani Branch
gan: Sumaya, Ayesha
Cyhoeddwyd: (2019)

Customer service & customer’s satisfaction of Trust Bank Limited
gan: Fardous, Farhin
Cyhoeddwyd: (2021)

Customer perception on general banking activities of Prime Bank Limited Banani branch
gan: Tasnim, Zarin
Cyhoeddwyd: (2017)

Customer satisfaction on general banking of Prime Bank
gan: Maria, Jannatul
Cyhoeddwyd: (2018)

Customer satisfaction on customer service of IFIC Bank limited
gan: Mondal, Tanushree
Cyhoeddwyd: (2021)

Measuring of employee satisfaction of customer service department in Bank Asia Limited : a study on Satmasjid Road Branch
gan: Seraj, Anika Binte
Cyhoeddwyd: (2018)

Comparison of customer service between Janata Bank Ltd and BRAC Bank Ltd
gan: Haque, Tasfin Iftekharul
Cyhoeddwyd: (2019)

E-banking services and customer behavior analysis of Agrani Bank Limited
gan: Biswas, Soumithra
Cyhoeddwyd: (2023)

Customer service and satisfaction of Agrani Bank Limited
gan: Afroz, Sadia
Cyhoeddwyd: (2018)

Customer satisfaction measurement on General Banking & ATM service of Southeast Bank Limited, Mohakhali branch
gan: Saad, Kazi Newaz Alam
Cyhoeddwyd: (2019)

The relationship of customer satisfaction with deposit and premium banking of BRAC Bank Limited
gan: Bepari, Md. Alamin
Cyhoeddwyd: (2020)

Improving customer service and satisfaction of National Bank Limited (NBL): a study on Mirpur branch
gan: Sadia, Safa
Cyhoeddwyd: (2018)

Role of Prime Bank Ltd on encouraging entrepreneurs
gan: Islam, Nusrat Kaniz
Cyhoeddwyd: (2018)

Electronic banking and customer satisfaction of NRB Commercial Bank Limited, Dhanmondi Branch.
gan: Fariha, Lamia Jannat
Cyhoeddwyd: (2023)

Analysis of customer service activity of Jamuna Bank Limited, Progati Sarani Branch
gan: Naureen, Sabah
Cyhoeddwyd: (2021)

Analysis of customer satisfaction level of Dutch Bangla Bank Limited, (DBBL)
gan: Anima, Maisha Ibnath
Cyhoeddwyd: (2020)

Evaluation of customer satisfaction of United Commercial Bank Limited
gan: Ahmed, Naziat
Cyhoeddwyd: (2017)

General banking and digitalization through the lenses of customer
gan: Tasnuva, Rudainah
Cyhoeddwyd: (2024)

A study of customer satisfaction on online banking & ATM services, Islami Bank Bangladesh Limited
gan: Jahan, Md. Ashraf
Cyhoeddwyd: (2019)

Loan activities and customer service satisfaction of Bangladesh Commerce Bank Limited (Pragati Sarani Branch)
gan: Shafin, Md. Shahriar Kabir
Cyhoeddwyd: (2024)

SERVQUAL perception of Prime Bank Limited
gan: Hossain, Dahlia
Cyhoeddwyd: (2018)

Procedure of trade service division and an analysis of automation opportunities in Prime Bank Limited
gan: Shashi, Farhana Rahman
Cyhoeddwyd: (2018)