Impact of mobile app-based service on customer loyalty in food delivery organization: a case of Foodpanda

Impact of mobile app-based service on customer loyalty in food delivery organization: a case of Foodpanda

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023.

Dades bibliogràfiques
Autor principal:	Sharika, Nishat Tasnim
Altres autors:	Hasan, Najmul
Format:	Internship report
Idioma:	English
Publicat:	Brac University 2024
Matèries:	Foodpanda Food delivery agency Delivery service App-based service Electronic commerce Food service
Accés en línia:	http://hdl.handle.net/10361/23013

Ítems similars

Bringing food to your doorstep - the Foodpanda journey and competitive analysis.
per: Khan, Md. Samiul Azam
Publicat: (2024)

Report on determinants for the services of Pathao Ltd.
per: Biswas, Chandralekha
Publicat: (2024)

Foodpanda's capitalization of the market during the pandemic
per: Mustafa, Apurba
Publicat: (2021)

Future marketing strategies for sustaining competitiveness in the evolving online food delivery industry
per: Rayhan, Shamimul
Publicat: (2024)

The service operation of Foodpanda Bangladesh
per: Boron, Sami Islam
Publicat: (2022)

Impact of Dish Level Photo for Customer’s Better Purchase Decision of Foodpanda in Bangladesh
per: Nafi, Syed Zarif
Publicat: (2023)

Impact of the "A study on how a competitive customer management system creates an impact on increasing the brand image for online food delivery business"
per: Rahman, Md. Maksudur
Publicat: (2022)

Financial health analysis and prospects of Munchies Deliveries Ltd. in the Bangladesh food delivery market: comparative study and recommendations
per: Afnan, Minhajul Abedin
Publicat: (2024)

The impact of service delivery on customer’s patronage in the UCBL
per: Sharmin
Publicat: (2018)

Analysis on consumer experience of HungryNaki.com
per: Bhattacharjee, Bristy
Publicat: (2018)

The challenges of same day delivery service in Dhaka from koopon Bangladesh
per: Islam, Mohammed Samiul
Publicat: (2020)

Dish Level Photo (DLP) for restaurant partners of Foodpanda – Ensuring a better customer experience
per: Barua, Dipro
Publicat: (2023)

Existing infrastructure & adaptability of new technology regarding risk and fraud management in the online delivery platforms: A study on foodpanda Bangladesh
Publicat: (2024)

Social impact of app-based service: a study based on URAL EMS
per: Ahmed, Ishtiaque
Publicat: (2019)

Analysis on consumer experience of HungryNaki.com
per: Shreela, Ajhara Sadhya
Publicat: (2021)

Digital convenience: exploring the factors in determining the satisfaction of consumers in using Pathao service
per: Tasnim, Anika
Publicat: (2024)

Customer satisfaction and user interface of Hungrynaki.com
Publicat: (2018)

Analyzing the effectiveness of social media campaigns of online food /grocery delivery platform
per: Rayhana, Rayisa
Publicat: (2024)

Delivery service procedure of Biddyut Logistics Limited
per: Akib, Abdullah Al
Publicat: (2018)

The service delivery standards of the BRAC Community Empowerment Programme (CEP)
per: Munrat, P. Sabeth Hasnain Ahmed
Publicat: (2017)

Contribution of ShopUp in the e-commerce industry
per: Raka, Farhina Faruqe
Publicat: (2018)

Importance of coverage and quality for impact of nutrition interventions delivered through an existing health programme in Bangladesh
per: Nguyen, Phuong Hong, et al.
Publicat: (2022)

Public service delivery - role of Union Digital Center (UDC) and impact on improving governance and development : a case study of Narayanganj District, Bangladesh
per: Saleheen, Saroar Ahmed
Publicat: (2016)

Does public service delivery influence tax evasion? Evidence from municipality tax in Bangladesh
per: Abdallah, Wahid, et al.
Publicat: (2022)

Factors affecting user experience in integrated app services: a study on VU Mobile
per: Zahan, Taa-Seen
Publicat: (2024)

Headcount forecasting for Customer Experience Department in relation to productivity of an employee
per: Faruque, Mohammad Nizam Uddin
Publicat: (2022)

E-governance for good governance through public service delivery: an assessment of district e-service centres in Bangladesh
per: Salam, Mohammad Abdul
Publicat: (2014)

Customized development interventions for the ultra poor: Preliminary change assessments of health and health-seeking behaviour (CFPR/TUP 2002 to 2004)
per: Ahmed, Syed Masud, et al.
Publicat: (2022)

Understanding the influence and effectiveness of applying the Customer management system on Foodpanda Bangladesh
per: Raisa, Fabeha
Publicat: (2024)

Rise of App based home-made food business in Dhaka city: A case study on DeliBee.
per: Sarker, Niloy
Publicat: (2021)

Food patrons contribution on online food and restaurant business of Bangladesh
per: Sadek, Jehad
Publicat: (2024)

Challenges & opportunities of q-commerce grocery stores: A study on Pandamart
per: Tahrim, Samia
Publicat: (2023)

A study on customer satisfaction and experience of Hungrynaki.Com
per: Ahmad, Ahsan
Publicat: (2021)

Food beverage service handbook; a complete guide to hot and cold soft drinks,
per: Thorner, Marvin Edward
Publicat: (1970)

Satisfaction with food services: insights from a college cafeteria
per: Andaleeb, Syed Saad, et al.
Publicat: (2016)

Sanitation in food processing /
per: Troller, John A.
Publicat: (1993)

Ensuring hygiene and food safety in out-of-home environments: an overlooked priority
per: Rahman, Labib
Publicat: (2024)

An approach to detect smartphone addiction through activity recognition and app usage behaviour
per: Uz Zaman, Nur, et al.
Publicat: (2023)

Publlc service delivery in education: the BRAC experience
per: Ahmed, Salehuddin, et al.
Publicat: (2020)

A review on the recent advancements on nanoparticles drug delivery approaches in anti-cancer treatment
per: Hoque, Syeda Mehren
Publicat: (2024)