Role of employee behavior in CRM success: analyzing the impact of employee attitudes, communication skills and customer centric behavior on CRM effectiveness of AKSID Corporation Limited

Role of employee behavior in CRM success: analyzing the impact of employee attitudes, communication skills and customer centric behavior on CRM effectiveness of AKSID Corporation Limited

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2024.

Dettagli Bibliografici
Autore principale:	Dey, Mowrita
Altri autori:	Khan, Tanzin
Natura:	Internship report
Lingua:	English
Pubblicazione:	Brac University 2024
Soggetti:	Construction service AKSID Corporation Limited Employee perception Sika building chemicals Customer centric behavior Customer relations > Management Marketing Employee motivation
Accesso online:	http://hdl.handle.net/10361/22958

Documenti analoghi

HR as a product, the dynamic approach towards employee centricity at 10 Minute School
di: Sadiq, Mohammed Afeef
Pubblicazione: (2023)

The relationship between customer satisfaction & employee satisfaction
di: Uddin, Riaz
Pubblicazione: (2014)

Employee and consumer satisfaction: a report on Jamuna Bank Limited, Gazipur branch
di: Chowdhury, MD. Saidul Islam
Pubblicazione: (2023)

Microsoft Dynamics CRM 2011 step by step /
di: Snyder, Mike
Pubblicazione: (2012)

CRM software in customer retention and customer loyalty in a B2B sewing thread company in Bangladesh
di: Debi, Debosmita Roy
Pubblicazione: (2024)

Sales from Customer Relationship Management (CRM) of Coderstrust Bangladesh
di: Alamgir, Rezwana
Pubblicazione: (2023)

A model of customer-centric banking practices for corporate clients in Bangladesh
di: Andaleeb, Dr. Syed Saad, et al.
Pubblicazione: (2016)

Employee Satisfaction and Attitudes towards The City Bank Limited
di: Piya, Ishrat Jahan
Pubblicazione: (2023)

HRM practices and employee creative behavior of banking industry in Bangladesh: antecedent and outcome of employee retention
di: Siddika, Ayasha
Pubblicazione: (2024)

Training and development of employees of Shahjalal Islami Bank PLC.
di: Khan, Abul Basit
Pubblicazione: (2024)

Framework for employee engagement
di: Razzaque, Naseb
Pubblicazione: (2021)

Overall work experience employee growth & at British American Tobacco
di: Ahmed, Syed Shah Tayef
Pubblicazione: (2016)

The impact of employee retention strategies on employee turnover
di: Shammi, Shajnin Nahar
Pubblicazione: (2024)

Employee Engagement Programs Designed by Aarong for different levels of employees
di: Khan, Afreen
Pubblicazione: (2014)

In building strong customer relationship the importance of communication skills
di: Rafat, Md. Hasibul Islam
Pubblicazione: (2021)

Finding harmony between employee training and employee Rrequisite in H&M Bangladesh
di: Wadia, Nazlee
Pubblicazione: (2023)

Critical aspects of general banking and employee behavior that improves customer experience
di: Dhera, Rejwana Zannat
Pubblicazione: (2023)

Employee training and development /
di: Noe, Raymond A.
Pubblicazione: (2002)

Employee training and development /
di: Noe, Raymond A.
Pubblicazione: (2008)

Employee training and development /
di: Noe, Raymond A.
Pubblicazione: (2010)

Employee branding and employee engagement at Daraz Bangladesh Ltd
di: Islam Mahim, Nurun Nahar
Pubblicazione: (2023)

Effects of marketing on recruitment and selection of employees
di: Iqbal, Tashfia
Pubblicazione: (2023)

Employee satisfaction of Banglalink
di: Islam, Sadia
Pubblicazione: (2017)

Customer satisfaction on employees of Banglalink
di: Kaisar, Nishat
Pubblicazione: (2014)

Employee’s personal hardcopy archival and employee management Of Robi Axiata Limited.
di: Khan, Nuzhat Tabassum
Pubblicazione: (2023)

A study on the environment and operations of Kuehne + Nagel Bangladesh Limited
di: Shahriar, Arfan
Pubblicazione: (2024)

An overview of customer relationship management (CRM) of ACI Logistics Limited SHWAPNO
di: Rahmatullah, Alisha
Pubblicazione: (2017)

Headcount forecasting for Customer Experience Department in relation to productivity of an employee
di: Faruque, Mohammad Nizam Uddin
Pubblicazione: (2022)

CRM Magazine

CRM Magazine

The influence of training and development programs on employee performance of Nagad Ltd.
di: Jahan, Nusrat
Pubblicazione: (2024)

Employee recruitment and development process at maf Shoes Ltd.
di: Das, Arnob
Pubblicazione: (2016)

Employee engagement of Grameenphone Ltd.
di: Tasneem, Sumaila
Pubblicazione: (2017)

Factors influencing employee retention at Aarong
di: Razit, Timuzin Islam
Pubblicazione: (2024)

Examining the impact of factors influencing employee engagement among Generation Y & Z
di: Zannat, Ashraful
Pubblicazione: (2023)

Employees' job satisfaction of Dr. Azmal Hospital
di: Hassan, Md. Mehedi
Pubblicazione: (2020)

Employee retention factors of route to market international limited
di: Sarna, Naushin Mahmud
Pubblicazione: (2021)

Consumer behavior of Banglalink Digital Communications Limited
di: Islam, S M Sazid
Pubblicazione: (2019)

Hiring for attitude : a revolutionary approach to recruiting star performers with both tremendous skills and superb attitude /
di: Murphy, Mark A. (Mark Andrew)
Pubblicazione: (2012)

Assessment of employee satisfaction of training & development: a study on employee of Prime Bank Limited
di: Parveen, Rumana
Pubblicazione: (2017)