Role of employee behavior in CRM success: analyzing the impact of employee attitudes, communication skills and customer centric behavior on CRM effectiveness of AKSID Corporation Limited

Role of employee behavior in CRM success: analyzing the impact of employee attitudes, communication skills and customer centric behavior on CRM effectiveness of AKSID Corporation Limited

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2024.

Մատենագիտական մանրամասներ
Հիմնական հեղինակ:	Dey, Mowrita
Այլ հեղինակներ:	Khan, Tanzin
Ձևաչափ:	Internship report
Լեզու:	English
Հրապարակվել է:	Brac University 2024
Խորագրեր:	Construction service AKSID Corporation Limited Employee perception Sika building chemicals Customer centric behavior Customer relations > Management Marketing Employee motivation
Առցանց հասանելիություն:	http://hdl.handle.net/10361/22958

Նմանատիպ նյութեր

HR as a product, the dynamic approach towards employee centricity at 10 Minute School
: Sadiq, Mohammed Afeef
Հրապարակվել է: (2023)

The relationship between customer satisfaction & employee satisfaction
: Uddin, Riaz
Հրապարակվել է: (2014)

Employee and consumer satisfaction: a report on Jamuna Bank Limited, Gazipur branch
: Chowdhury, MD. Saidul Islam
Հրապարակվել է: (2023)

Microsoft Dynamics CRM 2011 step by step /
: Snyder, Mike
Հրապարակվել է: (2012)

CRM software in customer retention and customer loyalty in a B2B sewing thread company in Bangladesh
: Debi, Debosmita Roy
Հրապարակվել է: (2024)

Sales from Customer Relationship Management (CRM) of Coderstrust Bangladesh
: Alamgir, Rezwana
Հրապարակվել է: (2023)

A model of customer-centric banking practices for corporate clients in Bangladesh
: Andaleeb, Dr. Syed Saad, և այլն
Հրապարակվել է: (2016)

Employee Satisfaction and Attitudes towards The City Bank Limited
: Piya, Ishrat Jahan
Հրապարակվել է: (2023)

HRM practices and employee creative behavior of banking industry in Bangladesh: antecedent and outcome of employee retention
: Siddika, Ayasha
Հրապարակվել է: (2024)

Training and development of employees of Shahjalal Islami Bank PLC.
: Khan, Abul Basit
Հրապարակվել է: (2024)

Framework for employee engagement
: Razzaque, Naseb
Հրապարակվել է: (2021)

Overall work experience employee growth & at British American Tobacco
: Ahmed, Syed Shah Tayef
Հրապարակվել է: (2016)

The impact of employee retention strategies on employee turnover
: Shammi, Shajnin Nahar
Հրապարակվել է: (2024)

Employee Engagement Programs Designed by Aarong for different levels of employees
: Khan, Afreen
Հրապարակվել է: (2014)

In building strong customer relationship the importance of communication skills
: Rafat, Md. Hasibul Islam
Հրապարակվել է: (2021)

Finding harmony between employee training and employee Rrequisite in H&M Bangladesh
: Wadia, Nazlee
Հրապարակվել է: (2023)

Critical aspects of general banking and employee behavior that improves customer experience
: Dhera, Rejwana Zannat
Հրապարակվել է: (2023)

Employee training and development /
: Noe, Raymond A.
Հրապարակվել է: (2002)

Employee training and development /
: Noe, Raymond A.
Հրապարակվել է: (2008)

Employee training and development /
: Noe, Raymond A.
Հրապարակվել է: (2010)

Employee branding and employee engagement at Daraz Bangladesh Ltd
: Islam Mahim, Nurun Nahar
Հրապարակվել է: (2023)

Effects of marketing on recruitment and selection of employees
: Iqbal, Tashfia
Հրապարակվել է: (2023)

Employee satisfaction of Banglalink
: Islam, Sadia
Հրապարակվել է: (2017)

Customer satisfaction on employees of Banglalink
: Kaisar, Nishat
Հրապարակվել է: (2014)

Employee’s personal hardcopy archival and employee management Of Robi Axiata Limited.
: Khan, Nuzhat Tabassum
Հրապարակվել է: (2023)

A study on the environment and operations of Kuehne + Nagel Bangladesh Limited
: Shahriar, Arfan
Հրապարակվել է: (2024)

An overview of customer relationship management (CRM) of ACI Logistics Limited SHWAPNO
: Rahmatullah, Alisha
Հրապարակվել է: (2017)

Headcount forecasting for Customer Experience Department in relation to productivity of an employee
: Faruque, Mohammad Nizam Uddin
Հրապարակվել է: (2022)

CRM Magazine

CRM Magazine

The influence of training and development programs on employee performance of Nagad Ltd.
: Jahan, Nusrat
Հրապարակվել է: (2024)

Employee recruitment and development process at maf Shoes Ltd.
: Das, Arnob
Հրապարակվել է: (2016)

Employee engagement of Grameenphone Ltd.
: Tasneem, Sumaila
Հրապարակվել է: (2017)

Factors influencing employee retention at Aarong
: Razit, Timuzin Islam
Հրապարակվել է: (2024)

Examining the impact of factors influencing employee engagement among Generation Y & Z
: Zannat, Ashraful
Հրապարակվել է: (2023)

Employees' job satisfaction of Dr. Azmal Hospital
: Hassan, Md. Mehedi
Հրապարակվել է: (2020)

Employee retention factors of route to market international limited
: Sarna, Naushin Mahmud
Հրապարակվել է: (2021)

Consumer behavior of Banglalink Digital Communications Limited
: Islam, S M Sazid
Հրապարակվել է: (2019)

Hiring for attitude : a revolutionary approach to recruiting star performers with both tremendous skills and superb attitude /
: Murphy, Mark A. (Mark Andrew)
Հրապարակվել է: (2012)

Assessment of employee satisfaction of training & development: a study on employee of Prime Bank Limited
: Parveen, Rumana
Հրապարակվել է: (2017)