Internship as a technical support engineer in technomedia limited
This Internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Science in Computer Science, 2023.
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| Médium: | Internship report |
| Jazyk: | English |
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Brac University
2024
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| On-line přístup: | http://hdl.handle.net/10361/22778 |
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10361-22778 |
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10361-227782024-05-08T21:04:00Z Internship as a technical support engineer in technomedia limited Paul, Pritom Hossain, Shakhawat Department of Computer Science and Engineering, Brac University Call management system Internship Service requests Operational effectiveness Internship programs Support services (Management) This Internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Science in Computer Science, 2023. Includes bibliographical references (page 32). Cataloged from PDF version of internship report. This report provides an overview of the six-month internship at Technomedia Limited and offers insights into the ever-evolving ATM technology field. By deliberately pursuing this internship, I hope to close the knowledge gap between academia and real-world application and gain invaluable experience in research, teamwork, leadership, and interpersonal communication. The report highlights a major problem facing the ATM servicing sector: the steady stream of technical problems and service requests. Recognizing the critical role that engineers play in effectively resolving ATM problems, the emphasis is on lowering operational complexity by creating a strong Call Management System (CMS). The CMS project intends to expedite the tracking of service requests by enabling effective task delegation, real-time visibility, and resource allocation. This program is in line with the overarching objective of optimizing operational effectiveness and raising customer satisfaction in technology-driven service delivery. The program’s primary goal of maximizing response times and raising the caliber of services is reflected in its emphasis on ongoing testing and investigation.The internship experience is considered a pivotal phase in my professional development, offering useful insights for prospective career pursuits. Pritom Paul B.Sc. in Computer Science 2024-05-08T06:41:50Z 2024-05-08T06:41:50Z © 2023 2023 Internship report ID 18101243 http://hdl.handle.net/10361/22778 en Brac University internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 42 pages application/pdf Brac University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Call management system Internship Service requests Operational effectiveness Internship programs Support services (Management) |
| spellingShingle |
Call management system Internship Service requests Operational effectiveness Internship programs Support services (Management) Paul, Pritom Internship as a technical support engineer in technomedia limited |
| description |
This Internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Science in Computer Science, 2023. |
| author2 |
Hossain, Shakhawat |
| author_facet |
Hossain, Shakhawat Paul, Pritom |
| format |
Internship report |
| author |
Paul, Pritom |
| author_sort |
Paul, Pritom |
| title |
Internship as a technical support engineer in technomedia limited |
| title_short |
Internship as a technical support engineer in technomedia limited |
| title_full |
Internship as a technical support engineer in technomedia limited |
| title_fullStr |
Internship as a technical support engineer in technomedia limited |
| title_full_unstemmed |
Internship as a technical support engineer in technomedia limited |
| title_sort |
internship as a technical support engineer in technomedia limited |
| publisher |
Brac University |
| publishDate |
2024 |
| url |
http://hdl.handle.net/10361/22778 |
| work_keys_str_mv |
AT paulpritom internshipasatechnicalsupportengineerintechnomedialimited |
| _version_ |
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