General banking and digitalization through the lenses of customer

General banking and digitalization through the lenses of customer

This internship report is submitted in partial fulfillment of the requirements for the degree of Masters of Business Administration, 2023.

Bibliografische gegevens
Hoofdauteur:	Tasnuva, Rudainah
Andere auteurs:	Mazumder, Md. Arif Hossain
Formaat:	Internship report
Taal:	English
Gepubliceerd in:	Brac University 2024
Onderwerpen:	Dhaka Bank Limited General banking Digitalization Customer service Customer satisfaction Service quality Banks and banking > Bangladesh. Consumer satisfaction.
Online toegang:	http://hdl.handle.net/10361/22702

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Identifying customer satisfaction level of BRAC Bank general banking activities
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Customer satisfaction on services of Sonali bank Limited
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Gepubliceerd in: (2022)

Customer satisfaction based on customer services at Dhaka Bank Limited of Dhanmondi Branch
door: Alam, Farzana
Gepubliceerd in: (2022)

Impact of digitalization of service request (information update) for customer satisfaction
door: Nova, Sanjana Azad
Gepubliceerd in: (2023)

Customer satisfaction on customer services of UCB Bank
door: Afroz, Ridita
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Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh
door: Islam, Md. Aminul
Gepubliceerd in: (2019)

The digital services of Brack Bank PLC, the opportunities challenges and the impact of digital transformation on customer interactions
door: khan, Shadman Zuhair
Gepubliceerd in: (2024)

General banking and customer satisfaction of Bank Asia Limited
door: Raihan, Sabbir
Gepubliceerd in: (2023)

E-banking services and customer behavior analysis of Agrani Bank Limited
door: Biswas, Soumithra
Gepubliceerd in: (2023)

Customer service and satisfaction of Janata Bank
door: Nayeem, Jannatul
Gepubliceerd in: (2019)

Analyzing the factors that influence customer service quality in IFIC Bank PLC
door: Humaira, Nowrin
Gepubliceerd in: (2024)

Evaluation of customer satisfaction level: a study on customer service in general banking Prime Bank-Pragati Sarani Branch
door: Rashid, Kamrun Nahar
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Analysis of customer service activity of Jamuna Bank Limited, Progati Sarani Branch
door: Naureen, Sabah
Gepubliceerd in: (2021)

Customer service & customer’s satisfaction of Trust Bank Limited
door: Fardous, Farhin
Gepubliceerd in: (2021)

Customer satisfaction on customer service of IFIC Bank limited
door: Mondal, Tanushree
Gepubliceerd in: (2021)

Customer satisfaction measurement on General Banking & ATM service of Southeast Bank Limited, Mohakhali branch
door: Saad, Kazi Newaz Alam
Gepubliceerd in: (2019)

Customer satisfaction towards online banking service of Bank Asia Limited, Banani Branch
door: Sumaya, Ayesha
Gepubliceerd in: (2019)

Customer service and satisfaction of Agrani Bank Limited
door: Afroz, Sadia
Gepubliceerd in: (2018)

Analysis of customer satisfaction level of Dutch Bangla Bank Limited, (DBBL)
door: Anima, Maisha Ibnath
Gepubliceerd in: (2020)

Customer satisfaction level on digital recharge of Robi Axiata Limited through mobile financial services
door: Kabir, Md. Rezwanul
Gepubliceerd in: (2020)

Customer satisfaction on general banking of Mercantile Bank Limited
door: Faizah, Humayra
Gepubliceerd in: (2017)

Customer service and satisfaction analysis at Prime Bank Ltd.
door: Jihan, Jaky All Naiem
Gepubliceerd in: (2024)

Customer satisfaction at foreign trade department of Bank Asia Limited, Mohakjhali branch.
door: Tanny, Anisha
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Determinants of customer satisfaction of general banking: a study on EXIM Bank LTD
door: Islam, Md. Shajidul
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Customer satisfaction on service quality of EXIM Bank
door: Silma, Nowshin Subah
Gepubliceerd in: (2024)

Customer satisfaction on general banking activities of Mercantile Bank Limited
door: Bushra, Abedin
Gepubliceerd in: (2016)

Customer satisfaction gap in general banking section of Union Bank Limited, Mirpur branch
door: Afroz, Nadia
Gepubliceerd in: (2018)

Evaluation of customer satisfaction level: a study on customer service in SME loan disbursement of Prime Bank-Wari Branch
door: Ahmed, Ishtiaque
Gepubliceerd in: (2019)

Customer relationship with general banking of Al Arafah Islami Bank
door: Mim, Ummay Sauda Alam
Gepubliceerd in: (2021)

Customer satisfaction and general operations of Rupali Bank
door: Tripti, Ayesha Ferdousi
Gepubliceerd in: (2017)

Performance analysis and customer satisfaction of Jamuna Bank Limited Mohakhali Branch
door: Naim, Rabiul Islam
Gepubliceerd in: (2021)

Measuring customer satisfaction on the services of HSBC during Covid-19
door: Binte Iqbal, Sayma
Gepubliceerd in: (2023)

Customer’s satisfaction on service quality of Southeast Bank Ltd., Banglamotor branch
door: Nuzhat, Ramisa
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Advancing UCBL client service through digitalization
door: Rahman, Mohosina
Gepubliceerd in: (2022)

Customer satisfaction of UCBL
door: Maksud, Aquib
Gepubliceerd in: (2021)

Critical aspects of general banking and employee behavior that improves customer experience
door: Dhera, Rejwana Zannat
Gepubliceerd in: (2023)

General banking & customer service of first security Islami Bank Limited
door: Mahi, Tasnim Kabir
Gepubliceerd in: (2024)

An investigation to customer satisfaction level of NCC Bank LTD in the general banking services
door: Chowdhury, Mysha
Gepubliceerd in: (2017)

Customer satisfaction level of Standard Bank Limited
door: Anjum, Sabab Al
Gepubliceerd in: (2018)

Electronic banking and customer satisfaction of NRB Commercial Bank Limited, Dhanmondi Branch.
door: Fariha, Lamia Jannat
Gepubliceerd in: (2023)