General banking and digitalization through the lenses of customer

General banking and digitalization through the lenses of customer

This internship report is submitted in partial fulfillment of the requirements for the degree of Masters of Business Administration, 2023.

Sonraí bibleagrafaíochta
Príomhchruthaitheoir:	Tasnuva, Rudainah
Rannpháirtithe:	Mazumder, Md. Arif Hossain
Formáid:	Internship report
Teanga:	English
Foilsithe / Cruthaithe:	Brac University 2024
Ábhair:	Dhaka Bank Limited General banking Digitalization Customer service Customer satisfaction Service quality Banks and banking > Bangladesh. Consumer satisfaction.
Rochtain ar líne:	http://hdl.handle.net/10361/22702

Míreanna comhchosúla

Identifying customer satisfaction level of BRAC Bank general banking activities
de réir: Mahnaz, Samanta
Foilsithe / Cruthaithe: (2019)

Customer satisfaction on services of Sonali bank Limited
de réir: Akib, Ahanak
Foilsithe / Cruthaithe: (2022)

Customer satisfaction based on customer services at Dhaka Bank Limited of Dhanmondi Branch
de réir: Alam, Farzana
Foilsithe / Cruthaithe: (2022)

Impact of digitalization of service request (information update) for customer satisfaction
de réir: Nova, Sanjana Azad
Foilsithe / Cruthaithe: (2023)

Customer satisfaction on customer services of UCB Bank
de réir: Afroz, Ridita
Foilsithe / Cruthaithe: (2023)

Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh
de réir: Islam, Md. Aminul
Foilsithe / Cruthaithe: (2019)

The digital services of Brack Bank PLC, the opportunities challenges and the impact of digital transformation on customer interactions
de réir: khan, Shadman Zuhair
Foilsithe / Cruthaithe: (2024)

General banking and customer satisfaction of Bank Asia Limited
de réir: Raihan, Sabbir
Foilsithe / Cruthaithe: (2023)

E-banking services and customer behavior analysis of Agrani Bank Limited
de réir: Biswas, Soumithra
Foilsithe / Cruthaithe: (2023)

Customer service and satisfaction of Janata Bank
de réir: Nayeem, Jannatul
Foilsithe / Cruthaithe: (2019)

Analyzing the factors that influence customer service quality in IFIC Bank PLC
de réir: Humaira, Nowrin
Foilsithe / Cruthaithe: (2024)

Evaluation of customer satisfaction level: a study on customer service in general banking Prime Bank-Pragati Sarani Branch
de réir: Rashid, Kamrun Nahar
Foilsithe / Cruthaithe: (2019)

Analysis of customer service activity of Jamuna Bank Limited, Progati Sarani Branch
de réir: Naureen, Sabah
Foilsithe / Cruthaithe: (2021)

Customer service & customer’s satisfaction of Trust Bank Limited
de réir: Fardous, Farhin
Foilsithe / Cruthaithe: (2021)

Customer satisfaction on customer service of IFIC Bank limited
de réir: Mondal, Tanushree
Foilsithe / Cruthaithe: (2021)

Customer satisfaction measurement on General Banking & ATM service of Southeast Bank Limited, Mohakhali branch
de réir: Saad, Kazi Newaz Alam
Foilsithe / Cruthaithe: (2019)

Customer satisfaction towards online banking service of Bank Asia Limited, Banani Branch
de réir: Sumaya, Ayesha
Foilsithe / Cruthaithe: (2019)

Customer service and satisfaction of Agrani Bank Limited
de réir: Afroz, Sadia
Foilsithe / Cruthaithe: (2018)

Analysis of customer satisfaction level of Dutch Bangla Bank Limited, (DBBL)
de réir: Anima, Maisha Ibnath
Foilsithe / Cruthaithe: (2020)

Customer satisfaction level on digital recharge of Robi Axiata Limited through mobile financial services
de réir: Kabir, Md. Rezwanul
Foilsithe / Cruthaithe: (2020)

Customer satisfaction on general banking of Mercantile Bank Limited
de réir: Faizah, Humayra
Foilsithe / Cruthaithe: (2017)

Customer service and satisfaction analysis at Prime Bank Ltd.
de réir: Jihan, Jaky All Naiem
Foilsithe / Cruthaithe: (2024)

Customer satisfaction at foreign trade department of Bank Asia Limited, Mohakjhali branch.
de réir: Tanny, Anisha
Foilsithe / Cruthaithe: (2019)

Determinants of customer satisfaction of general banking: a study on EXIM Bank LTD
de réir: Islam, Md. Shajidul
Foilsithe / Cruthaithe: (2024)

Customer satisfaction on service quality of EXIM Bank
de réir: Silma, Nowshin Subah
Foilsithe / Cruthaithe: (2024)

Customer satisfaction on general banking activities of Mercantile Bank Limited
de réir: Bushra, Abedin
Foilsithe / Cruthaithe: (2016)

Customer satisfaction gap in general banking section of Union Bank Limited, Mirpur branch
de réir: Afroz, Nadia
Foilsithe / Cruthaithe: (2018)

Evaluation of customer satisfaction level: a study on customer service in SME loan disbursement of Prime Bank-Wari Branch
de réir: Ahmed, Ishtiaque
Foilsithe / Cruthaithe: (2019)

Customer relationship with general banking of Al Arafah Islami Bank
de réir: Mim, Ummay Sauda Alam
Foilsithe / Cruthaithe: (2021)

Customer satisfaction and general operations of Rupali Bank
de réir: Tripti, Ayesha Ferdousi
Foilsithe / Cruthaithe: (2017)

Performance analysis and customer satisfaction of Jamuna Bank Limited Mohakhali Branch
de réir: Naim, Rabiul Islam
Foilsithe / Cruthaithe: (2021)

Measuring customer satisfaction on the services of HSBC during Covid-19
de réir: Binte Iqbal, Sayma
Foilsithe / Cruthaithe: (2023)

Customer’s satisfaction on service quality of Southeast Bank Ltd., Banglamotor branch
de réir: Nuzhat, Ramisa
Foilsithe / Cruthaithe: (2021)

Advancing UCBL client service through digitalization
de réir: Rahman, Mohosina
Foilsithe / Cruthaithe: (2022)

Customer satisfaction of UCBL
de réir: Maksud, Aquib
Foilsithe / Cruthaithe: (2021)

Critical aspects of general banking and employee behavior that improves customer experience
de réir: Dhera, Rejwana Zannat
Foilsithe / Cruthaithe: (2023)

General banking & customer service of first security Islami Bank Limited
de réir: Mahi, Tasnim Kabir
Foilsithe / Cruthaithe: (2024)

An investigation to customer satisfaction level of NCC Bank LTD in the general banking services
de réir: Chowdhury, Mysha
Foilsithe / Cruthaithe: (2017)

Customer satisfaction level of Standard Bank Limited
de réir: Anjum, Sabab Al
Foilsithe / Cruthaithe: (2018)

Electronic banking and customer satisfaction of NRB Commercial Bank Limited, Dhanmondi Branch.
de réir: Fariha, Lamia Jannat
Foilsithe / Cruthaithe: (2023)