General banking and digitalization through the lenses of customer

General banking and digitalization through the lenses of customer

This internship report is submitted in partial fulfillment of the requirements for the degree of Masters of Business Administration, 2023.

Manylion Llyfryddiaeth
Prif Awdur:	Tasnuva, Rudainah
Awduron Eraill:	Mazumder, Md. Arif Hossain
Fformat:	Internship report
Iaith:	English
Cyhoeddwyd:	Brac University 2024
Pynciau:	Dhaka Bank Limited General banking Digitalization Customer service Customer satisfaction Service quality Banks and banking > Bangladesh. Consumer satisfaction.
Mynediad Ar-lein:	http://hdl.handle.net/10361/22702

Eitemau Tebyg

Identifying customer satisfaction level of BRAC Bank general banking activities
gan: Mahnaz, Samanta
Cyhoeddwyd: (2019)

Customer satisfaction on services of Sonali bank Limited
gan: Akib, Ahanak
Cyhoeddwyd: (2022)

Customer satisfaction based on customer services at Dhaka Bank Limited of Dhanmondi Branch
gan: Alam, Farzana
Cyhoeddwyd: (2022)

Impact of digitalization of service request (information update) for customer satisfaction
gan: Nova, Sanjana Azad
Cyhoeddwyd: (2023)

Customer satisfaction on customer services of UCB Bank
gan: Afroz, Ridita
Cyhoeddwyd: (2023)

Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh
gan: Islam, Md. Aminul
Cyhoeddwyd: (2019)

The digital services of Brack Bank PLC, the opportunities challenges and the impact of digital transformation on customer interactions
gan: khan, Shadman Zuhair
Cyhoeddwyd: (2024)

General banking and customer satisfaction of Bank Asia Limited
gan: Raihan, Sabbir
Cyhoeddwyd: (2023)

E-banking services and customer behavior analysis of Agrani Bank Limited
gan: Biswas, Soumithra
Cyhoeddwyd: (2023)

Customer service and satisfaction of Janata Bank
gan: Nayeem, Jannatul
Cyhoeddwyd: (2019)

Analyzing the factors that influence customer service quality in IFIC Bank PLC
gan: Humaira, Nowrin
Cyhoeddwyd: (2024)

Evaluation of customer satisfaction level: a study on customer service in general banking Prime Bank-Pragati Sarani Branch
gan: Rashid, Kamrun Nahar
Cyhoeddwyd: (2019)

Analysis of customer service activity of Jamuna Bank Limited, Progati Sarani Branch
gan: Naureen, Sabah
Cyhoeddwyd: (2021)

Customer service & customer’s satisfaction of Trust Bank Limited
gan: Fardous, Farhin
Cyhoeddwyd: (2021)

Customer satisfaction on customer service of IFIC Bank limited
gan: Mondal, Tanushree
Cyhoeddwyd: (2021)

Customer satisfaction measurement on General Banking & ATM service of Southeast Bank Limited, Mohakhali branch
gan: Saad, Kazi Newaz Alam
Cyhoeddwyd: (2019)

Customer satisfaction towards online banking service of Bank Asia Limited, Banani Branch
gan: Sumaya, Ayesha
Cyhoeddwyd: (2019)

Customer service and satisfaction of Agrani Bank Limited
gan: Afroz, Sadia
Cyhoeddwyd: (2018)

Analysis of customer satisfaction level of Dutch Bangla Bank Limited, (DBBL)
gan: Anima, Maisha Ibnath
Cyhoeddwyd: (2020)

Customer satisfaction level on digital recharge of Robi Axiata Limited through mobile financial services
gan: Kabir, Md. Rezwanul
Cyhoeddwyd: (2020)

Customer satisfaction on general banking of Mercantile Bank Limited
gan: Faizah, Humayra
Cyhoeddwyd: (2017)

Customer service and satisfaction analysis at Prime Bank Ltd.
gan: Jihan, Jaky All Naiem
Cyhoeddwyd: (2024)

Customer satisfaction at foreign trade department of Bank Asia Limited, Mohakjhali branch.
gan: Tanny, Anisha
Cyhoeddwyd: (2019)

Determinants of customer satisfaction of general banking: a study on EXIM Bank LTD
gan: Islam, Md. Shajidul
Cyhoeddwyd: (2024)

Customer satisfaction on service quality of EXIM Bank
gan: Silma, Nowshin Subah
Cyhoeddwyd: (2024)

Customer satisfaction on general banking activities of Mercantile Bank Limited
gan: Bushra, Abedin
Cyhoeddwyd: (2016)

Customer satisfaction gap in general banking section of Union Bank Limited, Mirpur branch
gan: Afroz, Nadia
Cyhoeddwyd: (2018)

Evaluation of customer satisfaction level: a study on customer service in SME loan disbursement of Prime Bank-Wari Branch
gan: Ahmed, Ishtiaque
Cyhoeddwyd: (2019)

Customer relationship with general banking of Al Arafah Islami Bank
gan: Mim, Ummay Sauda Alam
Cyhoeddwyd: (2021)

Customer satisfaction and general operations of Rupali Bank
gan: Tripti, Ayesha Ferdousi
Cyhoeddwyd: (2017)

Performance analysis and customer satisfaction of Jamuna Bank Limited Mohakhali Branch
gan: Naim, Rabiul Islam
Cyhoeddwyd: (2021)

Measuring customer satisfaction on the services of HSBC during Covid-19
gan: Binte Iqbal, Sayma
Cyhoeddwyd: (2023)

Customer’s satisfaction on service quality of Southeast Bank Ltd., Banglamotor branch
gan: Nuzhat, Ramisa
Cyhoeddwyd: (2021)

Advancing UCBL client service through digitalization
gan: Rahman, Mohosina
Cyhoeddwyd: (2022)

Customer satisfaction of UCBL
gan: Maksud, Aquib
Cyhoeddwyd: (2021)

Critical aspects of general banking and employee behavior that improves customer experience
gan: Dhera, Rejwana Zannat
Cyhoeddwyd: (2023)

General banking & customer service of first security Islami Bank Limited
gan: Mahi, Tasnim Kabir
Cyhoeddwyd: (2024)

An investigation to customer satisfaction level of NCC Bank LTD in the general banking services
gan: Chowdhury, Mysha
Cyhoeddwyd: (2017)

Customer satisfaction level of Standard Bank Limited
gan: Anjum, Sabab Al
Cyhoeddwyd: (2018)

Electronic banking and customer satisfaction of NRB Commercial Bank Limited, Dhanmondi Branch.
gan: Fariha, Lamia Jannat
Cyhoeddwyd: (2023)