Customer service and how it affects the satisfaction of account holders a study of Shahjalal Islami Bank Limited, College gate branch
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023.
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| Định dạng: | Internship report |
| Ngôn ngữ: | English |
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Brac University
2024
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| Truy cập trực tuyến: | http://hdl.handle.net/10361/22695 |
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10361-226952024-07-15T09:12:02Z Customer service and how it affects the satisfaction of account holders a study of Shahjalal Islami Bank Limited, College gate branch Momen, MD Moksudul Andalib, Tanima Warda Brac Business School, Brac University Customer service Customer satisfaction Account holders Customer services Customer relations This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023. Cataloged from PDF version of internship reports. Includes bibliographical references (page 49). Shahjalal Islami Bank Limited (SJIBL) started doing business on May 10, 2001, in line with Islamic Shariah law and the Bank Companies Act, of 1991. Over the past seventeen years, SJIBL has expanded its service area by opening new stores in strategically important places across the country that offer a range of services. In its most basic form, Islamic banking is not only interest-free lending, but it also offers deal-based business products that bring in real money and raise the economy's GDP. Shahjalal Islamic Bank Limited is a bank that serves a wide range of customers, from 6 individuals to businesses. It follows both the Bangladesh Centre Bank Act and the Shariah Act that their Shariah Council gives them. In order to comprehend and evaluate the bank's consumer service procedure, I have collected information from their clients and included it in this internship report. The essential information has been compiled by me from primary and secondary sources. I also went over a report called "Customer Service and its Impact on the Satisfaction of Account Holders: A Study of Shahjalal Islami Bank Limited, College Gate Branch ". In this research, I also examined, discussed, and analyzed their management and marketing practices. I obtained the data for the financial analysis from the annual reports for the years 2018 through 2022. In addition, I covered their information management system and operations, as well as a general analysis of the sector utilizing Porter's Five Forces and SWOT analysis. Lastly, every single one of this bank's clients has given their approval for its executives and staff to use their banking services. which was what this bank's clients wanted. MD Moksudul Momen B. Business Administration 2024-04-29T08:42:53Z 2024-04-29T08:42:53Z © 2022 2022 Internship report ID 19104107 http://hdl.handle.net/10361/22695 en Brac University internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 64 pages application/pdf Brac University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Customer service Customer satisfaction Account holders Customer services Customer relations |
| spellingShingle |
Customer service Customer satisfaction Account holders Customer services Customer relations Momen, MD Moksudul Customer service and how it affects the satisfaction of account holders a study of Shahjalal Islami Bank Limited, College gate branch |
| description |
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023. |
| author2 |
Andalib, Tanima Warda |
| author_facet |
Andalib, Tanima Warda Momen, MD Moksudul |
| format |
Internship report |
| author |
Momen, MD Moksudul |
| author_sort |
Momen, MD Moksudul |
| title |
Customer service and how it affects the satisfaction of account holders a study of Shahjalal Islami Bank Limited, College gate branch |
| title_short |
Customer service and how it affects the satisfaction of account holders a study of Shahjalal Islami Bank Limited, College gate branch |
| title_full |
Customer service and how it affects the satisfaction of account holders a study of Shahjalal Islami Bank Limited, College gate branch |
| title_fullStr |
Customer service and how it affects the satisfaction of account holders a study of Shahjalal Islami Bank Limited, College gate branch |
| title_full_unstemmed |
Customer service and how it affects the satisfaction of account holders a study of Shahjalal Islami Bank Limited, College gate branch |
| title_sort |
customer service and how it affects the satisfaction of account holders a study of shahjalal islami bank limited, college gate branch |
| publisher |
Brac University |
| publishDate |
2024 |
| url |
http://hdl.handle.net/10361/22695 |
| work_keys_str_mv |
AT momenmdmoksudul customerserviceandhowitaffectsthesatisfactionofaccountholdersastudyofshahjalalislamibanklimitedcollegegatebranch |
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