Customer satisfaction on service quality of EXIM Bank
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2022.
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| Formáid: | Internship report |
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Brac University
2024
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| Rochtain ar líne: | http://hdl.handle.net/10361/22183 |
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10361-221832024-01-17T21:02:45Z Customer satisfaction on service quality of EXIM Bank Silma, Nowshin Subah Akhter, Afsana Brac Business School, Brac University Customer satisfaction Service quality Consumer satisfaction. This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2022. Cataloged from PDF version of internship report. Includes bibliographical references (pages 54-55). The purpose of this study is to identify the variables that affect the level of bank service provided by Exim Bank. It offers a connection between the variables and the bank’s general level of excellence The overall quality of a bank is referred to as its whole quality and comprises factors like service quality, market position, growth rate, liquidity situation, and others. According to the research, human interaction with customers is more crucial than error-free records, transaction security, and the physical presence of the bank. The survey also found a considerable disparity between expected and perceived service quality. The prompt fulfillment of commitments and the clients’ line of work are intricately intertwined. Customer satisfaction, according to Ashaduzaman et al. (2012), is a novel method for assessing the quality of businesses and organizations that aids in the development of management and culture that is genuinely focused on the needs of the customer. Surveys of customer satisfaction provide quick, useful, and unbiased information about a client's preferences and expectations. Customer satisfaction, customer loyalty, and service quality measures are all related, according to Rahman et al. (2019). The likelihood of greater customer satisfaction increases when service quality requirements are integrated, ensuring customer loyalty to the bank. The banking industry is a competitive one, thus banks must find ways to satisfy their clients. By analyzing the validity of five SERVQUAL aspects, the bulk of service quality research studies were conducted in the bank. Nowshin Subah Silma B. Business Administration 2024-01-17T09:58:24Z 2024-01-17T09:58:24Z 2022 2022 Internship report ID: 19104198 http://hdl.handle.net/10361/22183 en Brac University internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 55 pages application/pdf Brac University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Customer satisfaction Service quality Consumer satisfaction. |
| spellingShingle |
Customer satisfaction Service quality Consumer satisfaction. Silma, Nowshin Subah Customer satisfaction on service quality of EXIM Bank |
| description |
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2022. |
| author2 |
Akhter, Afsana |
| author_facet |
Akhter, Afsana Silma, Nowshin Subah |
| format |
Internship report |
| author |
Silma, Nowshin Subah |
| author_sort |
Silma, Nowshin Subah |
| title |
Customer satisfaction on service quality of EXIM Bank |
| title_short |
Customer satisfaction on service quality of EXIM Bank |
| title_full |
Customer satisfaction on service quality of EXIM Bank |
| title_fullStr |
Customer satisfaction on service quality of EXIM Bank |
| title_full_unstemmed |
Customer satisfaction on service quality of EXIM Bank |
| title_sort |
customer satisfaction on service quality of exim bank |
| publisher |
Brac University |
| publishDate |
2024 |
| url |
http://hdl.handle.net/10361/22183 |
| work_keys_str_mv |
AT silmanowshinsubah customersatisfactiononservicequalityofeximbank |
| _version_ |
1814309814176579584 |