Impact of repeat customers in profitability of service industry: A study on Mental health service

Impact of repeat customers in profitability of service industry: A study on Mental health service

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023.

Manylion Llyfryddiaeth
Prif Awdur:	Islam, Rafiul
Awduron Eraill:	Lee, Dr. Sang H
Fformat:	Internship report
Iaith:	English
Cyhoeddwyd:	Brac University 2024
Pynciau:	Profitability Cost-benefit analysis Repeat customers Service industry Service industries.
Mynediad Ar-lein:	http://hdl.handle.net/10361/22136

Eitemau Tebyg

The relation between brand awareness and repeat purchase
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Marketing, sales and customer services : understanding the theory and practice of selling through service /
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Customer service of Grameenphone
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Cyhoeddwyd: (2016)

Services marketing : integrating customer focus across the firm /
gan: Zeithaml, Valarie A.
Cyhoeddwyd: (2003)

The impact of service delivery on customer’s patronage in the UCBL
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Customer-driven services management /
gan: Balachandran, S., 1932-
Cyhoeddwyd: (1999)

Customer satisfaction on customer services of UCB Bank
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Cyhoeddwyd: (2023)

Customer satisfaction on customer service of IFIC Bank limited
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Cyhoeddwyd: (2021)

Impact of digitalization of service request (information update) for customer satisfaction
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The customer service department’s approach towards user feedback in Backpack Technologies, Inc..
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New service development of GP for the customer of Gazipur
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Customer service and satisfaction of Agrani Bank Limited
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Customer satisfaction on client service Department of Asiatic EXP
gan: Shiraj, Md. Sakif
Cyhoeddwyd: (2017)

Customer Services of BRAC Bank Limited at Banani Branch
gan: Faisal, Kazi Golam
Cyhoeddwyd: (2014)

Customer service and how it affects the satisfaction of account holders a study of Shahjalal Islami Bank Limited, College gate branch
gan: Momen, MD Moksudul
Cyhoeddwyd: (2024)

Customer service and satisfaction of Standard Bank Limited
gan: Mandal, Anik
Cyhoeddwyd: (2016)

Customer service & customer’s satisfaction of Trust Bank Limited
gan: Fardous, Farhin
Cyhoeddwyd: (2021)

Analyzing the impact of catering services on the profitability of US-BANGLA Airlines
gan: Rakib, Sha Imran
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Services marketing : integrating customer focus across the firm /
gan: Zeithaml, Valarie A.
Cyhoeddwyd: (2013)

Customer service and its’ impact on the satisfaction of account holders: A study of general banking service of United Commercial Bank PLC Tejgaon Branch
gan: Talukder, Shuvojyoti
Cyhoeddwyd: (2023)

Customer satisfaction on service quality of EXIM Bank
gan: Silma, Nowshin Subah
Cyhoeddwyd: (2024)

Customer service & distribution of Nestle Bangladesh Limited
gan: Tahsin, Tasmia
Cyhoeddwyd: (2017)

Impact of e-services on general banking of SBAC bank
gan: Idid, Md. Rehanul Amin
Cyhoeddwyd: (2024)

Customer’s satisfaction on service quality of Southeast Bank Ltd., Banglamotor branch
gan: Nuzhat, Ramisa
Cyhoeddwyd: (2021)

Overall customer service strategies and internal business process of Stencil Bangladesh Limited
gan: Shakil, Adib
Cyhoeddwyd: (2017)

Evaluation of customer service quality (SERVQUAL) of Prime Bank Limited
gan: Reza, Tahsin Subah
Cyhoeddwyd: (2018)

Customer service dynamics of Social Islami Bank LTD
gan: Paul, Aditi
Cyhoeddwyd: (2017)

How to improve customer service efficiency and their customer satisfaction of Rupali Bank LTD. Gabtoli Hat Branch
gan: Fariha, Rishad
Cyhoeddwyd: (2020)

Cost-effectiveness in health and medicine /
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Customer service and satisfaction of Prime Bank Limited
gan: Saba, Husnus
Cyhoeddwyd: (2018)

Customer satisfaction based on customer services at Dhaka Bank Limited of Dhanmondi Branch
gan: Alam, Farzana
Cyhoeddwyd: (2022)

Retail Banking and Customer Service (City Bank, Banani Branch)
gan: Yasmin, Nabila
Cyhoeddwyd: (2016)

General banking & customer service of first security Islami Bank Limited
gan: Mahi, Tasnim Kabir
Cyhoeddwyd: (2024)

Measuring of employee satisfaction of customer service department in Bank Asia Limited : a study on Satmasjid Road Branch
gan: Seraj, Anika Binte
Cyhoeddwyd: (2018)

Analyzing the customer’s perception about the service quality of customer service team of bKash
gan: Alam, Tasnova
Cyhoeddwyd: (2018)

Quality of content and services increase customer satisfaction and repeat purchase
gan: Akhter, Ferdousi
Cyhoeddwyd: (2024)

Perfect customer care : all you need to get it right first time /
gan: Johns, Ted
Cyhoeddwyd: (1994)

Customer service and satisfaction of Janata Bank
gan: Nayeem, Jannatul
Cyhoeddwyd: (2019)

Understanding Effectiveness of Customer service using online platform in X Solutions Limited.
gan: Hassan, Mahamudul
Cyhoeddwyd: (2023)

Comparison of customer service between Janata Bank Ltd and BRAC Bank Ltd
gan: Haque, Tasfin Iftekharul
Cyhoeddwyd: (2019)