Key process to use information system in Bangladesh hospitality industry
This thesis is submitted in partial fulfillment of the requirements for the degree of Bachelor of Science in Computer Science and Engineering, 2022.
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Brac University
2023
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| Online pristup: | http://hdl.handle.net/10361/21803 |
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10361-21803 |
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10361-218032023-10-15T21:04:08Z Key process to use information system in Bangladesh hospitality industry Rifat, A.K.M. Azimul Haque Khan, Ahnaf Rahman Fairoz, Faiza Tanzim, Sarah Zaman, Shakila Shakil, Arif Department of Computer Science and Engineering, Brac University Hospitality industry IT strategic planning CRM External Metrics Features Comparison Tourism--Information technology Internet of things This thesis is submitted in partial fulfillment of the requirements for the degree of Bachelor of Science in Computer Science and Engineering, 2022. Cataloged from PDF version of thesis. Includes bibliographical references (pages 31-32). Technology has helped humankind replace expensive human labor with technological labor. This helps reduce labor costs but also helps avoid customer service issues. It’s currently utilized to help people handle data more efficiently and effectively. The hotel business has progressed in terms of technology throughout time. Improving corporate processes, reducing competitive disadvantages, and leveraging the bene-fits of strategic planning in the IT industry have all been popular options in recent years. However, the focus of this article is on developing a practical IT strategic plan for the hotel sector in order to make the business process run more smoothly and to make the environment more user-friendly for consumers. The method employed in this research article is based on Ward’s framework for IT strategic planning (2002). The thesis has also used several measures to analyze every aspect of the Ho-tel business environment. The paper has focused not only on the external business procedure but also the internal business atmosphere of the Hospitality Environment. The consequences are the Implementation of a Mobile Web-based application, CRM (Customer Relationship Management and a Knowledge Management System For a strategic planning Hotel Industry. Customer relationship management (CRM) systems, mainstream CRM features and capabilities, CRM KPIs, and vendor selection are all covered in this white paper. It also entails deciding on corporate application software and resolving issues with vendor solutions and client requirements. This paper provides a survey of CRM features and metrics based on small and medium-sized manufacturers. A comparison table has been created to help the company choose the right provider. A.K.M. Azimul Haque Rifat Ahnaf Rahman Khan Faiza Fairoz Sarah Tanzim B.Sc. in Computer Science and Engineering 2023-10-15T04:36:04Z 2023-10-15T04:36:04Z ©2022 2022-05-29 Thesis ID 17201138 ID 17201134 ID 18101032 ID 18101506 http://hdl.handle.net/10361/21803 en Brac University theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 43 pages application/pdf Brac University |
| institution |
Brac University |
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Institutional Repository |
| language |
English |
| topic |
Hospitality industry IT strategic planning CRM External Metrics Features Comparison Tourism--Information technology Internet of things |
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Hospitality industry IT strategic planning CRM External Metrics Features Comparison Tourism--Information technology Internet of things Rifat, A.K.M. Azimul Haque Khan, Ahnaf Rahman Fairoz, Faiza Tanzim, Sarah Key process to use information system in Bangladesh hospitality industry |
| description |
This thesis is submitted in partial fulfillment of the requirements for the degree of Bachelor of Science in Computer Science and Engineering, 2022. |
| author2 |
Zaman, Shakila |
| author_facet |
Zaman, Shakila Rifat, A.K.M. Azimul Haque Khan, Ahnaf Rahman Fairoz, Faiza Tanzim, Sarah |
| format |
Thesis |
| author |
Rifat, A.K.M. Azimul Haque Khan, Ahnaf Rahman Fairoz, Faiza Tanzim, Sarah |
| author_sort |
Rifat, A.K.M. Azimul Haque |
| title |
Key process to use information system in Bangladesh hospitality industry |
| title_short |
Key process to use information system in Bangladesh hospitality industry |
| title_full |
Key process to use information system in Bangladesh hospitality industry |
| title_fullStr |
Key process to use information system in Bangladesh hospitality industry |
| title_full_unstemmed |
Key process to use information system in Bangladesh hospitality industry |
| title_sort |
key process to use information system in bangladesh hospitality industry |
| publisher |
Brac University |
| publishDate |
2023 |
| url |
http://hdl.handle.net/10361/21803 |
| work_keys_str_mv |
AT rifatakmazimulhaque keyprocesstouseinformationsysteminbangladeshhospitalityindustry AT khanahnafrahman keyprocesstouseinformationsysteminbangladeshhospitalityindustry AT fairozfaiza keyprocesstouseinformationsysteminbangladeshhospitalityindustry AT tanzimsarah keyprocesstouseinformationsysteminbangladeshhospitalityindustry |
| _version_ |
1814308770949365760 |