Employee and consumer satisfaction: a report on Jamuna Bank Limited, Gazipur branch

Employee and consumer satisfaction: a report on Jamuna Bank Limited, Gazipur branch

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023.

Detalles Bibliográficos
Autor Principal: Chowdhury, MD. Saidul Islam
Outros autores: Hossain, Mr. Saif
Formato: Internship report
Idioma:English
Publicado: Brac University 2023
Subjects:
Customer satisfaction
Employee satisfaction
Jamuna Bank Limited
Employees > Recruiting
Acceso en liña:http://hdl.handle.net/10361/20806
id 10361-20806
record_format dspace
spelling 10361-208062023-09-11T21:02:34Z Employee and consumer satisfaction: a report on Jamuna Bank Limited, Gazipur branch Chowdhury, MD. Saidul Islam Hossain, Mr. Saif Ahmed, Mr. Riyashad Brac Business School, Brac University Customer satisfaction Employee satisfaction Jamuna Bank Limited Employees--Recruiting This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023. Cataloged from PDF version of internship report. Includes bibliographical references (pages 58-60). Jamuna Bank is a leading Bangladeshi bank. This report examines employee and customer satisfaction of JBL Gazipur Branch. Primary data were collected using surveys, interviews, and secondary data form different research papers and reports. The study overviews employee and customer satisfaction, identifies major drivers, and makes recommendations to improve satisfaction. The report shows that Jamuna Bank Gazipur Branch employees are dissatisfied with job satisfaction, compensation and perks, work environment, career development, communication, and feeling valued. Women had lower job satisfaction than men. Most consumers were dissatisfied with the bank's services and facilities. Poor communication, career growth, and salary all lead to low employee satisfaction, according to the survey. The research advises the bank's management to improve communication, career development, and compensation and perks to solve these challenges. The report also suggests that the bank engage in customer service training to provide personnel with the ability to provide excellent service. To satisfy rising online banking demand, the research advises the bank extend its digital capabilities. The report covers Jamuna Bank employee and customer satisfaction and makes various recommendations to improve it. The bank can increase business performance and growth by applying these tips to improve employee morale and customer service. MD. Saidul Islam Chowdhury B. Business Administration 2023-09-11T04:27:17Z 2023-09-11T04:27:17Z 2023 2023-03 Internship report ID 17204032 http://hdl.handle.net/10361/20806 en Brac University internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 65 pages application/pdf Brac University
institution Brac University
collection Institutional Repository
language English
topic Customer satisfaction
Employee satisfaction
Jamuna Bank Limited
Employees--Recruiting
spellingShingle Customer satisfaction
Employee satisfaction
Jamuna Bank Limited
Employees--Recruiting
Chowdhury, MD. Saidul Islam
Employee and consumer satisfaction: a report on Jamuna Bank Limited, Gazipur branch
description This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023.
author2 Hossain, Mr. Saif
author_facet Hossain, Mr. Saif
Chowdhury, MD. Saidul Islam
format Internship report
author Chowdhury, MD. Saidul Islam
author_sort Chowdhury, MD. Saidul Islam
title Employee and consumer satisfaction: a report on Jamuna Bank Limited, Gazipur branch
title_short Employee and consumer satisfaction: a report on Jamuna Bank Limited, Gazipur branch
title_full Employee and consumer satisfaction: a report on Jamuna Bank Limited, Gazipur branch
title_fullStr Employee and consumer satisfaction: a report on Jamuna Bank Limited, Gazipur branch
title_full_unstemmed Employee and consumer satisfaction: a report on Jamuna Bank Limited, Gazipur branch
title_sort employee and consumer satisfaction: a report on jamuna bank limited, gazipur branch
publisher Brac University
publishDate 2023
url http://hdl.handle.net/10361/20806
work_keys_str_mv AT chowdhurymdsaidulislam employeeandconsumersatisfactionareportonjamunabanklimitedgazipurbranch
_version_ 1814308637615587328

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