Analyses of the effectiveness of customer relationship management of The City Bank Limited

Analyses of the effectiveness of customer relationship management of The City Bank Limited

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2022.

Détails bibliographiques
Auteur principal:	Akter, Masuma
Autres auteurs:	Ahsan, Mr. Feihan
Format:	Internship report
Langue:	English
Publié:	Brac University 2023
Sujets:	Customer relationship management The City Bank Limited Customer relations > Management.
Accès en ligne:	http://hdl.handle.net/10361/19380

Documents similaires

Customer’s relationship with general banking of Pubali Bank Limited
par: Dash, Saikat
Publié: (2022)

Sales from Customer Relationship Management (CRM) of Coderstrust Bangladesh
par: Alamgir, Rezwana
Publié: (2023)

Robi’s Digital solution analysis and customer relationship management
par: Reza Chowdhury, Sanjida Binte
Publié: (2023)

The relationship of customer satisfaction with deposit and premium banking of BRAC Bank Limited
par: Bepari, Md. Alamin
Publié: (2020)

Implementing a customer relationship management framework to improve BRAC's global resource mobilisation efforts
par: Zahan, Sumaiya
Publié: (2024)

The Impact of customer relationship management on customer retention in aspect of Daraz Bangladesh LTD
par: Masud, Rahnuma
Publié: (2024)

Customer relationship officer’s engagement in learning & development department of BRAC Bank Limited
par: Nayeem, Fabiha Binte
Publié: (2018)

An overview of customer relationship management (CRM) of ACI Logistics Limited SHWAPNO
par: Rahmatullah, Alisha
Publié: (2017)

The effects of digital marketing on customer relationships in Bangladesh
par: Ahmed, Ishtiaq
Publié: (2017)

General banking activities & customer relationship management of the general banking department of IFIC Bank Ltd.
par: Ahmed, Md. Faisal
Publié: (2017)

Relationship of loyalty programs with customers’ purchase quantity and frequency
par: Islam, Ariful
Publié: (2024)

Customer relationship with general banking of Al Arafah Islami Bank
par: Mim, Ummay Sauda Alam
Publié: (2021)

Customer relationship management: A case study on ITS Labtest Bangladesh Ltd.
par: Sultana, Sabia
Publié: (2015)

Customer relationship management: a case study on Mother Horlicks
par: Rahman, Azizur
Publié: (2017)

Customer satisfaction on customer service of IFIC Bank limited
par: Mondal, Tanushree
Publié: (2021)

In building strong customer relationship the importance of communication skills
par: Rafat, Md. Hasibul Islam
Publié: (2021)

Customer service and satisfaction of Agrani Bank Limited
par: Afroz, Sadia
Publié: (2018)

Measuring the level of customer satisfaction on ATM services of ADC center, The City Bank Limited
par: Afrin, Sumya
Publié: (2016)

The Impact of “communication skills” in building “customer relationship"
par: Chisty, Md Khaza Moenuddin
Publié: (2020)

GrabSoft’s client relationship management during Covid 19 crisis
par: Amin, Zahra Tayeba
Publié: (2024)

An analysis of before and after situations of CRM (customer relationship management) implementation in the banking sector
par: Ahmed, Al Wakill
Publié: (2023)

Understanding the influence and effectiveness of applying the Customer management system on Foodpanda Bangladesh
par: Raisa, Fabeha
Publié: (2024)

Customer satisfaction based on customer services at Dhaka Bank Limited of Dhanmondi Branch
par: Alam, Farzana
Publié: (2022)

Customer perception on general banking activities of Prime Bank Limited Banani branch
par: Tasnim, Zarin
Publié: (2017)

Measuring of employee satisfaction of customer service department in Bank Asia Limited : a study on Satmasjid Road Branch
par: Seraj, Anika Binte
Publié: (2018)

Prospects of new software for candidate relationship management at TallyKhata
par: Upoma, Dilara Afroje
Publié: (2023)

Impact of product performance deficiencies on consumers: A case on The City Bank Limited
par: Rahman, Prithila
Publié: (2021)

Customer service and satisfaction of Standard Bank Limited
par: Mandal, Anik
Publié: (2016)

Enhancing female customers at Daraz Bangladesh
par: Tabassum, Rubaiyat
Publié: (2018)

Customer satisfaction in public banks: a study on Janata Bank Limited
par: Ershad, Shah Zafar
Publié: (2017)

Customer service & customer’s satisfaction of Trust Bank Limited
par: Fardous, Farhin
Publié: (2021)

Customer satisfaction on services of Sonali bank Limited
par: Akib, Ahanak
Publié: (2022)

A descriptive study to determine the customer satisfaction & current customer relationship status in newly launched products of Banglalink Digital Communications Limited
par: Sakib, Saadman
Publié: (2018)

Customer satisfaction level of Standard Bank Limited
par: Anjum, Sabab Al
Publié: (2018)

Customer service and satisfaction of Prime Bank Limited
par: Saba, Husnus
Publié: (2018)

Analyzing customer satisfaction about online banking services of Jamuna Bank Limited
par: Bhattacharjee, Mukti
Publié: (2017)

Evaluation of customer service quality (SERVQUAL) of Prime Bank Limited
par: Reza, Tahsin Subah
Publié: (2018)

Prospects, challenges, and the impact on customer relationships of digital marketing in Bangladesh
par: Mohtasin, Sadman
Publié: (2022)

Customer satisfaction of Shahjalal Islami Bank Limited.
par: Anjum, Shamiha
Publié: (2018)

General banking & customer service of first security Islami Bank Limited
par: Mahi, Tasnim Kabir
Publié: (2024)