Critical aspects of general banking and employee behavior that improves customer experience

Critical aspects of general banking and employee behavior that improves customer experience

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2022.

Bibliografiske detaljer
Hovedforfatter:	Dhera, Rejwana Zannat
Andre forfattere:	Shuvo, Shihab Kabir
Format:	Internship report
Sprog:	English
Udgivet:	Brac University 2023
Fag:	Customer satisfaction E-banking SWOT Data Research analysis Performance Customer services. Banks and banking > Bangladesh.
Online adgang:	http://hdl.handle.net/10361/18995

Lignende værker

E-banking services and customer behavior analysis of Agrani Bank Limited
af: Biswas, Soumithra
Udgivet: (2023)

Customer service & customer’s satisfaction of Trust Bank Limited
af: Fardous, Farhin
Udgivet: (2021)

Customer satisfaction and general operations of Rupali Bank
af: Tripti, Ayesha Ferdousi
Udgivet: (2017)

Customer satisfaction on general banking of Mercantile Bank Limited
af: Faizah, Humayra
Udgivet: (2017)

Identifying customer satisfaction level of BRAC Bank general banking activities
af: Mahnaz, Samanta
Udgivet: (2019)

Evaluation of customer satisfaction level: a study on customer service in general banking Prime Bank-Pragati Sarani Branch
af: Rashid, Kamrun Nahar
Udgivet: (2019)

Customer satisfaction on customer services of UCB Bank
af: Afroz, Ridita
Udgivet: (2023)

Performance analysis and customer satisfaction of Jamuna Bank Limited Mohakhali Branch
af: Naim, Rabiul Islam
Udgivet: (2021)

General banking and digitalization through the lenses of customer
af: Tasnuva, Rudainah
Udgivet: (2024)

General banking and customer satisfaction of Bank Asia Limited
af: Raihan, Sabbir
Udgivet: (2023)

Customer satisfaction based on customer services at Dhaka Bank Limited of Dhanmondi Branch
af: Alam, Farzana
Udgivet: (2022)

Customer satisfaction on services of Sonali bank Limited
af: Akib, Ahanak
Udgivet: (2022)

Customer relationship with general banking of Al Arafah Islami Bank
af: Mim, Ummay Sauda Alam
Udgivet: (2021)

An investigation to customer satisfaction level of NCC Bank LTD in the general banking services
af: Chowdhury, Mysha
Udgivet: (2017)

Customer satisfaction on general banking activities of Mercantile Bank Limited
af: Bushra, Abedin
Udgivet: (2016)

Customer satisfaction on customer service of IFIC Bank limited
af: Mondal, Tanushree
Udgivet: (2021)

Analysis on retail banking and customer satisfaction of One Bank
af: Rahman, MD. Mahbubur
Udgivet: (2017)

Electronic banking and customer satisfaction of NRB Commercial Bank Limited, Dhanmondi Branch.
af: Fariha, Lamia Jannat
Udgivet: (2023)

Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh
af: Islam, Md. Aminul
Udgivet: (2019)

Customer satisfaction gap in general banking section of Union Bank Limited, Mirpur branch
af: Afroz, Nadia
Udgivet: (2018)

Customer satisfaction measurement on General Banking & ATM service of Southeast Bank Limited, Mohakhali branch
af: Saad, Kazi Newaz Alam
Udgivet: (2019)

An empirical study on the satisfaction level of customer’s regarding Bank Alfalah’s digital products & service
af: Osman, Jaki
Udgivet: (2016)

Impact of digitalization of service request (information update) for customer satisfaction
af: Nova, Sanjana Azad
Udgivet: (2023)

Customer service and satisfaction analysis at Prime Bank Ltd.
af: Jihan, Jaky All Naiem
Udgivet: (2024)

Customer service and satisfaction of Agrani Bank Limited
af: Afroz, Sadia
Udgivet: (2018)

Customer satisfaction level of Standard Bank Limited
af: Anjum, Sabab Al
Udgivet: (2018)

Customer satisfaction of Standard Bank Ltd.
af: Zaman, Tazrin
Udgivet: (2017)

Customer’s relationship with general banking of Pubali Bank Limited
af: Dash, Saikat
Udgivet: (2022)

Customer satisfaction towards online banking service of Bank Asia Limited, Banani Branch
af: Sumaya, Ayesha
Udgivet: (2019)

The relationship of customer satisfaction with deposit and premium banking of BRAC Bank Limited
af: Bepari, Md. Alamin
Udgivet: (2020)

Customer satisfaction of Standard Chartered Bank compared to other banks
af: Jarin, Shams
Udgivet: (2017)

Customer satisfaction in public banks: a study on Janata Bank Limited
af: Ershad, Shah Zafar
Udgivet: (2017)

Determinants of customer satisfaction of general banking: a study on EXIM Bank LTD
af: Islam, Md. Shajidul
Udgivet: (2024)

Customer service and satisfaction of Janata Bank
af: Nayeem, Jannatul
Udgivet: (2019)

Analyzing customer satisfaction about online banking services of Jamuna Bank Limited
af: Bhattacharjee, Mukti
Udgivet: (2017)

Customer satisfaction survey of unsecured loan customers of BRAC Bank limited
af: Akhtar, Jasmin
Udgivet: (2013)

Service efficiency and customer analysis of E-banking at Dhaka Bank
af: Abdullah, Zakir
Udgivet: (2023)

Analysis of customer satisfaction level of Dutch Bangla Bank Limited, (DBBL)
af: Anima, Maisha Ibnath
Udgivet: (2020)

General banking activities Of Southeast Bank Limited
af: Tabassum, Fabiya
Udgivet: (2022)

A study of customer satisfaction on online banking & ATM services, Islami Bank Bangladesh Limited
af: Jahan, Md. Ashraf
Udgivet: (2019)