Electronic banking and customer satisfaction of NRB Commercial Bank Limited, Dhanmondi Branch.
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023.
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| Μορφή: | Internship report |
| Γλώσσα: | English |
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Brac University
2023
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| Διαθέσιμο Online: | http://hdl.handle.net/10361/18889 |
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10361-18889 |
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10361-188892023-07-18T21:02:32Z Electronic banking and customer satisfaction of NRB Commercial Bank Limited, Dhanmondi Branch. Fariha, Lamia Jannat Akter, Rahma Brac Business School, Brac University NRB Commercial Bank Ltd. General banking Electronic banking Customer satisfaction Consumer satisfaction.; Performance Banks and banking--Bangladesh. This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023. Cataloged from PDF version of internship report. Includes bibliographical references (pages 68). A bank is a financial institution whose primary goal is to profit from the trading of cash and credit instruments. Multinational banks' entry into the market has pushed this category to a new level of competitiveness, with novel frameworks for credit management, greater execution levels, and the most extreme client loyalty. A case study of NRB Commercial Bank Limited, Dhanmondi Branch, has been used in this research to analyze electronic banking and customer satisfaction. The goals of the study are to give a brief overview of NRB Commercial Bank Ltd., how well electronic banking works, how well customer service is provided by different departments, and what internal and external problems need to be fixed so that NRB Commercial Bank Ltd. can get better in the near future. Moreover, this report gives an overall working procedure of NRB Commercial Bank Ltd. Moreover, NRB Commercial Bank Ltd. has different departments. The General banking department is one of the crucial departments within the organization. The General banking department plays a key role in directly providing different products and services and promotional activities to the customers. The operations and activities of NRB Commercial Bank Limited's general banking team and the marketing mix strategy are the subjects of this study. The report also highlights my learning and reflection during the internship term. Lamia Jannat Fariha B. Business Administration 2023-07-18T08:46:18Z 2023-07-18T08:46:18Z 2022 2022 Internship report ID: 18104162 http://hdl.handle.net/10361/18889 en Brac University internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 68 pages application/pdf Brac University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
NRB Commercial Bank Ltd. General banking Electronic banking Customer satisfaction Consumer satisfaction.; Performance Banks and banking--Bangladesh. |
| spellingShingle |
NRB Commercial Bank Ltd. General banking Electronic banking Customer satisfaction Consumer satisfaction.; Performance Banks and banking--Bangladesh. Fariha, Lamia Jannat Electronic banking and customer satisfaction of NRB Commercial Bank Limited, Dhanmondi Branch. |
| description |
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023. |
| author2 |
Akter, Rahma |
| author_facet |
Akter, Rahma Fariha, Lamia Jannat |
| format |
Internship report |
| author |
Fariha, Lamia Jannat |
| author_sort |
Fariha, Lamia Jannat |
| title |
Electronic banking and customer satisfaction of NRB Commercial Bank Limited, Dhanmondi Branch. |
| title_short |
Electronic banking and customer satisfaction of NRB Commercial Bank Limited, Dhanmondi Branch. |
| title_full |
Electronic banking and customer satisfaction of NRB Commercial Bank Limited, Dhanmondi Branch. |
| title_fullStr |
Electronic banking and customer satisfaction of NRB Commercial Bank Limited, Dhanmondi Branch. |
| title_full_unstemmed |
Electronic banking and customer satisfaction of NRB Commercial Bank Limited, Dhanmondi Branch. |
| title_sort |
electronic banking and customer satisfaction of nrb commercial bank limited, dhanmondi branch. |
| publisher |
Brac University |
| publishDate |
2023 |
| url |
http://hdl.handle.net/10361/18889 |
| work_keys_str_mv |
AT farihalamiajannat electronicbankingandcustomersatisfactionofnrbcommercialbanklimiteddhanmondibranch |
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1814307207710244864 |