An analysis of before and after situations of CRM (customer relationship management) implementation in the banking sector

An analysis of before and after situations of CRM (customer relationship management) implementation in the banking sector

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2022.

Bibliografiske detaljer
Hovedforfatter:	Ahmed, Al Wakill
Andre forfattere:	Shuvo, Shihab Kabir
Format:	Internship report
Sprog:	English
Udgivet:	Brac University 2023
Fag:	CRM DBMS KYC Signature form Authorization NCC Bank Limited Customer relations > Management Banks and banking > Bangladesh.
Online adgang:	http://hdl.handle.net/10361/18374

Lignende værker

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An investigation to customer satisfaction level of NCC Bank LTD in the general banking services
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Udgivet: (2017)

eCRM and eCRM practices in GrameenPhone and its impact
af: Rahman, Md. Saifur
Udgivet: (2011)

e-KYC: a much-needed impetus for improving bKash’s current registration method
af: Mohsin, Mitra
Udgivet: (2018)

Profit maximization and CSR activities of NCC bank
af: Hossain, Rubaiyat
Udgivet: (2016)

Banking system of NCC Bank Ltd: an analysis of it’s investment portfolio
af: Rahman, Md. Fahim
Udgivet: (2016)

Sales from Customer Relationship Management (CRM) of Coderstrust Bangladesh
af: Alamgir, Rezwana
Udgivet: (2023)

Employee stress management of NCC Bank Limited during Covid-19 and post pandemic
af: Rasna, Shoumia Binte Azad
Udgivet: (2024)

Marketing of bank’s products: Innovative suggestions for NCCBL
af: Ahmed, Nafisa
Udgivet: (2023)

Banking system of NCC BANk Ltd.: an analysis of its investment portfolio
af: Maliyat, Tahsin
Udgivet: (2017)

An analysis of credit risk management” a study on NCC Bank Limited
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Udgivet: (2019)

Human resource management practices in NCC Bank
af: Rahman, Nasifur
Udgivet: (2023)

HRM practice in NCC bank Ltd
af: Ahmed, Adnan
Udgivet: (2016)

Security system of credit cards provided by NCC Bank Ltd.
af: Zaman, Afroz
Udgivet: (2017)

Customer’s relationship with general banking of Pubali Bank Limited
af: Dash, Saikat
Udgivet: (2022)

Human resources management practice in NCC Bank LTD
af: Mahmud, Hozaifa
Udgivet: (2024)

An analysis of credit risk management of National Credit & Commerce (NCC) Bank Limited
af: Anwar, Farjana Binte
Udgivet: (2018)

The relationship of customer satisfaction with deposit and premium banking of BRAC Bank Limited
af: Bepari, Md. Alamin
Udgivet: (2020)

Internship in IT audit
af: Lateef, Rushnan Faraz
Udgivet: (2023)

Customer relationship management: a case study on Mother Horlicks
af: Rahman, Azizur
Udgivet: (2017)

Impact on the profitability and capital adequacy of NRB Commercial Bank before and after COVID 19 pandemic
af: Khan, Nawaf
Udgivet: (2024)

Customer satisfaction of Jamuna Bank Limited
af: Mahmud, Rifat Al
Udgivet: (2014)

General banking activities & customer relationship management of the general banking department of IFIC Bank Ltd.
af: Ahmed, Md. Faisal
Udgivet: (2017)

The impacts of loan default on bank performance: A case of Grameen Bank before and during the pandemic
af: Bintee, Tabassum Alam
Udgivet: (2022)

Customer service and satisfaction analysis at Prime Bank Ltd.
af: Jihan, Jaky All Naiem
Udgivet: (2024)

Service quality and customer contentment of Dhaka Bank LTD internet banking
af: Nadia, Fariya Sadek
Udgivet: (2018)

Customer relationship with general banking of Al Arafah Islami Bank
af: Mim, Ummay Sauda Alam
Udgivet: (2021)

Customer satisfaction with government banks: a study on Agrani Bank Limited
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Udgivet: (2019)

ICRRS of manufacturing sector customers of The City Bank Limited – corporate banking division
af: Ahmed, Sharar Irfan
Udgivet: (2024)

Customer satisfaction on online banking of EXIM bank
af: Alam, Maria
Udgivet: (2017)

General banking activities and customer services of Janata Bank Limited: UGC corporate branch, Dhaka
af: Chowdhury, Redwan Ahmed
Udgivet: (2018)

Customer satisfaction on general banking of Prime Bank
af: Maria, Jannatul
Udgivet: (2018)

Establishing rapport and maintaining communication with customers in general banking of Dhaka Bank Limited
af: Mahbub, Fariha
Udgivet: (2022)

Customer satisfaction based on customer services at Dhaka Bank Limited of Dhanmondi Branch
af: Alam, Farzana
Udgivet: (2022)

Customer’s perception towards retail risk management of Eastern Bank Limited
af: Rahman, Md. Shafayat
Udgivet: (2018)

The impact of financial literacy workshops on customer understanding of banking products and services
af: Tamang, Pramita
Udgivet: (2024)

Customer satisfaction level of Standard Bank Limited
af: Anjum, Sabab Al
Udgivet: (2018)

Evaluation of customer satisfaction level: a study on customer service in general banking Prime Bank-Pragati Sarani Branch
af: Rashid, Kamrun Nahar
Udgivet: (2019)

Service efficiency and customer analysis of E-banking at Dhaka Bank
af: Abdullah, Zakir
Udgivet: (2023)

General banking and customer satisfaction of Bank Asia Limited
af: Raihan, Sabbir
Udgivet: (2023)