An analysis of before and after situations of CRM (customer relationship management) implementation in the banking sector

An analysis of before and after situations of CRM (customer relationship management) implementation in the banking sector

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2022.

Manylion Llyfryddiaeth
Prif Awdur:	Ahmed, Al Wakill
Awduron Eraill:	Shuvo, Shihab Kabir
Fformat:	Internship report
Iaith:	English
Cyhoeddwyd:	Brac University 2023
Pynciau:	CRM DBMS KYC Signature form Authorization NCC Bank Limited Customer relations > Management Banks and banking > Bangladesh.
Mynediad Ar-lein:	http://hdl.handle.net/10361/18374

Eitemau Tebyg

Importance of CRM In Spondon Ltd
gan: Hossain, Quazi Abrar
Cyhoeddwyd: (2023)

An investigation to customer satisfaction level of NCC Bank LTD in the general banking services
gan: Chowdhury, Mysha
Cyhoeddwyd: (2017)

eCRM and eCRM practices in GrameenPhone and its impact
gan: Rahman, Md. Saifur
Cyhoeddwyd: (2011)

e-KYC: a much-needed impetus for improving bKash’s current registration method
gan: Mohsin, Mitra
Cyhoeddwyd: (2018)

Profit maximization and CSR activities of NCC bank
gan: Hossain, Rubaiyat
Cyhoeddwyd: (2016)

Banking system of NCC Bank Ltd: an analysis of it’s investment portfolio
gan: Rahman, Md. Fahim
Cyhoeddwyd: (2016)

Sales from Customer Relationship Management (CRM) of Coderstrust Bangladesh
gan: Alamgir, Rezwana
Cyhoeddwyd: (2023)

Employee stress management of NCC Bank Limited during Covid-19 and post pandemic
gan: Rasna, Shoumia Binte Azad
Cyhoeddwyd: (2024)

Marketing of bank’s products: Innovative suggestions for NCCBL
gan: Ahmed, Nafisa
Cyhoeddwyd: (2023)

Banking system of NCC BANk Ltd.: an analysis of its investment portfolio
gan: Maliyat, Tahsin
Cyhoeddwyd: (2017)

An analysis of credit risk management” a study on NCC Bank Limited
gan: Ahmed, Tasnim
Cyhoeddwyd: (2019)

Human resource management practices in NCC Bank
gan: Rahman, Nasifur
Cyhoeddwyd: (2023)

HRM practice in NCC bank Ltd
gan: Ahmed, Adnan
Cyhoeddwyd: (2016)

Security system of credit cards provided by NCC Bank Ltd.
gan: Zaman, Afroz
Cyhoeddwyd: (2017)

Customer’s relationship with general banking of Pubali Bank Limited
gan: Dash, Saikat
Cyhoeddwyd: (2022)

Human resources management practice in NCC Bank LTD
gan: Mahmud, Hozaifa
Cyhoeddwyd: (2024)

An analysis of credit risk management of National Credit & Commerce (NCC) Bank Limited
gan: Anwar, Farjana Binte
Cyhoeddwyd: (2018)

The relationship of customer satisfaction with deposit and premium banking of BRAC Bank Limited
gan: Bepari, Md. Alamin
Cyhoeddwyd: (2020)

Internship in IT audit
gan: Lateef, Rushnan Faraz
Cyhoeddwyd: (2023)

Customer relationship management: a case study on Mother Horlicks
gan: Rahman, Azizur
Cyhoeddwyd: (2017)

Impact on the profitability and capital adequacy of NRB Commercial Bank before and after COVID 19 pandemic
gan: Khan, Nawaf
Cyhoeddwyd: (2024)

Customer satisfaction of Jamuna Bank Limited
gan: Mahmud, Rifat Al
Cyhoeddwyd: (2014)

General banking activities & customer relationship management of the general banking department of IFIC Bank Ltd.
gan: Ahmed, Md. Faisal
Cyhoeddwyd: (2017)

The impacts of loan default on bank performance: A case of Grameen Bank before and during the pandemic
gan: Bintee, Tabassum Alam
Cyhoeddwyd: (2022)

Customer service and satisfaction analysis at Prime Bank Ltd.
gan: Jihan, Jaky All Naiem
Cyhoeddwyd: (2024)

Service quality and customer contentment of Dhaka Bank LTD internet banking
gan: Nadia, Fariya Sadek
Cyhoeddwyd: (2018)

Customer relationship with general banking of Al Arafah Islami Bank
gan: Mim, Ummay Sauda Alam
Cyhoeddwyd: (2021)

Customer satisfaction with government banks: a study on Agrani Bank Limited
gan: Sultana, Farhana, et al.
Cyhoeddwyd: (2019)

ICRRS of manufacturing sector customers of The City Bank Limited – corporate banking division
gan: Ahmed, Sharar Irfan
Cyhoeddwyd: (2024)

Customer satisfaction on online banking of EXIM bank
gan: Alam, Maria
Cyhoeddwyd: (2017)

General banking activities and customer services of Janata Bank Limited: UGC corporate branch, Dhaka
gan: Chowdhury, Redwan Ahmed
Cyhoeddwyd: (2018)

Customer satisfaction on general banking of Prime Bank
gan: Maria, Jannatul
Cyhoeddwyd: (2018)

Establishing rapport and maintaining communication with customers in general banking of Dhaka Bank Limited
gan: Mahbub, Fariha
Cyhoeddwyd: (2022)

Customer satisfaction based on customer services at Dhaka Bank Limited of Dhanmondi Branch
gan: Alam, Farzana
Cyhoeddwyd: (2022)

Customer’s perception towards retail risk management of Eastern Bank Limited
gan: Rahman, Md. Shafayat
Cyhoeddwyd: (2018)

The impact of financial literacy workshops on customer understanding of banking products and services
gan: Tamang, Pramita
Cyhoeddwyd: (2024)

Customer satisfaction level of Standard Bank Limited
gan: Anjum, Sabab Al
Cyhoeddwyd: (2018)

Evaluation of customer satisfaction level: a study on customer service in general banking Prime Bank-Pragati Sarani Branch
gan: Rashid, Kamrun Nahar
Cyhoeddwyd: (2019)

Service efficiency and customer analysis of E-banking at Dhaka Bank
gan: Abdullah, Zakir
Cyhoeddwyd: (2023)

General banking and customer satisfaction of Bank Asia Limited
gan: Raihan, Sabbir
Cyhoeddwyd: (2023)