Measuring customer satisfaction on the services of HSBC during Covid-19

Measuring customer satisfaction on the services of HSBC during Covid-19

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2022.

ग्रंथसूची विवरण
मुख्य लेखक:	Binte Iqbal, Sayma
अन्य लेखक:	Adrita, Ummul Wara
स्वरूप:	Internship report
भाषा:	English
प्रकाशित:	Brac University 2023
विषय:	Customer Satisfaction Service Quality Internet Banking HSBC Covid-19 Bangladesh Consumer satisfaction
ऑनलाइन पहुंच:	http://hdl.handle.net/10361/18098

समान संसाधन

Customer satisfaction on service quality of EXIM Bank
द्वारा: Silma, Nowshin Subah
प्रकाशित: (2024)

Customer satisfaction of Triangle Services Limited
द्वारा: Islam, Mohammad Saiful
प्रकाशित: (2024)

Customer satisfaction of e-commerce in Bangladesh
द्वारा: Nobin, Kamran Hossain
प्रकाशित: (2017)

Customer satisfaction and user interface of Hungrynaki.com
प्रकाशित: (2018)

Quality of content and services increase customer satisfaction and repeat purchase
द्वारा: Akhter, Ferdousi
प्रकाशित: (2024)

Customer satisfaction of UCBL
द्वारा: Maksud, Aquib
प्रकाशित: (2021)

Factors influencing customer satisfaction in Grameenphone
द्वारा: Deepta, Aqib Wassy
प्रकाशित: (2019)

Quality : from customer needs to customer satisfaction /
द्वारा: Bergman, Bo, 1943-
प्रकाशित: (1994)

The brand image analysis in customer satisfaction of MyBL app
द्वारा: Redwan, Nusrat
प्रकाशित: (2024)

Customer satisfaction of Berger Paints Bangladesh Limited
द्वारा: Zaman, Md. Sanjid
प्रकाशित: (2021)

A descriptive study to determine the customer satisfaction & current customer relationship status in newly launched products of Banglalink Digital Communications Limited
द्वारा: Sakib, Saadman
प्रकाशित: (2018)

Exploring the factors influencing customer satisfaction of foodpanda elderly people (above 50 years)
द्वारा: Taher, Ruzlan Reshaila
प्रकाशित: (2024)

Customer satisfaction of online shopping and E-Commerce business in Bangladesh
द्वारा: Hussen, Md Ismaile
प्रकाशित: (2023)

Customer satisfaction of Dr. Azmal Hospital Limited
द्वारा: Yousuf, M. Ashrafuzzaman
प्रकाशित: (2021)

Unveiling post-COVID-19 dynamics: a comprehensive analysis of customer satisfaction and app usage at Prime Bank's Jatrabari branch
द्वारा: Basir, Abdus Samiul
प्रकाशित: (2024)

Customer satisfaction on customer services of UCB Bank
द्वारा: Afroz, Ridita
प्रकाशित: (2023)

Importance of quality assurance in real estate to satisfy the customers of Climax Holdings Limited
द्वारा: Jahan, Samiah
प्रकाशित: (2024)

Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh
द्वारा: Islam, Md. Aminul
प्रकाशित: (2019)

The relationship between customer satisfaction & employee satisfaction
द्वारा: Uddin, Riaz
प्रकाशित: (2014)

Stakeholder satisfaction & diversification during Covid-19 pandemic: The case of foodpanda
द्वारा: Hazari, Aaqil Ahmed
प्रकाशित: (2024)

Applying SERVQUAL model to measure online customer satisfaction in online healthcare services
द्वारा: Jisan, Irwan Shariar
प्रकाशित: (2024)

Customer satisfaction on services of Sonali bank Limited
द्वारा: Akib, Ahanak
प्रकाशित: (2022)

Customer satisfaction of Mercantile Bank Limited
द्वारा: Rodela, Kasphia Mehajabin
प्रकाशित: (2021)

Effectiveness of C-express Ltd. delivery system and customer satisfaction
द्वारा: Mitra, Tonoy
प्रकाशित: (2021)

Applying SERVQUAL model to measure online customer satisfaction in OTT services in Bangladesh
द्वारा: Akhand, Talal Ferdous
प्रकाशित: (2024)

Customer satisfaction at foreign trade department of Bank Asia Limited, Mohakjhali branch.
द्वारा: Tanny, Anisha
प्रकाशित: (2019)

Measuring business client's satisfaction of BiTechX
द्वारा: Binte Shaheen, Tasnim
प्रकाशित: (2023)

Customer satisfaction towards online banking service of Bank Asia Limited, Banani Branch
द्वारा: Sumaya, Ayesha
प्रकाशित: (2019)

General banking and customer satisfaction of Bank Asia Limited
द्वारा: Raihan, Sabbir
प्रकाशित: (2023)

Impact of digitalization of service request (information update) for customer satisfaction
द्वारा: Nova, Sanjana Azad
प्रकाशित: (2023)

Consumer Satisfaction on Biscuit in Bangladesh Market
द्वारा: Imran, Mozammel
प्रकाशित: (2019)

Customer satisfaction of Pine Solution on digital marketing
द्वारा: Moniruzzaman, Md.
प्रकाशित: (2019)

Managing quality : a practical guide to customer satisfaction /
द्वारा: Murthy, D. B. N. (Dodaballapur Bhoga Narasimha), 1932-
प्रकाशित: (1999)

Evaluation of customer satisfaction level: a study on customer service in SME loan disbursement of Prime Bank-Wari Branch
द्वारा: Ahmed, Ishtiaque
प्रकाशित: (2019)

Know your customer: a due diligence exercise undertaken by bKash Ltd.
द्वारा: Prothama, Nilam Fayaza
प्रकाशित: (2018)

Identifying customer satisfaction level of BRAC Bank general banking activities
द्वारा: Mahnaz, Samanta
प्रकाशित: (2019)

An analysis of the sales activities and customer satisfaction management experience of Everjobs Bangladesh
द्वारा: Islam, Sanjida
प्रकाशित: (2016)

Customer satisfaction measurement on General Banking & ATM service of Southeast Bank Limited, Mohakhali branch
द्वारा: Saad, Kazi Newaz Alam
प्रकाशित: (2019)

Customer service & customer’s satisfaction of Trust Bank Limited
द्वारा: Fardous, Farhin
प्रकाशित: (2021)

Customer satisfaction to Expressions Limited
द्वारा: Mahmud, Md. Riaz
प्रकाशित: (2020)