Measuring customer satisfaction on the services of HSBC during Covid-19

Measuring customer satisfaction on the services of HSBC during Covid-19

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2022.

Bibliografiske detaljer
Hovedforfatter:	Binte Iqbal, Sayma
Andre forfattere:	Adrita, Ummul Wara
Format:	Internship report
Sprog:	English
Udgivet:	Brac University 2023
Fag:	Customer Satisfaction Service Quality Internet Banking HSBC Covid-19 Bangladesh Consumer satisfaction
Online adgang:	http://hdl.handle.net/10361/18098

Lignende værker

Customer satisfaction on service quality of EXIM Bank
af: Silma, Nowshin Subah
Udgivet: (2024)

Customer satisfaction of Triangle Services Limited
af: Islam, Mohammad Saiful
Udgivet: (2024)

Customer satisfaction of e-commerce in Bangladesh
af: Nobin, Kamran Hossain
Udgivet: (2017)

Customer satisfaction and user interface of Hungrynaki.com
Udgivet: (2018)

Quality of content and services increase customer satisfaction and repeat purchase
af: Akhter, Ferdousi
Udgivet: (2024)

Customer satisfaction of UCBL
af: Maksud, Aquib
Udgivet: (2021)

Factors influencing customer satisfaction in Grameenphone
af: Deepta, Aqib Wassy
Udgivet: (2019)

Quality : from customer needs to customer satisfaction /
af: Bergman, Bo, 1943-
Udgivet: (1994)

The brand image analysis in customer satisfaction of MyBL app
af: Redwan, Nusrat
Udgivet: (2024)

Customer satisfaction of Berger Paints Bangladesh Limited
af: Zaman, Md. Sanjid
Udgivet: (2021)

A descriptive study to determine the customer satisfaction & current customer relationship status in newly launched products of Banglalink Digital Communications Limited
af: Sakib, Saadman
Udgivet: (2018)

Exploring the factors influencing customer satisfaction of foodpanda elderly people (above 50 years)
af: Taher, Ruzlan Reshaila
Udgivet: (2024)

Customer satisfaction of online shopping and E-Commerce business in Bangladesh
af: Hussen, Md Ismaile
Udgivet: (2023)

Customer satisfaction of Dr. Azmal Hospital Limited
af: Yousuf, M. Ashrafuzzaman
Udgivet: (2021)

Unveiling post-COVID-19 dynamics: a comprehensive analysis of customer satisfaction and app usage at Prime Bank's Jatrabari branch
af: Basir, Abdus Samiul
Udgivet: (2024)

Customer satisfaction on customer services of UCB Bank
af: Afroz, Ridita
Udgivet: (2023)

Importance of quality assurance in real estate to satisfy the customers of Climax Holdings Limited
af: Jahan, Samiah
Udgivet: (2024)

Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh
af: Islam, Md. Aminul
Udgivet: (2019)

The relationship between customer satisfaction & employee satisfaction
af: Uddin, Riaz
Udgivet: (2014)

Stakeholder satisfaction & diversification during Covid-19 pandemic: The case of foodpanda
af: Hazari, Aaqil Ahmed
Udgivet: (2024)

Applying SERVQUAL model to measure online customer satisfaction in online healthcare services
af: Jisan, Irwan Shariar
Udgivet: (2024)

Customer satisfaction on services of Sonali bank Limited
af: Akib, Ahanak
Udgivet: (2022)

Customer satisfaction of Mercantile Bank Limited
af: Rodela, Kasphia Mehajabin
Udgivet: (2021)

Effectiveness of C-express Ltd. delivery system and customer satisfaction
af: Mitra, Tonoy
Udgivet: (2021)

Applying SERVQUAL model to measure online customer satisfaction in OTT services in Bangladesh
af: Akhand, Talal Ferdous
Udgivet: (2024)

Customer satisfaction at foreign trade department of Bank Asia Limited, Mohakjhali branch.
af: Tanny, Anisha
Udgivet: (2019)

Measuring business client's satisfaction of BiTechX
af: Binte Shaheen, Tasnim
Udgivet: (2023)

Customer satisfaction towards online banking service of Bank Asia Limited, Banani Branch
af: Sumaya, Ayesha
Udgivet: (2019)

General banking and customer satisfaction of Bank Asia Limited
af: Raihan, Sabbir
Udgivet: (2023)

Impact of digitalization of service request (information update) for customer satisfaction
af: Nova, Sanjana Azad
Udgivet: (2023)

Consumer Satisfaction on Biscuit in Bangladesh Market
af: Imran, Mozammel
Udgivet: (2019)

Customer satisfaction of Pine Solution on digital marketing
af: Moniruzzaman, Md.
Udgivet: (2019)

Managing quality : a practical guide to customer satisfaction /
af: Murthy, D. B. N. (Dodaballapur Bhoga Narasimha), 1932-
Udgivet: (1999)

Evaluation of customer satisfaction level: a study on customer service in SME loan disbursement of Prime Bank-Wari Branch
af: Ahmed, Ishtiaque
Udgivet: (2019)

Know your customer: a due diligence exercise undertaken by bKash Ltd.
af: Prothama, Nilam Fayaza
Udgivet: (2018)

Identifying customer satisfaction level of BRAC Bank general banking activities
af: Mahnaz, Samanta
Udgivet: (2019)

An analysis of the sales activities and customer satisfaction management experience of Everjobs Bangladesh
af: Islam, Sanjida
Udgivet: (2016)

Customer satisfaction measurement on General Banking & ATM service of Southeast Bank Limited, Mohakhali branch
af: Saad, Kazi Newaz Alam
Udgivet: (2019)

Customer service & customer’s satisfaction of Trust Bank Limited
af: Fardous, Farhin
Udgivet: (2021)

Customer satisfaction to Expressions Limited
af: Mahmud, Md. Riaz
Udgivet: (2020)