Measuring customer satisfaction on the services of HSBC during Covid-19
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2022.
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| Médium: | Internship report |
| Jazyk: | English |
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Brac University
2023
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| On-line přístup: | http://hdl.handle.net/10361/18098 |
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10361-18098 |
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10361-180982023-04-06T21:01:50Z Measuring customer satisfaction on the services of HSBC during Covid-19 Binte Iqbal, Sayma Adrita, Ummul Wara Brac Business School, Brac University Customer Satisfaction Service Quality Internet Banking HSBC Covid-19 Bangladesh Consumer satisfaction This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2022. Cataloged from PDF version of internship report. Includes bibliographical references (pages 22-24). In the banking sector, customer satisfaction is the most important factor and this customer satisfaction depends on the services provided by the banks. Customer satisfaction is related to the service provided by the banks and the growth of the bank depends on the satisfaction level of the customers. Service quality is the most important factor in getting customer satisfaction. With quality service, internet banking services were also provided by almost every Bank in Bangladesh to satisfy their customers during the pandemic. The services provided by HSBC Bank have been taken in the research to measure customer satisfaction among the customers of HSBC during the Covid-19 pandemic in Bangladesh. The main focus is on the service quality and internet banking service provided by HSBC Bank in Bangladesh for increasing their customer satisfaction and measuring the level of customer satisfaction will help to understand the bank's situation. Sayma Binte Iqbal B. Business Administration 2023-04-06T07:48:13Z 2023-04-06T07:48:13Z 2022 2022-11 Internship report ID: 19204054 http://hdl.handle.net/10361/18098 en Brac University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 28 pages application/pdf Brac University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Customer Satisfaction Service Quality Internet Banking HSBC Covid-19 Bangladesh Consumer satisfaction |
| spellingShingle |
Customer Satisfaction Service Quality Internet Banking HSBC Covid-19 Bangladesh Consumer satisfaction Binte Iqbal, Sayma Measuring customer satisfaction on the services of HSBC during Covid-19 |
| description |
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2022. |
| author2 |
Adrita, Ummul Wara |
| author_facet |
Adrita, Ummul Wara Binte Iqbal, Sayma |
| format |
Internship report |
| author |
Binte Iqbal, Sayma |
| author_sort |
Binte Iqbal, Sayma |
| title |
Measuring customer satisfaction on the services of HSBC during Covid-19 |
| title_short |
Measuring customer satisfaction on the services of HSBC during Covid-19 |
| title_full |
Measuring customer satisfaction on the services of HSBC during Covid-19 |
| title_fullStr |
Measuring customer satisfaction on the services of HSBC during Covid-19 |
| title_full_unstemmed |
Measuring customer satisfaction on the services of HSBC during Covid-19 |
| title_sort |
measuring customer satisfaction on the services of hsbc during covid-19 |
| publisher |
Brac University |
| publishDate |
2023 |
| url |
http://hdl.handle.net/10361/18098 |
| work_keys_str_mv |
AT binteiqbalsayma measuringcustomersatisfactionontheservicesofhsbcduringcovid19 |
| _version_ |
1814307878927859712 |