Robi’s Digital solution analysis and customer relationship management

Robi’s Digital solution analysis and customer relationship management

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2022.

Bibliografiske detaljer
Hovedforfatter:	Reza Chowdhury, Sanjida Binte
Andre forfattere:	Akter, Ms. Tania
Format:	Internship report
Sprog:	English
Udgivet:	Brac University 2023
Fag:	Digital Solution Analysis Customer Relationship Management Robi Customer relations > Management.
Online adgang:	http://hdl.handle.net/10361/17959

Lignende værker

The effects of digital marketing on customer relationships in Bangladesh
af: Ahmed, Ishtiaq
Udgivet: (2017)

Analyses of the effectiveness of customer relationship management of The City Bank Limited
af: Akter, Masuma
Udgivet: (2023)

Sales from Customer Relationship Management (CRM) of Coderstrust Bangladesh
af: Alamgir, Rezwana
Udgivet: (2023)

Implementing a customer relationship management framework to improve BRAC's global resource mobilisation efforts
af: Zahan, Sumaiya
Udgivet: (2024)

Analyzing inventory management and vendor relationship of Robi
af: Quadery, Fahad Amin
Udgivet: (2017)

The Impact of customer relationship management on customer retention in aspect of Daraz Bangladesh LTD
af: Masud, Rahnuma
Udgivet: (2024)

Prospects, challenges, and the impact on customer relationships of digital marketing in Bangladesh
af: Mohtasin, Sadman
Udgivet: (2022)

In building strong customer relationship the importance of communication skills
af: Rafat, Md. Hasibul Islam
Udgivet: (2021)

The Impact of “communication skills” in building “customer relationship"
af: Chisty, Md Khaza Moenuddin
Udgivet: (2020)

Integration of digital loyalty program for hospitality industry
af: Sakib, Nazmus
Udgivet: (2024)

GrabSoft’s client relationship management during Covid 19 crisis
af: Amin, Zahra Tayeba
Udgivet: (2024)

Customer relationship management: A case study on ITS Labtest Bangladesh Ltd.
af: Sultana, Sabia
Udgivet: (2015)

Customer relationship management: a case study on Mother Horlicks
af: Rahman, Azizur
Udgivet: (2017)

Relationship of loyalty programs with customers’ purchase quantity and frequency
af: Islam, Ariful
Udgivet: (2024)

Customer’s relationship with general banking of Pubali Bank Limited
af: Dash, Saikat
Udgivet: (2022)

An overview of customer relationship management (CRM) of ACI Logistics Limited SHWAPNO
af: Rahmatullah, Alisha
Udgivet: (2017)

The impact of digital marketing in building customer relationship and brand promotion
af: Khan, Sanzeeda Islam
Udgivet: (2020)

Prospects of new software for candidate relationship management at TallyKhata
af: Upoma, Dilara Afroje
Udgivet: (2023)

Enhancing female customers at Daraz Bangladesh
af: Tabassum, Rubaiyat
Udgivet: (2018)

A descriptive study to determine the customer satisfaction & current customer relationship status in newly launched products of Banglalink Digital Communications Limited
af: Sakib, Saadman
Udgivet: (2018)

Customer engagement process of X integrated marketing agency
af: Islam, Md. Mariful
Udgivet: (2024)

Understanding the influence and effectiveness of applying the Customer management system on Foodpanda Bangladesh
af: Raisa, Fabeha
Udgivet: (2024)

Understanding brand reputation and customer loyalty through online customer service VS offline customer service in X Solutions Limited
af: Kader, Syed Mashriqul
Udgivet: (2020)

The advantages of managing HR functions through customized software
af: Rakin, Rafiul Islam
Udgivet: (2021)

General banking activities & customer relationship management of the general banking department of IFIC Bank Ltd.
af: Ahmed, Md. Faisal
Udgivet: (2017)

How HYD meets the customer expectations and maintains a good relationship with them
af: Shawon, MD. Ariful Haque
Udgivet: (2018)

CRM software in customer retention and customer loyalty in a B2B sewing thread company in Bangladesh
af: Debi, Debosmita Roy
Udgivet: (2024)

ACI foods, analyzing company situation in terms of customer responsiveness
af: Mahjabin, Nusrat
Udgivet: (2019)

Customer relationship with general banking of Al Arafah Islami Bank
af: Mim, Ummay Sauda Alam
Udgivet: (2021)

Customer relationship officer’s engagement in learning & development department of BRAC Bank Limited
af: Nayeem, Fabiha Binte
Udgivet: (2018)

The relationship of customer satisfaction with deposit and premium banking of BRAC Bank Limited
af: Bepari, Md. Alamin
Udgivet: (2020)

Customer segmented offers of Robi- Drive day & its impact on revenue and cost
af: Yesmin, Rabeya
Udgivet: (2020)

Digital media strategy, planning and campaign management of Robi & Airtel
af: Islam, Fahmida
Udgivet: (2020)

Analysis of high value customer acquisition system
af: Dewan, Saima
Udgivet: (2017)

Customer satisfaction level on digital recharge of Robi Axiata Limited through mobile financial services
af: Kabir, Md. Rezwanul
Udgivet: (2020)

Customer life cycle management of Robi Axiata Ltd.
af: Mou, Suraiya
Udgivet: (2017)

A GoZayaan’s report introducing digitization in customer experience: impacts of automation services to overcome the challenges in streamlining processes
af: Hossain, Sheneen
Udgivet: (2024)

Customer satisfaction in the digital agencies of Bangladesh
af: Bhuiyan, Mominul Islam
Udgivet: (2023)

Customer-driven services management /
af: Balachandran, S., 1932-
Udgivet: (1999)

How to deliver effective customer service through social media
af: Hossain, Ifran
Udgivet: (2017)