Robi’s Digital solution analysis and customer relationship management
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2022.
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| Aineistotyyppi: | Internship report |
| Kieli: | English |
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Brac University
2023
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| Linkit: | http://hdl.handle.net/10361/17959 |
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10361-17959 |
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10361-179592023-03-22T04:53:38Z Robi’s Digital solution analysis and customer relationship management Reza Chowdhury, Sanjida Binte Akter, Ms. Tania Brac Business School, Brac University Digital Solution Analysis Customer Relationship Management Robi Customer relations--Management. This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2022. Cataloged from PDF version of internship report. Includes bibliographical references (page 55). This report deals with the factors that relate to Robi’s digital services and how that has been able to build a strong tie between customers and the organization i.e effective customer relationship management in this competitive telecommunication industry. The report outlines Robi's mission and vision, the management principles it upholds, and the alignment of its board of directors and management committee. The report further discusses the marketing, and accounting practices and finally analyzes the industry competitiveness. Given the numerous competitors in this market, several duties in customer relationship management typically require face-to-face encounters to effectively improve working connections with them and foster loyalty towards the bank. The company where I currently work full-time has taken care to include the necessary tools and resources to keep such a relationship alive both physically and digitally with the same effectiveness as it did before the pandemic. Robi claims that the covid problem has provided us with a chance to discover how much we can digitize our service without compromising client happiness, whether it is provided offline or online. The organization assisted me in realizing the relevance of communication, problem-solving, and task management approaches as well as the value of effective and appropriate software and my curiosity about the future of technology. This report is the 3 monthly long contributions to digital services that I was privileged to be part of. Sanjida Binte Reza Chowdhury B. Business Administration 2023-03-13T08:52:30Z 2023-03-13T08:52:30Z 2022 2022-08 Internship report ID: 18104275 http://hdl.handle.net/10361/17959 en Brac University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 55 pages application/pdf Brac University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Digital Solution Analysis Customer Relationship Management Robi Customer relations--Management. |
| spellingShingle |
Digital Solution Analysis Customer Relationship Management Robi Customer relations--Management. Reza Chowdhury, Sanjida Binte Robi’s Digital solution analysis and customer relationship management |
| description |
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2022. |
| author2 |
Akter, Ms. Tania |
| author_facet |
Akter, Ms. Tania Reza Chowdhury, Sanjida Binte |
| format |
Internship report |
| author |
Reza Chowdhury, Sanjida Binte |
| author_sort |
Reza Chowdhury, Sanjida Binte |
| title |
Robi’s Digital solution analysis and customer relationship management |
| title_short |
Robi’s Digital solution analysis and customer relationship management |
| title_full |
Robi’s Digital solution analysis and customer relationship management |
| title_fullStr |
Robi’s Digital solution analysis and customer relationship management |
| title_full_unstemmed |
Robi’s Digital solution analysis and customer relationship management |
| title_sort |
robi’s digital solution analysis and customer relationship management |
| publisher |
Brac University |
| publishDate |
2023 |
| url |
http://hdl.handle.net/10361/17959 |
| work_keys_str_mv |
AT rezachowdhurysanjidabinte robisdigitalsolutionanalysisandcustomerrelationshipmanagement |
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1814307139195240448 |