An Analysis of Customer Satisfaction at City Bank Limited

An Analysis of Customer Satisfaction at City Bank Limited

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2022.

Bibliografiske detaljer
Hovedforfatter:	Siddique Rafi, Ashfaqul Islam
Andre forfattere:	Ahmed, Md. Shamim
Format:	Internship report
Sprog:	English
Udgivet:	Brac University 2023
Fag:	Customer Satisfaction Customer services > Bangladesh > Marketing.
Online adgang:	http://hdl.handle.net/10361/17749

Lignende værker

Customer satisfaction on customer services of UCB Bank
af: Afroz, Ridita
Udgivet: (2023)

Customer satisfaction on customer service of IFIC Bank limited
af: Mondal, Tanushree
Udgivet: (2021)

Customer service and satisfaction of Agrani Bank Limited
af: Afroz, Sadia
Udgivet: (2018)

Customer satisfaction of Mercantile Bank Limited
af: Rodela, Kasphia Mehajabin
Udgivet: (2021)

Customer service & customer’s satisfaction of Trust Bank Limited
af: Fardous, Farhin
Udgivet: (2021)

Customer satisfaction on services of Sonali bank Limited
af: Akib, Ahanak
Udgivet: (2022)

Customer satisfaction on service quality of EXIM Bank
af: Silma, Nowshin Subah
Udgivet: (2024)

Customer satisfaction based on customer services at Dhaka Bank Limited of Dhanmondi Branch
af: Alam, Farzana
Udgivet: (2022)

Customer satisfaction of The City Bank Limited
af: Tanzim, Kishwar Kaniz
Udgivet: (2019)

Customer satisfaction of Triangle Services Limited
af: Islam, Mohammad Saiful
Udgivet: (2024)

Customer service and how it affects the satisfaction of account holders a study of Shahjalal Islami Bank Limited, College gate branch
af: Momen, MD Moksudul
Udgivet: (2024)

Customer satisfaction to Expressions Limited
af: Mahmud, Md. Riaz
Udgivet: (2020)

Analysis on retail banking and customer satisfaction of One Bank
af: Rahman, MD. Mahbubur
Udgivet: (2017)

An analysis of the sales activities and customer satisfaction management experience of Everjobs Bangladesh
af: Islam, Sanjida
Udgivet: (2016)

Evaluating customer satisfaction in general banking of The Premire Bank Limited
af: Nayeem, Fahmid Jahan
Udgivet: (2013)

Identifying customer satisfaction level of BRAC Bank general banking activities
af: Mahnaz, Samanta
Udgivet: (2019)

Effect of rebranding on the customer satisfaction of Foodpanda Bangladesh Limited
af: Hassan, Mainuddin
Udgivet: (2018)

Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh
af: Islam, Md. Aminul
Udgivet: (2019)

Customer satisfaction of Dr. Azmal Hospital Limited
af: Yousuf, M. Ashrafuzzaman
Udgivet: (2021)

Customer satisfaction level of Al-Arafah Islami Bank Limited
af: Shahed, Ariful Alam
Udgivet: (2015)

Impact of digitalization of service request (information update) for customer satisfaction
af: Nova, Sanjana Azad
Udgivet: (2023)

Customer satisfaction and general operations of Rupali Bank
af: Tripti, Ayesha Ferdousi
Udgivet: (2017)

A descriptive study to determine the customer satisfaction & current customer relationship status in newly launched products of Banglalink Digital Communications Limited
af: Sakib, Saadman
Udgivet: (2018)

Customer service and satisfaction of Janata Bank
af: Nayeem, Jannatul
Udgivet: (2019)

Customer satisfaction on general banking of Mercantile Bank Limited
af: Faizah, Humayra
Udgivet: (2017)

Customer satisfaction of Shahjalal Islami Bank Limited.
af: Anjum, Shamiha
Udgivet: (2018)

Measuring the level of customer satisfaction on ATM services of ADC center, The City Bank Limited
af: Afrin, Sumya
Udgivet: (2016)

Customer satisfaction of Standard Bank Ltd.
af: Zaman, Tazrin
Udgivet: (2017)

The relationship between customer satisfaction & employee satisfaction
af: Uddin, Riaz
Udgivet: (2014)

E-banking services and customer behavior analysis of Agrani Bank Limited
af: Biswas, Soumithra
Udgivet: (2023)

Customer satisfaction in public banks: a study on Janata Bank Limited
af: Ershad, Shah Zafar
Udgivet: (2017)

Evaluation of customer satisfaction level: a study on customer service in general banking Prime Bank-Pragati Sarani Branch
af: Rashid, Kamrun Nahar
Udgivet: (2019)

Customer satisfaction of Berger Paints Bangladesh Limited
af: Zaman, Md. Sanjid
Udgivet: (2021)

Evaluation of customer satisfaction level at BRAC bank limited : graphics building branch
af: Choudhury, Ahmed Abir
Udgivet: (2013)

Customer service and satisfaction analysis at Prime Bank Ltd.
af: Jihan, Jaky All Naiem
Udgivet: (2024)

Customer satisfaction survey of unsecured loan customers of BRAC Bank limited
af: Akhtar, Jasmin
Udgivet: (2013)

Evaluation of customer satisfaction of United Commercial Bank Limited
af: Ahmed, Naziat
Udgivet: (2017)

An overview of Daraz Bangladesh and its operations from vendor to customer
af: Mimo, Mashuq Bin Mizan
Udgivet: (2018)

Analyzing customer satisfaction about online banking services of Jamuna Bank Limited
af: Bhattacharjee, Mukti
Udgivet: (2017)

Customer satisfaction level of Standard Bank Limited
af: Anjum, Sabab Al
Udgivet: (2018)