An Analysis of Customer Satisfaction at City Bank Limited

An Analysis of Customer Satisfaction at City Bank Limited

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2022.

Manylion Llyfryddiaeth
Prif Awdur:	Siddique Rafi, Ashfaqul Islam
Awduron Eraill:	Ahmed, Md. Shamim
Fformat:	Internship report
Iaith:	English
Cyhoeddwyd:	Brac University 2023
Pynciau:	Customer Satisfaction Customer services > Bangladesh > Marketing.
Mynediad Ar-lein:	http://hdl.handle.net/10361/17749

Eitemau Tebyg

Customer satisfaction on customer services of UCB Bank
gan: Afroz, Ridita
Cyhoeddwyd: (2023)

Customer satisfaction on customer service of IFIC Bank limited
gan: Mondal, Tanushree
Cyhoeddwyd: (2021)

Customer service and satisfaction of Agrani Bank Limited
gan: Afroz, Sadia
Cyhoeddwyd: (2018)

Customer satisfaction of Mercantile Bank Limited
gan: Rodela, Kasphia Mehajabin
Cyhoeddwyd: (2021)

Customer service & customer’s satisfaction of Trust Bank Limited
gan: Fardous, Farhin
Cyhoeddwyd: (2021)

Customer satisfaction on services of Sonali bank Limited
gan: Akib, Ahanak
Cyhoeddwyd: (2022)

Customer satisfaction on service quality of EXIM Bank
gan: Silma, Nowshin Subah
Cyhoeddwyd: (2024)

Customer satisfaction based on customer services at Dhaka Bank Limited of Dhanmondi Branch
gan: Alam, Farzana
Cyhoeddwyd: (2022)

Customer satisfaction of The City Bank Limited
gan: Tanzim, Kishwar Kaniz
Cyhoeddwyd: (2019)

Customer satisfaction of Triangle Services Limited
gan: Islam, Mohammad Saiful
Cyhoeddwyd: (2024)

Customer service and how it affects the satisfaction of account holders a study of Shahjalal Islami Bank Limited, College gate branch
gan: Momen, MD Moksudul
Cyhoeddwyd: (2024)

Customer satisfaction to Expressions Limited
gan: Mahmud, Md. Riaz
Cyhoeddwyd: (2020)

Analysis on retail banking and customer satisfaction of One Bank
gan: Rahman, MD. Mahbubur
Cyhoeddwyd: (2017)

An analysis of the sales activities and customer satisfaction management experience of Everjobs Bangladesh
gan: Islam, Sanjida
Cyhoeddwyd: (2016)

Evaluating customer satisfaction in general banking of The Premire Bank Limited
gan: Nayeem, Fahmid Jahan
Cyhoeddwyd: (2013)

Identifying customer satisfaction level of BRAC Bank general banking activities
gan: Mahnaz, Samanta
Cyhoeddwyd: (2019)

Effect of rebranding on the customer satisfaction of Foodpanda Bangladesh Limited
gan: Hassan, Mainuddin
Cyhoeddwyd: (2018)

Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh
gan: Islam, Md. Aminul
Cyhoeddwyd: (2019)

Customer satisfaction of Dr. Azmal Hospital Limited
gan: Yousuf, M. Ashrafuzzaman
Cyhoeddwyd: (2021)

Customer satisfaction level of Al-Arafah Islami Bank Limited
gan: Shahed, Ariful Alam
Cyhoeddwyd: (2015)

Impact of digitalization of service request (information update) for customer satisfaction
gan: Nova, Sanjana Azad
Cyhoeddwyd: (2023)

Customer satisfaction and general operations of Rupali Bank
gan: Tripti, Ayesha Ferdousi
Cyhoeddwyd: (2017)

A descriptive study to determine the customer satisfaction & current customer relationship status in newly launched products of Banglalink Digital Communications Limited
gan: Sakib, Saadman
Cyhoeddwyd: (2018)

Customer service and satisfaction of Janata Bank
gan: Nayeem, Jannatul
Cyhoeddwyd: (2019)

Customer satisfaction on general banking of Mercantile Bank Limited
gan: Faizah, Humayra
Cyhoeddwyd: (2017)

Customer satisfaction of Shahjalal Islami Bank Limited.
gan: Anjum, Shamiha
Cyhoeddwyd: (2018)

Measuring the level of customer satisfaction on ATM services of ADC center, The City Bank Limited
gan: Afrin, Sumya
Cyhoeddwyd: (2016)

Customer satisfaction of Standard Bank Ltd.
gan: Zaman, Tazrin
Cyhoeddwyd: (2017)

The relationship between customer satisfaction & employee satisfaction
gan: Uddin, Riaz
Cyhoeddwyd: (2014)

E-banking services and customer behavior analysis of Agrani Bank Limited
gan: Biswas, Soumithra
Cyhoeddwyd: (2023)

Customer satisfaction in public banks: a study on Janata Bank Limited
gan: Ershad, Shah Zafar
Cyhoeddwyd: (2017)

Evaluation of customer satisfaction level: a study on customer service in general banking Prime Bank-Pragati Sarani Branch
gan: Rashid, Kamrun Nahar
Cyhoeddwyd: (2019)

Customer satisfaction of Berger Paints Bangladesh Limited
gan: Zaman, Md. Sanjid
Cyhoeddwyd: (2021)

Evaluation of customer satisfaction level at BRAC bank limited : graphics building branch
gan: Choudhury, Ahmed Abir
Cyhoeddwyd: (2013)

Customer service and satisfaction analysis at Prime Bank Ltd.
gan: Jihan, Jaky All Naiem
Cyhoeddwyd: (2024)

Customer satisfaction survey of unsecured loan customers of BRAC Bank limited
gan: Akhtar, Jasmin
Cyhoeddwyd: (2013)

Evaluation of customer satisfaction of United Commercial Bank Limited
gan: Ahmed, Naziat
Cyhoeddwyd: (2017)

An overview of Daraz Bangladesh and its operations from vendor to customer
gan: Mimo, Mashuq Bin Mizan
Cyhoeddwyd: (2018)

Analyzing customer satisfaction about online banking services of Jamuna Bank Limited
gan: Bhattacharjee, Mukti
Cyhoeddwyd: (2017)

Customer satisfaction level of Standard Bank Limited
gan: Anjum, Sabab Al
Cyhoeddwyd: (2018)