Customer satisfaction & customer loyalty at Islami Bank Bangladesh Ltd.
This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration,2010.
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| Μορφή: | Internship report |
| Γλώσσα: | English |
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BRAC University
2012
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| Διαθέσιμο Online: | http://hdl.handle.net/10361/1753 |
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10361-1753 |
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10361-17532019-09-30T03:42:44Z Customer satisfaction & customer loyalty at Islami Bank Bangladesh Ltd. Islam, Sonia Malik, Farhana Nur BRAC Business School, BRAC University Business administration This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration,2010. Cataloged from PDF version of Internship report. This work is the extension of my internship program at the Human Resource Division of Islami Bank Bangladesh Limited (IBBL) for a period of twelve weeks from October 27, 2010 to January 19, 2010. The works describe the satisfaction and loyalty of the customers of the concerned bank. The customer satisfaction and customer loyalty at the bank is examined carefully and included in the book. I tried to perform my jobs perfectly to learn diverse things that are related to different human resource management and banking issues. Firstly, I attempted to give an overall view about IBBL. Secondly, I mention what I have done in the bank – my duties, responsibilities, observations, job performance and different other aspects. And finally, from my experience and relationship with the customers of this bank I tried my best to complete my report. Here I surveyed the customers to know their feelings, experiences, preferences and suggestions about this bank. More I tried to distinguish how much the customers are satisfied with their product, services, overall bank and different other things. Sonia Islam B. Business Administration 2012-04-05T04:55:06Z 2012-04-05T04:55:06Z 2010 2011-12-09 Internship report ID 07104057 http://hdl.handle.net/10361/1753 en BRAC University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 55 pages application/pdf BRAC University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Business administration |
| spellingShingle |
Business administration Islam, Sonia Customer satisfaction & customer loyalty at Islami Bank Bangladesh Ltd. |
| description |
This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration,2010. |
| author2 |
Malik, Farhana Nur |
| author_facet |
Malik, Farhana Nur Islam, Sonia |
| format |
Internship report |
| author |
Islam, Sonia |
| author_sort |
Islam, Sonia |
| title |
Customer satisfaction & customer loyalty at Islami Bank Bangladesh Ltd. |
| title_short |
Customer satisfaction & customer loyalty at Islami Bank Bangladesh Ltd. |
| title_full |
Customer satisfaction & customer loyalty at Islami Bank Bangladesh Ltd. |
| title_fullStr |
Customer satisfaction & customer loyalty at Islami Bank Bangladesh Ltd. |
| title_full_unstemmed |
Customer satisfaction & customer loyalty at Islami Bank Bangladesh Ltd. |
| title_sort |
customer satisfaction & customer loyalty at islami bank bangladesh ltd. |
| publisher |
BRAC University |
| publishDate |
2012 |
| url |
http://hdl.handle.net/10361/1753 |
| work_keys_str_mv |
AT islamsonia customersatisfactioncustomerloyaltyatislamibankbangladeshltd |
| _version_ |
1814307566794047488 |