Islam, S., & Malik, F. N. (2012). Customer satisfaction & customer loyalty at Islami Bank Bangladesh Ltd. BRAC University.
Cita Chicago (17th ed.)Islam, Sonia, i Farhana Nur Malik. Customer Satisfaction & Customer Loyalty at Islami Bank Bangladesh Ltd. BRAC University, 2012.
Cita MLA (8th ed.)Islam, Sonia, i Farhana Nur Malik. Customer Satisfaction & Customer Loyalty at Islami Bank Bangladesh Ltd. BRAC University, 2012.
Atenció: Aquestes cites poden no estar 100% correctes.