Customer satisfaction of BRAC Bank ATM card holders
This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration,2011.
| Auteur principal: | |
|---|---|
| Autres auteurs: | |
| Format: | Internship report |
| Langue: | English |
| Publié: |
BRAC University
2012
|
| Sujets: | |
| Accès en ligne: | http://hdl.handle.net/10361/1724 |
| id |
10361-1724 |
|---|---|
| record_format |
dspace |
| spelling |
10361-17242019-09-30T03:37:03Z Customer satisfaction of BRAC Bank ATM card holders Justice, Jakeul Hasan Alam, Muhammad Intisar BRAC Business School, BRAC University Business administration This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration,2011. Cataloged from PDF version of Internship report. Includes bibliographical references (page 20). BRAC Bank is the fastest growing retail banking in Asia, 2011. BRAC Bank has made its place of reliability and trust in customer mind. It was an enormous opportunity to do three month internship at BBL (BRAC Bank Limited) where I got a taste of professional environment. general banking activities and process. This internship report is a combination of personal experience with BBL and customer satisfaction of ATM card holder of BBL. This repost focus on satisfaction level of BRAC Bank ATM card holder, ATM card quality and developing other alternatives to boost up customer satisfaction along with a customer survey research. This report is a descriptive research which is based on both qualitative and quantitative data. Exactly 50 participants have completed structured questioner and interviews. According the research problem research methodology was selected and after analyzing the data it is found that the customer are not dissatisfied with BRAC Bank although there is a number of objection among them. To increase the customer satisfaction BBL can take a number of initiatives like – taking initiative to eliminate wrong information about BBL ATM card, broadening internet banking and online shopping and most importantly increase the number of ATM booth. This internship report will give a narrow idea about the customer satisfaction of BBL along with my experience and a little introduction of BRAC Bank. Besides still this report has a number of lacking. But my individual effort and the help of my supervisor Mr. Muhammad Intisar Alam, Lecturer, BRAC University, gives this report a quality. Jakeul Hasan Justice B. Business Administration 2012-03-28T10:31:05Z 2012-03-28T10:31:05Z 2011 2011-04-10 Internship report ID 06304004 http://hdl.handle.net/10361/1724 en BRAC University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 36 pages application/pdf BRAC University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Business administration |
| spellingShingle |
Business administration Justice, Jakeul Hasan Customer satisfaction of BRAC Bank ATM card holders |
| description |
This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration,2011. |
| author2 |
Alam, Muhammad Intisar |
| author_facet |
Alam, Muhammad Intisar Justice, Jakeul Hasan |
| format |
Internship report |
| author |
Justice, Jakeul Hasan |
| author_sort |
Justice, Jakeul Hasan |
| title |
Customer satisfaction of BRAC Bank ATM card holders |
| title_short |
Customer satisfaction of BRAC Bank ATM card holders |
| title_full |
Customer satisfaction of BRAC Bank ATM card holders |
| title_fullStr |
Customer satisfaction of BRAC Bank ATM card holders |
| title_full_unstemmed |
Customer satisfaction of BRAC Bank ATM card holders |
| title_sort |
customer satisfaction of brac bank atm card holders |
| publisher |
BRAC University |
| publishDate |
2012 |
| url |
http://hdl.handle.net/10361/1724 |
| work_keys_str_mv |
AT justicejakeulhasan customersatisfactionofbracbankatmcardholders |
| _version_ |
1814307275835179008 |