Advancing UCBL client service through digitalization

Advancing UCBL client service through digitalization

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2022.

Sonraí bibleagrafaíochta
Príomhchruthaitheoir:	Rahman, Mohosina
Rannpháirtithe:	Akhter, Rahma
Formáid:	Internship report
Teanga:	English
Foilsithe / Cruthaithe:	Brac University 2022
Ábhair:	Client service Digitalization UCBL General banking Banks and banking > Bangladesh. Consumer satisfaction.
Rochtain ar líne:	http://hdl.handle.net/10361/17102

Míreanna comhchosúla

Customer satisfaction of UCBL
de réir: Maksud, Aquib
Foilsithe / Cruthaithe: (2021)

General banking and digitalization through the lenses of customer
de réir: Tasnuva, Rudainah
Foilsithe / Cruthaithe: (2024)

The impact of service delivery on customer’s patronage in the UCBL
de réir: Sharmin
Foilsithe / Cruthaithe: (2018)

The digital services of Brack Bank PLC, the opportunities challenges and the impact of digital transformation on customer interactions
de réir: khan, Shadman Zuhair
Foilsithe / Cruthaithe: (2024)

Client service and the satisfaction of clients of Standard Chartered
de réir: Afroz, Faria
Foilsithe / Cruthaithe: (2017)

Impact of digitalization of service request (information update) for customer satisfaction
de réir: Nova, Sanjana Azad
Foilsithe / Cruthaithe: (2023)

Customer satisfaction on services of Sonali bank Limited
de réir: Akib, Ahanak
Foilsithe / Cruthaithe: (2022)

Customer satisfaction level on digital recharge of Robi Axiata Limited through mobile financial services
de réir: Kabir, Md. Rezwanul
Foilsithe / Cruthaithe: (2020)

Customer service and satisfaction of Janata Bank
de réir: Nayeem, Jannatul
Foilsithe / Cruthaithe: (2019)

General banking activities of United Commercial Bank Limited
de réir: Paul, Saptadipa
Foilsithe / Cruthaithe: (2017)

Analyzing the factors that influence customer service quality in IFIC Bank PLC
de réir: Humaira, Nowrin
Foilsithe / Cruthaithe: (2024)

Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh
de réir: Islam, Md. Aminul
Foilsithe / Cruthaithe: (2019)

Analysis of customer service activity of Jamuna Bank Limited, Progati Sarani Branch
de réir: Naureen, Sabah
Foilsithe / Cruthaithe: (2021)

Customer satisfaction on customer services of UCB Bank
de réir: Afroz, Ridita
Foilsithe / Cruthaithe: (2023)

Identifying customer satisfaction level of BRAC Bank general banking activities
de réir: Mahnaz, Samanta
Foilsithe / Cruthaithe: (2019)

E-banking services and customer behavior analysis of Agrani Bank Limited
de réir: Biswas, Soumithra
Foilsithe / Cruthaithe: (2023)

Evaluation of consumer services of a commercial bank: a study on Sonali Bank Limited
de réir: Roy, Shuvagato
Foilsithe / Cruthaithe: (2021)

Customer satisfaction measurement on General Banking & ATM service of Southeast Bank Limited, Mohakhali branch
de réir: Saad, Kazi Newaz Alam
Foilsithe / Cruthaithe: (2019)

Customer satisfaction towards online banking service of Bank Asia Limited, Banani Branch
de réir: Sumaya, Ayesha
Foilsithe / Cruthaithe: (2019)

Effectiveness of IT service based on client satisfaction
de réir: Islam, Nushrat
Foilsithe / Cruthaithe: (2016)

General banking and customer satisfaction of Bank Asia Limited
de réir: Raihan, Sabbir
Foilsithe / Cruthaithe: (2023)

Measuring business client's satisfaction of BiTechX
de réir: Binte Shaheen, Tasnim
Foilsithe / Cruthaithe: (2023)

Analysis of customer satisfaction level of Dutch Bangla Bank Limited, (DBBL)
de réir: Anima, Maisha Ibnath
Foilsithe / Cruthaithe: (2020)

Customer satisfaction with government banks: a study on Agrani Bank Limited
de réir: Sultana, Farhana, et al.
Foilsithe / Cruthaithe: (2019)

Electronic banking and customer satisfaction of NRB Commercial Bank Limited, Dhanmondi Branch.
de réir: Fariha, Lamia Jannat
Foilsithe / Cruthaithe: (2023)

The facilitation of the client or customers value generation through digitalization: a study on mobile financial service provider bKash
de réir: Alvi, Nagib Mahfuz
Foilsithe / Cruthaithe: (2024)

Customer service & customer’s satisfaction of Trust Bank Limited
de réir: Fardous, Farhin
Foilsithe / Cruthaithe: (2021)

Major changes that has been adopted by UCBL
de réir: Rahman, Md. Mushfiqur
Foilsithe / Cruthaithe: (2019)

Customer service and satisfaction analysis at Prime Bank Ltd.
de réir: Jihan, Jaky All Naiem
Foilsithe / Cruthaithe: (2024)

Client service and the satisfaction of clients of Standard Chartered
de réir: Afroz, Faria
Foilsithe / Cruthaithe: (2017)

The development of retail banking and its ability to grow through NRB Bank Ltd.'s digital financial services (DFS)
de réir: Tarif, Moin Sallee Uddin
Foilsithe / Cruthaithe: (2024)

Evaluation of customer satisfaction level: a study on customer service in general banking Prime Bank-Pragati Sarani Branch
de réir: Rashid, Kamrun Nahar
Foilsithe / Cruthaithe: (2019)

Satisfaction of the customers in Standard Bank (Ring Road Branch)
de réir: Hafiz, Kanita
Foilsithe / Cruthaithe: (2019)

Functions of client and service department in context of Tradeshi Limited
de réir: Sarker, Mahmuda
Foilsithe / Cruthaithe: (2018)

Digital banking service of Dhaka Bank Limited at Nandipara
de réir: Mahbub, Intisar
Foilsithe / Cruthaithe: (2019)

Determinants of customer satisfaction of general banking: a study on EXIM Bank LTD
de réir: Islam, Md. Shajidul
Foilsithe / Cruthaithe: (2024)

Performance analysis and customer satisfaction of Jamuna Bank Limited Mohakhali Branch
de réir: Naim, Rabiul Islam
Foilsithe / Cruthaithe: (2021)

Employee satisfaction of Jamuna Bank Mirpur 1 branch employees
de réir: Rahman, Nuhash
Foilsithe / Cruthaithe: (2021)

Measuring customer satisfaction on the services of HSBC during Covid-19
de réir: Binte Iqbal, Sayma
Foilsithe / Cruthaithe: (2023)

Evaluation of customer satisfaction level: a study on customer service in SME loan disbursement of Prime Bank-Wari Branch
de réir: Ahmed, Ishtiaque
Foilsithe / Cruthaithe: (2019)