Advancing UCBL client service through digitalization

Advancing UCBL client service through digitalization

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2022.

Xehetasun bibliografikoak
Egile nagusia:	Rahman, Mohosina
Beste egile batzuk:	Akhter, Rahma
Formatua:	Internship report
Hizkuntza:	English
Argitaratua:	Brac University 2022
Gaiak:	Client service Digitalization UCBL General banking Banks and banking > Bangladesh. Consumer satisfaction.
Sarrera elektronikoa:	http://hdl.handle.net/10361/17102

Antzeko izenburuak

Customer satisfaction of UCBL
nork: Maksud, Aquib
Argitaratua: (2021)

General banking and digitalization through the lenses of customer
nork: Tasnuva, Rudainah
Argitaratua: (2024)

The impact of service delivery on customer’s patronage in the UCBL
nork: Sharmin
Argitaratua: (2018)

The digital services of Brack Bank PLC, the opportunities challenges and the impact of digital transformation on customer interactions
nork: khan, Shadman Zuhair
Argitaratua: (2024)

Client service and the satisfaction of clients of Standard Chartered
nork: Afroz, Faria
Argitaratua: (2017)

Impact of digitalization of service request (information update) for customer satisfaction
nork: Nova, Sanjana Azad
Argitaratua: (2023)

Customer satisfaction on services of Sonali bank Limited
nork: Akib, Ahanak
Argitaratua: (2022)

Customer satisfaction level on digital recharge of Robi Axiata Limited through mobile financial services
nork: Kabir, Md. Rezwanul
Argitaratua: (2020)

Customer service and satisfaction of Janata Bank
nork: Nayeem, Jannatul
Argitaratua: (2019)

General banking activities of United Commercial Bank Limited
nork: Paul, Saptadipa
Argitaratua: (2017)

Analyzing the factors that influence customer service quality in IFIC Bank PLC
nork: Humaira, Nowrin
Argitaratua: (2024)

Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh
nork: Islam, Md. Aminul
Argitaratua: (2019)

Analysis of customer service activity of Jamuna Bank Limited, Progati Sarani Branch
nork: Naureen, Sabah
Argitaratua: (2021)

Customer satisfaction on customer services of UCB Bank
nork: Afroz, Ridita
Argitaratua: (2023)

Identifying customer satisfaction level of BRAC Bank general banking activities
nork: Mahnaz, Samanta
Argitaratua: (2019)

E-banking services and customer behavior analysis of Agrani Bank Limited
nork: Biswas, Soumithra
Argitaratua: (2023)

Evaluation of consumer services of a commercial bank: a study on Sonali Bank Limited
nork: Roy, Shuvagato
Argitaratua: (2021)

Customer satisfaction measurement on General Banking & ATM service of Southeast Bank Limited, Mohakhali branch
nork: Saad, Kazi Newaz Alam
Argitaratua: (2019)

Customer satisfaction towards online banking service of Bank Asia Limited, Banani Branch
nork: Sumaya, Ayesha
Argitaratua: (2019)

Effectiveness of IT service based on client satisfaction
nork: Islam, Nushrat
Argitaratua: (2016)

General banking and customer satisfaction of Bank Asia Limited
nork: Raihan, Sabbir
Argitaratua: (2023)

Measuring business client's satisfaction of BiTechX
nork: Binte Shaheen, Tasnim
Argitaratua: (2023)

Analysis of customer satisfaction level of Dutch Bangla Bank Limited, (DBBL)
nork: Anima, Maisha Ibnath
Argitaratua: (2020)

Customer satisfaction with government banks: a study on Agrani Bank Limited
nork: Sultana, Farhana, et al.
Argitaratua: (2019)

Electronic banking and customer satisfaction of NRB Commercial Bank Limited, Dhanmondi Branch.
nork: Fariha, Lamia Jannat
Argitaratua: (2023)

The facilitation of the client or customers value generation through digitalization: a study on mobile financial service provider bKash
nork: Alvi, Nagib Mahfuz
Argitaratua: (2024)

Customer service & customer’s satisfaction of Trust Bank Limited
nork: Fardous, Farhin
Argitaratua: (2021)

Major changes that has been adopted by UCBL
nork: Rahman, Md. Mushfiqur
Argitaratua: (2019)

Customer service and satisfaction analysis at Prime Bank Ltd.
nork: Jihan, Jaky All Naiem
Argitaratua: (2024)

Client service and the satisfaction of clients of Standard Chartered
nork: Afroz, Faria
Argitaratua: (2017)

The development of retail banking and its ability to grow through NRB Bank Ltd.'s digital financial services (DFS)
nork: Tarif, Moin Sallee Uddin
Argitaratua: (2024)

Evaluation of customer satisfaction level: a study on customer service in general banking Prime Bank-Pragati Sarani Branch
nork: Rashid, Kamrun Nahar
Argitaratua: (2019)

Satisfaction of the customers in Standard Bank (Ring Road Branch)
nork: Hafiz, Kanita
Argitaratua: (2019)

Functions of client and service department in context of Tradeshi Limited
nork: Sarker, Mahmuda
Argitaratua: (2018)

Digital banking service of Dhaka Bank Limited at Nandipara
nork: Mahbub, Intisar
Argitaratua: (2019)

Determinants of customer satisfaction of general banking: a study on EXIM Bank LTD
nork: Islam, Md. Shajidul
Argitaratua: (2024)

Performance analysis and customer satisfaction of Jamuna Bank Limited Mohakhali Branch
nork: Naim, Rabiul Islam
Argitaratua: (2021)

Employee satisfaction of Jamuna Bank Mirpur 1 branch employees
nork: Rahman, Nuhash
Argitaratua: (2021)

Measuring customer satisfaction on the services of HSBC during Covid-19
nork: Binte Iqbal, Sayma
Argitaratua: (2023)

Evaluation of customer satisfaction level: a study on customer service in SME loan disbursement of Prime Bank-Wari Branch
nork: Ahmed, Ishtiaque
Argitaratua: (2019)