Advancing UCBL client service through digitalization

Advancing UCBL client service through digitalization

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2022.

Bibliografiske detaljer
Hovedforfatter:	Rahman, Mohosina
Andre forfattere:	Akhter, Rahma
Format:	Internship report
Sprog:	English
Udgivet:	Brac University 2022
Fag:	Client service Digitalization UCBL General banking Banks and banking > Bangladesh. Consumer satisfaction.
Online adgang:	http://hdl.handle.net/10361/17102

Lignende værker

Customer satisfaction of UCBL
af: Maksud, Aquib
Udgivet: (2021)

General banking and digitalization through the lenses of customer
af: Tasnuva, Rudainah
Udgivet: (2024)

The impact of service delivery on customer’s patronage in the UCBL
af: Sharmin
Udgivet: (2018)

The digital services of Brack Bank PLC, the opportunities challenges and the impact of digital transformation on customer interactions
af: khan, Shadman Zuhair
Udgivet: (2024)

Client service and the satisfaction of clients of Standard Chartered
af: Afroz, Faria
Udgivet: (2017)

Impact of digitalization of service request (information update) for customer satisfaction
af: Nova, Sanjana Azad
Udgivet: (2023)

Customer satisfaction on services of Sonali bank Limited
af: Akib, Ahanak
Udgivet: (2022)

Customer satisfaction level on digital recharge of Robi Axiata Limited through mobile financial services
af: Kabir, Md. Rezwanul
Udgivet: (2020)

Customer service and satisfaction of Janata Bank
af: Nayeem, Jannatul
Udgivet: (2019)

General banking activities of United Commercial Bank Limited
af: Paul, Saptadipa
Udgivet: (2017)

Analyzing the factors that influence customer service quality in IFIC Bank PLC
af: Humaira, Nowrin
Udgivet: (2024)

Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh
af: Islam, Md. Aminul
Udgivet: (2019)

Analysis of customer service activity of Jamuna Bank Limited, Progati Sarani Branch
af: Naureen, Sabah
Udgivet: (2021)

Customer satisfaction on customer services of UCB Bank
af: Afroz, Ridita
Udgivet: (2023)

Identifying customer satisfaction level of BRAC Bank general banking activities
af: Mahnaz, Samanta
Udgivet: (2019)

E-banking services and customer behavior analysis of Agrani Bank Limited
af: Biswas, Soumithra
Udgivet: (2023)

Evaluation of consumer services of a commercial bank: a study on Sonali Bank Limited
af: Roy, Shuvagato
Udgivet: (2021)

Customer satisfaction measurement on General Banking & ATM service of Southeast Bank Limited, Mohakhali branch
af: Saad, Kazi Newaz Alam
Udgivet: (2019)

Customer satisfaction towards online banking service of Bank Asia Limited, Banani Branch
af: Sumaya, Ayesha
Udgivet: (2019)

Effectiveness of IT service based on client satisfaction
af: Islam, Nushrat
Udgivet: (2016)

General banking and customer satisfaction of Bank Asia Limited
af: Raihan, Sabbir
Udgivet: (2023)

Measuring business client's satisfaction of BiTechX
af: Binte Shaheen, Tasnim
Udgivet: (2023)

Analysis of customer satisfaction level of Dutch Bangla Bank Limited, (DBBL)
af: Anima, Maisha Ibnath
Udgivet: (2020)

Customer satisfaction with government banks: a study on Agrani Bank Limited
af: Sultana, Farhana, et al.
Udgivet: (2019)

Electronic banking and customer satisfaction of NRB Commercial Bank Limited, Dhanmondi Branch.
af: Fariha, Lamia Jannat
Udgivet: (2023)

The facilitation of the client or customers value generation through digitalization: a study on mobile financial service provider bKash
af: Alvi, Nagib Mahfuz
Udgivet: (2024)

Customer service & customer’s satisfaction of Trust Bank Limited
af: Fardous, Farhin
Udgivet: (2021)

Major changes that has been adopted by UCBL
af: Rahman, Md. Mushfiqur
Udgivet: (2019)

Customer service and satisfaction analysis at Prime Bank Ltd.
af: Jihan, Jaky All Naiem
Udgivet: (2024)

Client service and the satisfaction of clients of Standard Chartered
af: Afroz, Faria
Udgivet: (2017)

The development of retail banking and its ability to grow through NRB Bank Ltd.'s digital financial services (DFS)
af: Tarif, Moin Sallee Uddin
Udgivet: (2024)

Evaluation of customer satisfaction level: a study on customer service in general banking Prime Bank-Pragati Sarani Branch
af: Rashid, Kamrun Nahar
Udgivet: (2019)

Satisfaction of the customers in Standard Bank (Ring Road Branch)
af: Hafiz, Kanita
Udgivet: (2019)

Functions of client and service department in context of Tradeshi Limited
af: Sarker, Mahmuda
Udgivet: (2018)

Digital banking service of Dhaka Bank Limited at Nandipara
af: Mahbub, Intisar
Udgivet: (2019)

Determinants of customer satisfaction of general banking: a study on EXIM Bank LTD
af: Islam, Md. Shajidul
Udgivet: (2024)

Performance analysis and customer satisfaction of Jamuna Bank Limited Mohakhali Branch
af: Naim, Rabiul Islam
Udgivet: (2021)

Employee satisfaction of Jamuna Bank Mirpur 1 branch employees
af: Rahman, Nuhash
Udgivet: (2021)

Measuring customer satisfaction on the services of HSBC during Covid-19
af: Binte Iqbal, Sayma
Udgivet: (2023)

Evaluation of customer satisfaction level: a study on customer service in SME loan disbursement of Prime Bank-Wari Branch
af: Ahmed, Ishtiaque
Udgivet: (2019)