Advancing UCBL client service through digitalization

Advancing UCBL client service through digitalization

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2022.

Manylion Llyfryddiaeth
Prif Awdur:	Rahman, Mohosina
Awduron Eraill:	Akhter, Rahma
Fformat:	Internship report
Iaith:	English
Cyhoeddwyd:	Brac University 2022
Pynciau:	Client service Digitalization UCBL General banking Banks and banking > Bangladesh. Consumer satisfaction.
Mynediad Ar-lein:	http://hdl.handle.net/10361/17102

Eitemau Tebyg

Customer satisfaction of UCBL
gan: Maksud, Aquib
Cyhoeddwyd: (2021)

General banking and digitalization through the lenses of customer
gan: Tasnuva, Rudainah
Cyhoeddwyd: (2024)

The impact of service delivery on customer’s patronage in the UCBL
gan: Sharmin
Cyhoeddwyd: (2018)

The digital services of Brack Bank PLC, the opportunities challenges and the impact of digital transformation on customer interactions
gan: khan, Shadman Zuhair
Cyhoeddwyd: (2024)

Client service and the satisfaction of clients of Standard Chartered
gan: Afroz, Faria
Cyhoeddwyd: (2017)

Impact of digitalization of service request (information update) for customer satisfaction
gan: Nova, Sanjana Azad
Cyhoeddwyd: (2023)

Customer satisfaction on services of Sonali bank Limited
gan: Akib, Ahanak
Cyhoeddwyd: (2022)

Customer satisfaction level on digital recharge of Robi Axiata Limited through mobile financial services
gan: Kabir, Md. Rezwanul
Cyhoeddwyd: (2020)

Customer service and satisfaction of Janata Bank
gan: Nayeem, Jannatul
Cyhoeddwyd: (2019)

General banking activities of United Commercial Bank Limited
gan: Paul, Saptadipa
Cyhoeddwyd: (2017)

Analyzing the factors that influence customer service quality in IFIC Bank PLC
gan: Humaira, Nowrin
Cyhoeddwyd: (2024)

Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh
gan: Islam, Md. Aminul
Cyhoeddwyd: (2019)

Analysis of customer service activity of Jamuna Bank Limited, Progati Sarani Branch
gan: Naureen, Sabah
Cyhoeddwyd: (2021)

Customer satisfaction on customer services of UCB Bank
gan: Afroz, Ridita
Cyhoeddwyd: (2023)

Identifying customer satisfaction level of BRAC Bank general banking activities
gan: Mahnaz, Samanta
Cyhoeddwyd: (2019)

E-banking services and customer behavior analysis of Agrani Bank Limited
gan: Biswas, Soumithra
Cyhoeddwyd: (2023)

Evaluation of consumer services of a commercial bank: a study on Sonali Bank Limited
gan: Roy, Shuvagato
Cyhoeddwyd: (2021)

Customer satisfaction measurement on General Banking & ATM service of Southeast Bank Limited, Mohakhali branch
gan: Saad, Kazi Newaz Alam
Cyhoeddwyd: (2019)

Customer satisfaction towards online banking service of Bank Asia Limited, Banani Branch
gan: Sumaya, Ayesha
Cyhoeddwyd: (2019)

Effectiveness of IT service based on client satisfaction
gan: Islam, Nushrat
Cyhoeddwyd: (2016)

General banking and customer satisfaction of Bank Asia Limited
gan: Raihan, Sabbir
Cyhoeddwyd: (2023)

Measuring business client's satisfaction of BiTechX
gan: Binte Shaheen, Tasnim
Cyhoeddwyd: (2023)

Analysis of customer satisfaction level of Dutch Bangla Bank Limited, (DBBL)
gan: Anima, Maisha Ibnath
Cyhoeddwyd: (2020)

Customer satisfaction with government banks: a study on Agrani Bank Limited
gan: Sultana, Farhana, et al.
Cyhoeddwyd: (2019)

Electronic banking and customer satisfaction of NRB Commercial Bank Limited, Dhanmondi Branch.
gan: Fariha, Lamia Jannat
Cyhoeddwyd: (2023)

The facilitation of the client or customers value generation through digitalization: a study on mobile financial service provider bKash
gan: Alvi, Nagib Mahfuz
Cyhoeddwyd: (2024)

Customer service & customer’s satisfaction of Trust Bank Limited
gan: Fardous, Farhin
Cyhoeddwyd: (2021)

Major changes that has been adopted by UCBL
gan: Rahman, Md. Mushfiqur
Cyhoeddwyd: (2019)

Customer service and satisfaction analysis at Prime Bank Ltd.
gan: Jihan, Jaky All Naiem
Cyhoeddwyd: (2024)

Client service and the satisfaction of clients of Standard Chartered
gan: Afroz, Faria
Cyhoeddwyd: (2017)

The development of retail banking and its ability to grow through NRB Bank Ltd.'s digital financial services (DFS)
gan: Tarif, Moin Sallee Uddin
Cyhoeddwyd: (2024)

Evaluation of customer satisfaction level: a study on customer service in general banking Prime Bank-Pragati Sarani Branch
gan: Rashid, Kamrun Nahar
Cyhoeddwyd: (2019)

Satisfaction of the customers in Standard Bank (Ring Road Branch)
gan: Hafiz, Kanita
Cyhoeddwyd: (2019)

Functions of client and service department in context of Tradeshi Limited
gan: Sarker, Mahmuda
Cyhoeddwyd: (2018)

Digital banking service of Dhaka Bank Limited at Nandipara
gan: Mahbub, Intisar
Cyhoeddwyd: (2019)

Determinants of customer satisfaction of general banking: a study on EXIM Bank LTD
gan: Islam, Md. Shajidul
Cyhoeddwyd: (2024)

Performance analysis and customer satisfaction of Jamuna Bank Limited Mohakhali Branch
gan: Naim, Rabiul Islam
Cyhoeddwyd: (2021)

Employee satisfaction of Jamuna Bank Mirpur 1 branch employees
gan: Rahman, Nuhash
Cyhoeddwyd: (2021)

Measuring customer satisfaction on the services of HSBC during Covid-19
gan: Binte Iqbal, Sayma
Cyhoeddwyd: (2023)

Evaluation of customer satisfaction level: a study on customer service in SME loan disbursement of Prime Bank-Wari Branch
gan: Ahmed, Ishtiaque
Cyhoeddwyd: (2019)