Customer service at branch of BRAC Bank
This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration,2012.
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| Format: | Internship report |
| Jezik: | English |
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BRAC University
2012
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| Online pristup: | http://hdl.handle.net/10361/1691 |
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10361-1691 |
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10361-16912019-09-30T03:35:44Z Customer service at branch of BRAC Bank Hasan, Md. Kayser Ahmed, Anahita BRAC Business School, BRAC University Business administration This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration,2012. Cataloged from PDF version of Internship report. Includes bibliographical references (page 30). BRAC Bank Limited is a scheduled commercial bank in Bangladesh. BRAC Bank is providing various services to its customers and they are trying to improve every time. The service providers of BRAC bank are the people who are related to the development of bank and customer reliability. As an intern I got the chance to attach at BRAC bank motijheel branch for 12 weeks. The internship is a way to relate practical knowledge with the theoretical knowledge. Based on the observation and question answer session with the Branch Sales and Service Officers (BSSO) I found some unique and common comments on customer service. Bank has some strong points, some weak points and some opportunity along with threats in their customer service. Organization can take steps to get the better output from employees by giving trainings and by increasing the motivation level of employee‟s .To make the strong points sustainable and to develop the weak points BRAC Bank employee satisfaction level need to improve along with better customer packages. Moreover according to the changing economical condition BRAC bank have to change the strategy as well. Because the customer depends on the service selling and they need to differentiate their packages to arrange better customer experience. The level of satisfaction among the customers and employees can go up by the dedicated steps of organization and its necessary. Md. Kayser Hasan B. Business Administration 2012-03-20T05:21:59Z 2012-03-20T05:21:59Z 2012 2012 Internship report ID 07304080 http://hdl.handle.net/10361/1691 en BRAC University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 30 pages application/pdf BRAC University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Business administration |
| spellingShingle |
Business administration Hasan, Md. Kayser Customer service at branch of BRAC Bank |
| description |
This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration,2012. |
| author2 |
Ahmed, Anahita |
| author_facet |
Ahmed, Anahita Hasan, Md. Kayser |
| format |
Internship report |
| author |
Hasan, Md. Kayser |
| author_sort |
Hasan, Md. Kayser |
| title |
Customer service at branch of BRAC Bank |
| title_short |
Customer service at branch of BRAC Bank |
| title_full |
Customer service at branch of BRAC Bank |
| title_fullStr |
Customer service at branch of BRAC Bank |
| title_full_unstemmed |
Customer service at branch of BRAC Bank |
| title_sort |
customer service at branch of brac bank |
| publisher |
BRAC University |
| publishDate |
2012 |
| url |
http://hdl.handle.net/10361/1691 |
| work_keys_str_mv |
AT hasanmdkayser customerserviceatbranchofbracbank |
| _version_ |
1814308973112721408 |