Headcount forecasting for Customer Experience Department in relation to productivity of an employee
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2021.
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| التنسيق: | Internship report |
| اللغة: | English |
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Brac University
2022
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| الوصول للمادة أونلاين: | http://hdl.handle.net/10361/15982 |
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10361-15982 |
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10361-159822022-01-24T21:01:24Z Headcount forecasting for Customer Experience Department in relation to productivity of an employee Faruque, Mohammad Nizam Uddin Choudhury, Ahmed Abir Brac Business School, Brac University Customer experience E- commerce Foodpanda Bangladesh Customer relations. Customer services. Electronic commerce This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2021. Cataloged from PDF version of internship report. Includes bibliographical references (page 28 ). E- commerce industry is currently a booming industry in Bangladesh. This tech-based industry depends mostly on innovation which is their major aspect of competition. Hence, the companies operating in this industry must have an organized framework depending on the type of service they are providing and should focus more on automation. For this to work out companies can have their website and mobile applications which will help them drive their businesses. The delivery service companies play a huge role in this industry. Starting from the delivering food, parcels to even electronics, can now be at doorsteps right after a click. This report titled “Headcount forecasting for Customer Experience Department in relation to productivity of an employee”, portrays the operational aspect of the Customer Experience department of foodpanda Bangladesh. The key objective of this report is to find out how the headcounts of the department depends on the productivity. In addition this report also gives an idea of how the customer experience is enhanced through post delivery services. However, as this report focuses on a particular aspect, the total limitation of this report is that it cannot provide an overall view and the inter connection within the departments which runs the business at its best. Mohammad Nizam Uddin Faruque B. Business Administration 2022-01-24T05:23:14Z 2022-01-24T05:23:14Z 2021 2021-01 Internship report ID 16304051 http://hdl.handle.net/10361/15982 en Brac University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 28 pages application/pdf Brac University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Customer experience E- commerce Foodpanda Bangladesh Customer relations. Customer services. Electronic commerce |
| spellingShingle |
Customer experience E- commerce Foodpanda Bangladesh Customer relations. Customer services. Electronic commerce Faruque, Mohammad Nizam Uddin Headcount forecasting for Customer Experience Department in relation to productivity of an employee |
| description |
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2021. |
| author2 |
Choudhury, Ahmed Abir |
| author_facet |
Choudhury, Ahmed Abir Faruque, Mohammad Nizam Uddin |
| format |
Internship report |
| author |
Faruque, Mohammad Nizam Uddin |
| author_sort |
Faruque, Mohammad Nizam Uddin |
| title |
Headcount forecasting for Customer Experience Department in relation to productivity of an employee |
| title_short |
Headcount forecasting for Customer Experience Department in relation to productivity of an employee |
| title_full |
Headcount forecasting for Customer Experience Department in relation to productivity of an employee |
| title_fullStr |
Headcount forecasting for Customer Experience Department in relation to productivity of an employee |
| title_full_unstemmed |
Headcount forecasting for Customer Experience Department in relation to productivity of an employee |
| title_sort |
headcount forecasting for customer experience department in relation to productivity of an employee |
| publisher |
Brac University |
| publishDate |
2022 |
| url |
http://hdl.handle.net/10361/15982 |
| work_keys_str_mv |
AT faruquemohammadnizamuddin headcountforecastingforcustomerexperiencedepartmentinrelationtoproductivityofanemployee |
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