Customer’s perceptions on foreign remittance activities of Bangladesh Krishi Bank
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2021.
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Brac University
2022
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| 在线阅读: | http://hdl.handle.net/10361/15826 |
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10361-158262022-01-05T21:04:26Z Customer’s perceptions on foreign remittance activities of Bangladesh Krishi Bank Tasnim, Zarin Akhter, Rahma Brac Business School, Brac University Customer’s perceptions Foreign remittance Bangladesh Krishi Bank Customer services Banks and banking--Bangladesh. This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2021. Cataloged from PDF version of internship report. Includes bibliographical references (pages 54). This report is based on Internship experience and feedback on customer’s perception on foreign Remittance activities of Bangladesh Krishi Bank. From the customer's perspective, remittance is significant since it is simple, inexpensive, and reduces risk. From the perspective of a banker, remittance is essential because it generates non-interest income for the bank, which is beneficial to other businesses and encourages sustained economic growth. The majority of remittances are handled by the parties listed below. The scope of the report is limited in several ways. In order to meet the report's goals,. I attempted to examine BKB's foreign exchange performance in this report. I collected primary through face-to-face conversations, direct observation, and work experience as a normal employee at Bangladesh Krishi Bank. The bank's management and customers were the major sources. Websites, brochures, instruction circulars, and the Bangladesh Krishi Bank's annual report book were used as secondary sources. According to the customer survey conducted for this research, Bangladesh Krishi Bank delivers moderate service to its clients when it comes to remittance operations. The rationale for offering modest customer service is that qualified manpower is required to deliver the finest and fastest service. I perform an online survey with several questionnaires to check client satisfaction and analyze it using SPSS. Customer relationship management is hampered by face-to-face contact and psychological tension among employees, according to the findings of the studied study. Finally, BKB must devise a plan for handling client relationship management Zarin Tasnim B. Business Administration 2022-01-05T04:34:14Z 2022-01-05T04:34:14Z 2021 2021-09 Internship report ID 16304136 http://hdl.handle.net/10361/15826 en Brac University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 57 pages application/pdf Brac University |
| institution |
Brac University |
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Institutional Repository |
| language |
English |
| topic |
Customer’s perceptions Foreign remittance Bangladesh Krishi Bank Customer services Banks and banking--Bangladesh. |
| spellingShingle |
Customer’s perceptions Foreign remittance Bangladesh Krishi Bank Customer services Banks and banking--Bangladesh. Tasnim, Zarin Customer’s perceptions on foreign remittance activities of Bangladesh Krishi Bank |
| description |
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2021. |
| author2 |
Akhter, Rahma |
| author_facet |
Akhter, Rahma Tasnim, Zarin |
| format |
Internship report |
| author |
Tasnim, Zarin |
| author_sort |
Tasnim, Zarin |
| title |
Customer’s perceptions on foreign remittance activities of Bangladesh Krishi Bank |
| title_short |
Customer’s perceptions on foreign remittance activities of Bangladesh Krishi Bank |
| title_full |
Customer’s perceptions on foreign remittance activities of Bangladesh Krishi Bank |
| title_fullStr |
Customer’s perceptions on foreign remittance activities of Bangladesh Krishi Bank |
| title_full_unstemmed |
Customer’s perceptions on foreign remittance activities of Bangladesh Krishi Bank |
| title_sort |
customer’s perceptions on foreign remittance activities of bangladesh krishi bank |
| publisher |
Brac University |
| publishDate |
2022 |
| url |
http://hdl.handle.net/10361/15826 |
| work_keys_str_mv |
AT tasnimzarin customersperceptionsonforeignremittanceactivitiesofbangladeshkrishibank |
| _version_ |
1814308969294856192 |