Evaluation of consumer services of a commercial bank: a study on Sonali Bank Limited
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2021.
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| Språk: | English |
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Brac University
2021
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| Länkar: | http://hdl.handle.net/10361/15705 |
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10361-15705 |
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10361-157052021-12-07T21:01:29Z Evaluation of consumer services of a commercial bank: a study on Sonali Bank Limited Roy, Shuvagato Ahmed, Md. Shamim Brac Business School, Brac University Consumer satisfaction Banking activities Technology Commercial bonding Banks and banking--Bangladesh. Consumer satisfaction--Bangladesh This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2021. Cataloged from PDF version of internship report. Includes bibliographical references (page 45 ). The report was created to find out the level of consumer satisfaction from the users who take different services from the Sonali bank Limited and this report is developed on primary research of twenty-five sample of customer to identify the different customer touch points at banks and it also helps to identify the overall consumer satisfaction of a bank. In Bangladesh, the number of banks has increased a lot in last ten years and this increasing made a competition among the banks. The competition is depending on consumer satisfaction. Like other banks of Bangladesh, Sonali Bank Limited is also focusing on improving the overall services of the bank so that the consumer gets satisfied. As the technology are changing very fast and banking activities are mostly technology dependent. Besides, internet and smart phones has also connected to the banking activities which also helps to ensure consumer satisfaction through serviceable and financial requirements of everyone. With the developments of technology, its proper use is also important for the financial inclusion and giving priority to the consumer develop the consumers commercial bonding with the bank. The report also finds out few sectors of that there is scope for improvement and I am also trying to recommend some solution so that those targeted problem can be solved. Shuvagato Roy B. Business Administration 2021-12-07T05:07:36Z 2021-12-07T05:07:36Z 2021 2021-10 Internship report ID 17304149 http://hdl.handle.net/10361/15705 en Brac University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 49 pages application/pdf Brac University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Consumer satisfaction Banking activities Technology Commercial bonding Banks and banking--Bangladesh. Consumer satisfaction--Bangladesh |
| spellingShingle |
Consumer satisfaction Banking activities Technology Commercial bonding Banks and banking--Bangladesh. Consumer satisfaction--Bangladesh Roy, Shuvagato Evaluation of consumer services of a commercial bank: a study on Sonali Bank Limited |
| description |
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2021. |
| author2 |
Ahmed, Md. Shamim |
| author_facet |
Ahmed, Md. Shamim Roy, Shuvagato |
| format |
Internship report |
| author |
Roy, Shuvagato |
| author_sort |
Roy, Shuvagato |
| title |
Evaluation of consumer services of a commercial bank: a study on Sonali Bank Limited |
| title_short |
Evaluation of consumer services of a commercial bank: a study on Sonali Bank Limited |
| title_full |
Evaluation of consumer services of a commercial bank: a study on Sonali Bank Limited |
| title_fullStr |
Evaluation of consumer services of a commercial bank: a study on Sonali Bank Limited |
| title_full_unstemmed |
Evaluation of consumer services of a commercial bank: a study on Sonali Bank Limited |
| title_sort |
evaluation of consumer services of a commercial bank: a study on sonali bank limited |
| publisher |
Brac University |
| publishDate |
2021 |
| url |
http://hdl.handle.net/10361/15705 |
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AT royshuvagato evaluationofconsumerservicesofacommercialbankastudyonsonalibanklimited |
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