TQM in Roads and Highways Department; Evaluate an approach-how it improves the performance of supply chain to its organization
This dissertation is submitted in partial fulfillment of the requirements for the degree of Masters in Procurement and Supply Management, 2020.
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Brac University
2021
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| Accés en línia: | http://hdl.handle.net/10361/14904 |
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10361-149042021-08-02T21:01:42Z TQM in Roads and Highways Department; Evaluate an approach-how it improves the performance of supply chain to its organization Barua, Ranapriya Islam, Md, Zikrul Brac Institute of Governance and Development, Brac University Total quality management Roads and Highways Department Quality assurance audit TQM implementation Public service organization Value for money This dissertation is submitted in partial fulfillment of the requirements for the degree of Masters in Procurement and Supply Management, 2020. Cataloged from PDF version of dissertation. Includes bibliographical references (page 99. The Roads and Highways Department is a government organization under the Road Transport and Highways Division of the Ministry of Road Transport and Bridges. RHD is responsible to enhance the traffic capacity and safety for efficient transshipment of goods as well as passengers trafficked on transnational boundary, national, regional, and Zilla highways. But in recent years the quality of works and other activities has failed to meet the standard required by the specifications. If it is allowed to continue, within a few years a significant amount of the existing RHD road network will deteriorate which seriously hampered customer satisfaction. In this thesis, the objective is to evaluate the use of TQM tools and its systematic application to improve the performance of the supply chain in RHD. Moreover, it is also to be stressed to find out the present and future challenges on roads and bridges construction, procurement, and other sourcing processes. The thesis work is to be explorative in nature and be used qualitative and quantitative data. Primary data were collected through questionnaires survey from 34 engineers of different grades to identify the level of qualify practice in RHD and find out employees of RHD follow the procedure of TQM or not. Secondary data were collected from the RHD website, journals, magazines, and different publications. From this thesis. it is concluded that to ensure quality in RHD it is necessary to conduct Quality Assurance Audit (QAA) through a third party. Besides this, an intensive and robust training program regarding TQM must be introduced for all levels of employees in RHD in order to ensure quality works. Finally. it is recommended that this thesis finding is not limited to take any concrete decision regarding the quality issue in RHD. Moreover, it is an emphasis to conduct a further study with the uses of new technologies like IoT, AI, Blockchain, etc. to improve quality-related difficulties and other supply chain processes in RHD to face upcoming challenges with the help of TQM approach in order to ensure value for money for the public fund. Ranapriya Barua M. Procurement and Supply Management 2021-08-02T06:44:47Z 2021-08-02T06:44:47Z 2020 2020-08 Dissertation ID: 18282017 http://hdl.handle.net/10361/14904 en_US Brac University dissertations are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 122 Pages application/pdf Brac University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
en_US |
| topic |
Total quality management Roads and Highways Department Quality assurance audit TQM implementation Public service organization Value for money |
| spellingShingle |
Total quality management Roads and Highways Department Quality assurance audit TQM implementation Public service organization Value for money Barua, Ranapriya TQM in Roads and Highways Department; Evaluate an approach-how it improves the performance of supply chain to its organization |
| description |
This dissertation is submitted in partial fulfillment of the requirements for the degree of Masters in Procurement and Supply Management, 2020. |
| author2 |
Islam, Md, Zikrul |
| author_facet |
Islam, Md, Zikrul Barua, Ranapriya |
| format |
Dissertation |
| author |
Barua, Ranapriya |
| author_sort |
Barua, Ranapriya |
| title |
TQM in Roads and Highways Department; Evaluate an approach-how it improves the performance of supply chain to its organization |
| title_short |
TQM in Roads and Highways Department; Evaluate an approach-how it improves the performance of supply chain to its organization |
| title_full |
TQM in Roads and Highways Department; Evaluate an approach-how it improves the performance of supply chain to its organization |
| title_fullStr |
TQM in Roads and Highways Department; Evaluate an approach-how it improves the performance of supply chain to its organization |
| title_full_unstemmed |
TQM in Roads and Highways Department; Evaluate an approach-how it improves the performance of supply chain to its organization |
| title_sort |
tqm in roads and highways department; evaluate an approach-how it improves the performance of supply chain to its organization |
| publisher |
Brac University |
| publishDate |
2021 |
| url |
http://hdl.handle.net/10361/14904 |
| work_keys_str_mv |
AT baruaranapriya tqminroadsandhighwaysdepartmentevaluateanapproachhowitimprovestheperformanceofsupplychaintoitsorganization |
| _version_ |
1814307419962998784 |