Understanding brand reputation and customer loyalty through online customer service VS offline customer service in X Solutions Limited

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2019.

ग्रंथसूची विवरण
मुख्य लेखक:	Kader, Syed Mashriqul
अन्य लेखक:	Hossain, Tofazzal
स्वरूप:	Internship report
भाषा:	English
प्रकाशित:	Brac University 2020
विषय:	X Solutions Limited Branding Customer loyalty Communication in management. Salesforce (Online service)
ऑनलाइन पहुंच:	http://hdl.handle.net/10361/13811

समान संसाधन

Customer engagement on social media to improve brand loyalty
द्वारा: Hasan, Md.Alif
प्रकाशित: (2024)

The evolution of brand awareness and the status of customer loyalty of ACI Logistics
द्वारा: Pal, Shrabanee
प्रकाशित: (2019)

Implementations of Interactive discussions with customers to put incentives and increasing of sales along with brand loyalty
द्वारा: Al Mehdi, Abdullah
प्रकाशित: (2023)

Customer loyalty of Super Thai Plastic Ltd.
द्वारा: Rahman, Reaz
प्रकाशित: (2015)

Consumer behavior towards Bata Shoe Company in Bangladesh: a study on customer satisfaction, brand loyalty, and buying patterns
द्वारा: Saquib, Mohammad Nazmus
प्रकाशित: (2024)

Analyzing the marketing practices of BSRM in the A steel industry: a study on the impact of digital marketing on customer engagement and brand loyalty
द्वारा: Mazumder, Avranil
प्रकाशित: (2024)

Roles of Asiatic Mindshare Ltd. on the impact of social media marketing by ACI Pure Foods on brand awareness and customer loyalty in Bangladesh
द्वारा: Mamud, Dewan Seam
प्रकाशित: (2024)

Loyalty & customer buying behavior during pandemic period
द्वारा: Rahman, Md. Hasinur
प्रकाशित: (2023)

Examining the impact of influencer marketing on brand loyalty: a study on the role of brand communication
द्वारा: Neehal, Saber Hossain
प्रकाशित: (2024)

Brand attributes that leads to increase in brand loyalty
द्वारा: Hoque, Farha Adiba
प्रकाशित: (2021)

The impact of trust in social media marketing on brand loyalty: a study of consumer brands of ACI Limited
द्वारा: Chowdhury, Shakib Ahamed
प्रकाशित: (2024)

Increasing customer awareness in context of digital marketing platform: a scenario Veet Bangladesh
द्वारा: Jahan, Nusrat
प्रकाशित: (2019)

Relationship of loyalty programs with customers’ purchase quantity and frequency
द्वारा: Islam, Ariful
प्रकाशित: (2024)

The importance of online customer management service done by digital marketing agency Asiatic mindshare limited to change the landscape of marketing in Bangladesh
द्वारा: Rahman, Maksudur
प्रकाशित: (2023)

The principle of loyalty in EU law /
द्वारा: Klamert, Marcus

Customer satisfaction of Pine Solution on digital marketing
द्वारा: Moniruzzaman, Md.
प्रकाशित: (2019)

A glimpse into the creative realm of advertising at X solutions Limited.
द्वारा: Rime, Sadia Afrose
प्रकाशित: (2024)

Successful customer retention in a week /
द्वारा: Smith, Jane
प्रकाशित: (2000)

CRM software in customer retention and customer loyalty in a B2B sewing thread company in Bangladesh
द्वारा: Debi, Debosmita Roy
प्रकाशित: (2024)

Consumer’s brand switching tendency inside telecommunication industry
द्वारा: Adila, Fariha Noor
प्रकाशित: (2024)

How social media platforms earn revenues for telecommunication companies - a perspective from X Solutions Limited
द्वारा: Ador, Fahim Shahriar
प्रकाशित: (2021)

Robi’s Digital solution analysis and customer relationship management
द्वारा: Reza Chowdhury, Sanjida Binte
प्रकाशित: (2023)

The impact of digital marketing in building customer relationship and brand promotion
द्वारा: Khan, Sanzeeda Islam
प्रकाशित: (2020)

The operations process of Digital Marketing Agency X Solution Limited
द्वारा: Mohiuddin, Sakib Ibena
प्रकाशित: (2021)

Customer satisfaction & customer loyalty at Islami Bank Bangladesh Ltd.
द्वारा: Islam, Sonia
प्रकाशित: (2012)

Customer satisfaction on customer services of UCB Bank
द्वारा: Afroz, Ridita
प्रकाशित: (2023)

Building brand equity and effectiveness of distribution channel of ACI Pure Salt
द्वारा: Keya, Kaniz Fatema
प्रकाशित: (2024)

Brilliant Customer Service
द्वारा: Stevens, Debra

Customer service of Grameenphone
द्वारा: Raj, Muradul Haque
प्रकाशित: (2016)

Customer service & its dimensions at X solutions LTD. through WhatsApp
द्वारा: Zaman, Tasnim
प्रकाशित: (2022)

Introduction of international luxury perfume brands in the Bangladeshi market and evaluating their appeal to a specialized customer segment
द्वारा: Khan, Ananna Rahman
प्रकाशित: (2024)

The brand image analysis in customer satisfaction of MyBL app
द्वारा: Redwan, Nusrat
प्रकाशित: (2024)

Importance of social media engagement for organizations growth: a perspective on X Solutions Limited
द्वारा: Hoque, Muhammed Ziaul
प्रकाशित: (2019)

Customer Needs and Solutions

Customer service & customer’s satisfaction of Trust Bank Limited
द्वारा: Fardous, Farhin
प्रकाशित: (2021)

Customer satisfaction on customer service of IFIC Bank limited
द्वारा: Mondal, Tanushree
प्रकाशित: (2021)

As an online market place, the customer servicer acivities & customer satisfaction of Kaymu.com.bd
द्वारा: Ahamed, Arif
प्रकाशित: (2015)

Understanding Effectiveness of Customer service using online platform in X Solutions Limited.
द्वारा: Hassan, Mahamudul
प्रकाशित: (2023)

How do customers perceive the brand image of Nagad, and why customers are considering the Nagad app to purchase insurance policy premiums as their preferred payment method
द्वारा: Mahbuba, Tasneem
प्रकाशित: (2024)

Customer experience and satisfaction with Suzuki motorbikes in comparison to premium Indian and Chinese Motorcycle brands.
द्वारा: Ahmed, Iftekhar
प्रकाशित: (2019)