Understanding brand reputation and customer loyalty through online customer service VS offline customer service in X Solutions Limited

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2019.

Sonraí bibleagrafaíochta
Príomhchruthaitheoir:	Kader, Syed Mashriqul
Rannpháirtithe:	Hossain, Tofazzal
Formáid:	Internship report
Teanga:	English
Foilsithe / Cruthaithe:	Brac University 2020
Ábhair:	X Solutions Limited Branding Customer loyalty Communication in management. Salesforce (Online service)
Rochtain ar líne:	http://hdl.handle.net/10361/13811

Míreanna comhchosúla

Customer engagement on social media to improve brand loyalty
de réir: Hasan, Md.Alif
Foilsithe / Cruthaithe: (2024)

The evolution of brand awareness and the status of customer loyalty of ACI Logistics
de réir: Pal, Shrabanee
Foilsithe / Cruthaithe: (2019)

Implementations of Interactive discussions with customers to put incentives and increasing of sales along with brand loyalty
de réir: Al Mehdi, Abdullah
Foilsithe / Cruthaithe: (2023)

Customer loyalty of Super Thai Plastic Ltd.
de réir: Rahman, Reaz
Foilsithe / Cruthaithe: (2015)

Consumer behavior towards Bata Shoe Company in Bangladesh: a study on customer satisfaction, brand loyalty, and buying patterns
de réir: Saquib, Mohammad Nazmus
Foilsithe / Cruthaithe: (2024)

Analyzing the marketing practices of BSRM in the A steel industry: a study on the impact of digital marketing on customer engagement and brand loyalty
de réir: Mazumder, Avranil
Foilsithe / Cruthaithe: (2024)

Roles of Asiatic Mindshare Ltd. on the impact of social media marketing by ACI Pure Foods on brand awareness and customer loyalty in Bangladesh
de réir: Mamud, Dewan Seam
Foilsithe / Cruthaithe: (2024)

Loyalty & customer buying behavior during pandemic period
de réir: Rahman, Md. Hasinur
Foilsithe / Cruthaithe: (2023)

Examining the impact of influencer marketing on brand loyalty: a study on the role of brand communication
de réir: Neehal, Saber Hossain
Foilsithe / Cruthaithe: (2024)

Brand attributes that leads to increase in brand loyalty
de réir: Hoque, Farha Adiba
Foilsithe / Cruthaithe: (2021)

The impact of trust in social media marketing on brand loyalty: a study of consumer brands of ACI Limited
de réir: Chowdhury, Shakib Ahamed
Foilsithe / Cruthaithe: (2024)

Increasing customer awareness in context of digital marketing platform: a scenario Veet Bangladesh
de réir: Jahan, Nusrat
Foilsithe / Cruthaithe: (2019)

Relationship of loyalty programs with customers’ purchase quantity and frequency
de réir: Islam, Ariful
Foilsithe / Cruthaithe: (2024)

The importance of online customer management service done by digital marketing agency Asiatic mindshare limited to change the landscape of marketing in Bangladesh
de réir: Rahman, Maksudur
Foilsithe / Cruthaithe: (2023)

The principle of loyalty in EU law /
de réir: Klamert, Marcus

Customer satisfaction of Pine Solution on digital marketing
de réir: Moniruzzaman, Md.
Foilsithe / Cruthaithe: (2019)

A glimpse into the creative realm of advertising at X solutions Limited.
de réir: Rime, Sadia Afrose
Foilsithe / Cruthaithe: (2024)

Successful customer retention in a week /
de réir: Smith, Jane
Foilsithe / Cruthaithe: (2000)

CRM software in customer retention and customer loyalty in a B2B sewing thread company in Bangladesh
de réir: Debi, Debosmita Roy
Foilsithe / Cruthaithe: (2024)

Consumer’s brand switching tendency inside telecommunication industry
de réir: Adila, Fariha Noor
Foilsithe / Cruthaithe: (2024)

How social media platforms earn revenues for telecommunication companies - a perspective from X Solutions Limited
de réir: Ador, Fahim Shahriar
Foilsithe / Cruthaithe: (2021)

Robi’s Digital solution analysis and customer relationship management
de réir: Reza Chowdhury, Sanjida Binte
Foilsithe / Cruthaithe: (2023)

The impact of digital marketing in building customer relationship and brand promotion
de réir: Khan, Sanzeeda Islam
Foilsithe / Cruthaithe: (2020)

The operations process of Digital Marketing Agency X Solution Limited
de réir: Mohiuddin, Sakib Ibena
Foilsithe / Cruthaithe: (2021)

Customer satisfaction & customer loyalty at Islami Bank Bangladesh Ltd.
de réir: Islam, Sonia
Foilsithe / Cruthaithe: (2012)

Customer satisfaction on customer services of UCB Bank
de réir: Afroz, Ridita
Foilsithe / Cruthaithe: (2023)

Building brand equity and effectiveness of distribution channel of ACI Pure Salt
de réir: Keya, Kaniz Fatema
Foilsithe / Cruthaithe: (2024)

Brilliant Customer Service
de réir: Stevens, Debra

Customer service of Grameenphone
de réir: Raj, Muradul Haque
Foilsithe / Cruthaithe: (2016)

Customer service & its dimensions at X solutions LTD. through WhatsApp
de réir: Zaman, Tasnim
Foilsithe / Cruthaithe: (2022)

Introduction of international luxury perfume brands in the Bangladeshi market and evaluating their appeal to a specialized customer segment
de réir: Khan, Ananna Rahman
Foilsithe / Cruthaithe: (2024)

The brand image analysis in customer satisfaction of MyBL app
de réir: Redwan, Nusrat
Foilsithe / Cruthaithe: (2024)

Importance of social media engagement for organizations growth: a perspective on X Solutions Limited
de réir: Hoque, Muhammed Ziaul
Foilsithe / Cruthaithe: (2019)

Customer Needs and Solutions

Customer service & customer’s satisfaction of Trust Bank Limited
de réir: Fardous, Farhin
Foilsithe / Cruthaithe: (2021)

Customer satisfaction on customer service of IFIC Bank limited
de réir: Mondal, Tanushree
Foilsithe / Cruthaithe: (2021)

As an online market place, the customer servicer acivities & customer satisfaction of Kaymu.com.bd
de réir: Ahamed, Arif
Foilsithe / Cruthaithe: (2015)

Understanding Effectiveness of Customer service using online platform in X Solutions Limited.
de réir: Hassan, Mahamudul
Foilsithe / Cruthaithe: (2023)

How do customers perceive the brand image of Nagad, and why customers are considering the Nagad app to purchase insurance policy premiums as their preferred payment method
de réir: Mahbuba, Tasneem
Foilsithe / Cruthaithe: (2024)

Customer experience and satisfaction with Suzuki motorbikes in comparison to premium Indian and Chinese Motorcycle brands.
de réir: Ahmed, Iftekhar
Foilsithe / Cruthaithe: (2019)