Understanding brand reputation and customer loyalty through online customer service VS offline customer service in X Solutions Limited

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2019.

Bibliografiske detaljer
Hovedforfatter:	Kader, Syed Mashriqul
Andre forfattere:	Hossain, Tofazzal
Format:	Internship report
Sprog:	English
Udgivet:	Brac University 2020
Fag:	X Solutions Limited Branding Customer loyalty Communication in management. Salesforce (Online service)
Online adgang:	http://hdl.handle.net/10361/13811

Lignende værker

Customer engagement on social media to improve brand loyalty
af: Hasan, Md.Alif
Udgivet: (2024)

The evolution of brand awareness and the status of customer loyalty of ACI Logistics
af: Pal, Shrabanee
Udgivet: (2019)

Implementations of Interactive discussions with customers to put incentives and increasing of sales along with brand loyalty
af: Al Mehdi, Abdullah
Udgivet: (2023)

Customer loyalty of Super Thai Plastic Ltd.
af: Rahman, Reaz
Udgivet: (2015)

Consumer behavior towards Bata Shoe Company in Bangladesh: a study on customer satisfaction, brand loyalty, and buying patterns
af: Saquib, Mohammad Nazmus
Udgivet: (2024)

Analyzing the marketing practices of BSRM in the A steel industry: a study on the impact of digital marketing on customer engagement and brand loyalty
af: Mazumder, Avranil
Udgivet: (2024)

Roles of Asiatic Mindshare Ltd. on the impact of social media marketing by ACI Pure Foods on brand awareness and customer loyalty in Bangladesh
af: Mamud, Dewan Seam
Udgivet: (2024)

Loyalty & customer buying behavior during pandemic period
af: Rahman, Md. Hasinur
Udgivet: (2023)

Examining the impact of influencer marketing on brand loyalty: a study on the role of brand communication
af: Neehal, Saber Hossain
Udgivet: (2024)

Brand attributes that leads to increase in brand loyalty
af: Hoque, Farha Adiba
Udgivet: (2021)

The impact of trust in social media marketing on brand loyalty: a study of consumer brands of ACI Limited
af: Chowdhury, Shakib Ahamed
Udgivet: (2024)

Increasing customer awareness in context of digital marketing platform: a scenario Veet Bangladesh
af: Jahan, Nusrat
Udgivet: (2019)

Relationship of loyalty programs with customers’ purchase quantity and frequency
af: Islam, Ariful
Udgivet: (2024)

The importance of online customer management service done by digital marketing agency Asiatic mindshare limited to change the landscape of marketing in Bangladesh
af: Rahman, Maksudur
Udgivet: (2023)

The principle of loyalty in EU law /
af: Klamert, Marcus

Customer satisfaction of Pine Solution on digital marketing
af: Moniruzzaman, Md.
Udgivet: (2019)

A glimpse into the creative realm of advertising at X solutions Limited.
af: Rime, Sadia Afrose
Udgivet: (2024)

Successful customer retention in a week /
af: Smith, Jane
Udgivet: (2000)

CRM software in customer retention and customer loyalty in a B2B sewing thread company in Bangladesh
af: Debi, Debosmita Roy
Udgivet: (2024)

Consumer’s brand switching tendency inside telecommunication industry
af: Adila, Fariha Noor
Udgivet: (2024)

How social media platforms earn revenues for telecommunication companies - a perspective from X Solutions Limited
af: Ador, Fahim Shahriar
Udgivet: (2021)

Robi’s Digital solution analysis and customer relationship management
af: Reza Chowdhury, Sanjida Binte
Udgivet: (2023)

The impact of digital marketing in building customer relationship and brand promotion
af: Khan, Sanzeeda Islam
Udgivet: (2020)

The operations process of Digital Marketing Agency X Solution Limited
af: Mohiuddin, Sakib Ibena
Udgivet: (2021)

Customer satisfaction & customer loyalty at Islami Bank Bangladesh Ltd.
af: Islam, Sonia
Udgivet: (2012)

Customer satisfaction on customer services of UCB Bank
af: Afroz, Ridita
Udgivet: (2023)

Building brand equity and effectiveness of distribution channel of ACI Pure Salt
af: Keya, Kaniz Fatema
Udgivet: (2024)

Brilliant Customer Service
af: Stevens, Debra

Customer service of Grameenphone
af: Raj, Muradul Haque
Udgivet: (2016)

Customer service & its dimensions at X solutions LTD. through WhatsApp
af: Zaman, Tasnim
Udgivet: (2022)

Introduction of international luxury perfume brands in the Bangladeshi market and evaluating their appeal to a specialized customer segment
af: Khan, Ananna Rahman
Udgivet: (2024)

The brand image analysis in customer satisfaction of MyBL app
af: Redwan, Nusrat
Udgivet: (2024)

Importance of social media engagement for organizations growth: a perspective on X Solutions Limited
af: Hoque, Muhammed Ziaul
Udgivet: (2019)

Customer Needs and Solutions

Customer service & customer’s satisfaction of Trust Bank Limited
af: Fardous, Farhin
Udgivet: (2021)

Customer satisfaction on customer service of IFIC Bank limited
af: Mondal, Tanushree
Udgivet: (2021)

As an online market place, the customer servicer acivities & customer satisfaction of Kaymu.com.bd
af: Ahamed, Arif
Udgivet: (2015)

Understanding Effectiveness of Customer service using online platform in X Solutions Limited.
af: Hassan, Mahamudul
Udgivet: (2023)

How do customers perceive the brand image of Nagad, and why customers are considering the Nagad app to purchase insurance policy premiums as their preferred payment method
af: Mahbuba, Tasneem
Udgivet: (2024)

Customer experience and satisfaction with Suzuki motorbikes in comparison to premium Indian and Chinese Motorcycle brands.
af: Ahmed, Iftekhar
Udgivet: (2019)