Analysis of customer satisfaction level of Dutch Bangla Bank Limited, (DBBL)
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2019.
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| स्वरूप: | Internship report |
| भाषा: | English |
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Brac University
2020
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| ऑनलाइन पहुंच: | http://hdl.handle.net/10361/13717 |
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10361-13717 |
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10361-137172020-02-04T21:01:15Z Analysis of customer satisfaction level of Dutch Bangla Bank Limited, (DBBL) Anima, Maisha Ibnath Rahman, Md. Shezanur Brac Business School, Brac University Dutch Bangla Bank Limited Customer satisfaction General banking Banks and banking--Bangladesh. Consumer satisfaction. This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2019. Cataloged from PDF version of internship report. Includes bibliographical references (page 31). This report is about “Analysis of Customer satisfaction of Dutch Bangla Bank Limited”. The report is the mirror of the hard work I have done in the period of my three months of internship program. The report mainly explains, whether the customers of DBBL are satisfied with the bank or not. The thing that really caught my eye while I was in DBBL as an intern is that, DBBL always attempts to keep its customers happy. And that is the prime objective of the banks. To find out more about the satisfaction of the customers of DBBL, and the reasons of their dissatisfaction, some data was collected through personal observation and a survey. At the very end, some suggestions are given to improve the performance of the bank and to remove the little doubts customers have in their mind which makes them dissatisfied. Maisha Ibnath Anima B. Business Administration 2020-02-04T05:34:07Z 2020-02-04T05:34:07Z 2019 2019-08 Internship report ID 15104164 http://hdl.handle.net/10361/13717 en Brac University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 35 pages application/pdf Brac University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Dutch Bangla Bank Limited Customer satisfaction General banking Banks and banking--Bangladesh. Consumer satisfaction. |
| spellingShingle |
Dutch Bangla Bank Limited Customer satisfaction General banking Banks and banking--Bangladesh. Consumer satisfaction. Anima, Maisha Ibnath Analysis of customer satisfaction level of Dutch Bangla Bank Limited, (DBBL) |
| description |
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2019. |
| author2 |
Rahman, Md. Shezanur |
| author_facet |
Rahman, Md. Shezanur Anima, Maisha Ibnath |
| format |
Internship report |
| author |
Anima, Maisha Ibnath |
| author_sort |
Anima, Maisha Ibnath |
| title |
Analysis of customer satisfaction level of Dutch Bangla Bank Limited, (DBBL) |
| title_short |
Analysis of customer satisfaction level of Dutch Bangla Bank Limited, (DBBL) |
| title_full |
Analysis of customer satisfaction level of Dutch Bangla Bank Limited, (DBBL) |
| title_fullStr |
Analysis of customer satisfaction level of Dutch Bangla Bank Limited, (DBBL) |
| title_full_unstemmed |
Analysis of customer satisfaction level of Dutch Bangla Bank Limited, (DBBL) |
| title_sort |
analysis of customer satisfaction level of dutch bangla bank limited, (dbbl) |
| publisher |
Brac University |
| publishDate |
2020 |
| url |
http://hdl.handle.net/10361/13717 |
| work_keys_str_mv |
AT animamaishaibnath analysisofcustomersatisfactionlevelofdutchbanglabanklimiteddbbl |
| _version_ |
1814307555232448512 |