Impact evaluation and client satisfaction of Northwest Microfinance Expansion Project

Bangladesh is known for its microfinance outreach. However. the density of microfinance is not evenly distributed. The poorer region, specially the northwestern part of Bangladesh has long been underserved by the microfinance institutions (MFI). BRAC"s Northwest Microfinance Expansion (NWME)...

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Hlavní autoři:	Barua, Proloy, Munshi Sulaiman
Médium:	Research report
Jazyk:	English
Vydáno:	BRAC Research and Evaluation Division (RED) 2020
Témata:	Client satisfaction Northwest Microfinance Expansion Project BRAC Microfinance Bangladesh Microfinance > Bangladesh. Consumer satisfaction Non-governmental organizations > Bangladesh.
On-line přístup:	http://hdl.handle.net/10361/13665

id	10361-13665
record_format	dspace
spelling	10361-136652020-01-22T21:01:19Z Impact evaluation and client satisfaction of Northwest Microfinance Expansion Project Barua, Proloy Munshi Sulaiman Client satisfaction Northwest Microfinance Expansion Project BRAC Microfinance Bangladesh Microfinance--Bangladesh. Consumer satisfaction Non-governmental organizations -- Bangladesh. Bangladesh is known for its microfinance outreach. However. the density of microfinance is not evenly distributed. The poorer region, specially the northwestern part of Bangladesh has long been underserved by the microfinance institutions (MFI). BRAC"s Northwest Microfinance Expansion (NWME) project was initiated in 2002 to increase outreach in that region. Though the impact of microfinance is well established among the practitioners. this study was initiated to investigate whether BRACs microfinance expansion in that region had any effect on the well-being of the beneficiaries. We found some concrete evidences of impact in different domains especially in their asset holding. Apart from impact evaluation, the study also looked at the level of satisfaction among microfinance participants. The determinants of client dropout have been explored to see whether and how much effect does satisfaction has on exit decision. Poverty of the participants, variation in economic status within the groups, availability of alternative service providers, level of client loyalty along with the overall satisfaction of the clients with the services were found to have significant influence on dropout. 2020-01-22T05:26:10Z 2020-01-22T05:26:10Z 2007-09 Research report Barua, P., & Sulaiman, M. (2007, September). Impact evaluation and client satisfaction of Northwest Microfinance Expansion Project. Research Reports (2007): Economic Studies, Vol – XXV, 19–60. http://hdl.handle.net/10361/13665 en application/pdf BRAC Research and Evaluation Division (RED)
institution	Brac University
collection	Institutional Repository
language	English
topic	Client satisfaction Northwest Microfinance Expansion Project BRAC Microfinance Bangladesh Microfinance--Bangladesh. Consumer satisfaction Non-governmental organizations -- Bangladesh.
spellingShingle	Client satisfaction Northwest Microfinance Expansion Project BRAC Microfinance Bangladesh Microfinance--Bangladesh. Consumer satisfaction Non-governmental organizations -- Bangladesh. Barua, Proloy Munshi Sulaiman Impact evaluation and client satisfaction of Northwest Microfinance Expansion Project
description	Bangladesh is known for its microfinance outreach. However. the density of microfinance is not evenly distributed. The poorer region, specially the northwestern part of Bangladesh has long been underserved by the microfinance institutions (MFI). BRAC"s Northwest Microfinance Expansion (NWME) project was initiated in 2002 to increase outreach in that region. Though the impact of microfinance is well established among the practitioners. this study was initiated to investigate whether BRACs microfinance expansion in that region had any effect on the well-being of the beneficiaries. We found some concrete evidences of impact in different domains especially in their asset holding. Apart from impact evaluation, the study also looked at the level of satisfaction among microfinance participants. The determinants of client dropout have been explored to see whether and how much effect does satisfaction has on exit decision. Poverty of the participants, variation in economic status within the groups, availability of alternative service providers, level of client loyalty along with the overall satisfaction of the clients with the services were found to have significant influence on dropout.
format	Research report
author	Barua, Proloy Munshi Sulaiman
author_facet	Barua, Proloy Munshi Sulaiman
author_sort	Barua, Proloy
title	Impact evaluation and client satisfaction of Northwest Microfinance Expansion Project
title_short	Impact evaluation and client satisfaction of Northwest Microfinance Expansion Project
title_full	Impact evaluation and client satisfaction of Northwest Microfinance Expansion Project
title_fullStr	Impact evaluation and client satisfaction of Northwest Microfinance Expansion Project
title_full_unstemmed	Impact evaluation and client satisfaction of Northwest Microfinance Expansion Project
title_sort	impact evaluation and client satisfaction of northwest microfinance expansion project
publisher	BRAC Research and Evaluation Division (RED)
publishDate	2020
url	http://hdl.handle.net/10361/13665
work_keys_str_mv	AT baruaproloy impactevaluationandclientsatisfactionofnorthwestmicrofinanceexpansionproject AT munshisulaiman impactevaluationandclientsatisfactionofnorthwestmicrofinanceexpansionproject
_version_	1814309703535034368

Impact evaluation and client satisfaction of Northwest Microfinance Expansion Project

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