| Yhteenveto: | Bangladesh is known for its microfinance outreach. However. the density of microfinance is
not evenly distributed. The poorer region, specially the northwestern part of Bangladesh has
long been underserved by the microfinance institutions (MFI). BRAC"s Northwest
Microfinance Expansion (NWME) project was initiated in 2002 to increase outreach in that
region. Though the impact of microfinance is well established among the practitioners. this
study was initiated to investigate whether BRACs microfinance expansion in that region had
any effect on the well-being of the beneficiaries. We found some concrete evidences of impact
in different domains especially in their asset holding. Apart from impact evaluation, the study
also looked at the level of satisfaction among microfinance participants. The determinants of
client dropout have been explored to see whether and how much effect does satisfaction has on
exit decision. Poverty of the participants, variation in economic status within the groups,
availability of alternative service providers, level of client loyalty along with the overall
satisfaction of the clients with the services were found to have significant influence on dropout.
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