Customer contentment assessment of LankaBangla Finance Limited credit cards service
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2019.
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| Formato: | Internship report |
| Idioma: | English |
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Brac University
2019
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| Acesso em linha: | http://hdl.handle.net/10361/12832 |
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10361-12832 |
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10361-128322019-11-04T21:01:05Z Customer contentment assessment of LankaBangla Finance Limited credit cards service Fahim, Abedin Arshad Habib, Md. Mamun Brac Business School, Brac University Customer satisfaction LankaBangla Finance Limited Non-banking financial institutions Credit cards--Bangladesh. Financial institutions. This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2019. Cataloged from PDF version of internship report. Includes bibliographical references (page 21). This report aims toward providing an overview on LankaBangla finance Limited and its Customer Contentment of Credit Card Services. While preparing this report is has been tried to reveal the insights of the customer satisfaction of LankaBangla credit cards services, which is one of the leading non-banking financial institutions in Bangladesh. This report is divided into two parts. First part contains organization overview and second part contains introduction to the reports, the study process, problem statements and findings and suggestions. To assess the customer service satisfaction, data are collected through questionnaire focusing the major parts of customer satisfaction indicator such as Appearance, Product Knowledge, Manners of Employee, Service Accessibility, Customer Value, Product Feature Experience, Timeliness of Service Delivery, Customer Acknowledgement, Overall Experience of customers etc. Abedin Arshad Fahim B. Business Administration 2019-11-04T05:54:08Z 2019-11-04T05:54:08Z 2019 2019-09 Internship report ID 15304084 http://hdl.handle.net/10361/12832 en Brac University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 25 pages application/pdf Brac University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Customer satisfaction LankaBangla Finance Limited Non-banking financial institutions Credit cards--Bangladesh. Financial institutions. |
| spellingShingle |
Customer satisfaction LankaBangla Finance Limited Non-banking financial institutions Credit cards--Bangladesh. Financial institutions. Fahim, Abedin Arshad Customer contentment assessment of LankaBangla Finance Limited credit cards service |
| description |
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2019. |
| author2 |
Habib, Md. Mamun |
| author_facet |
Habib, Md. Mamun Fahim, Abedin Arshad |
| format |
Internship report |
| author |
Fahim, Abedin Arshad |
| author_sort |
Fahim, Abedin Arshad |
| title |
Customer contentment assessment of LankaBangla Finance Limited credit cards service |
| title_short |
Customer contentment assessment of LankaBangla Finance Limited credit cards service |
| title_full |
Customer contentment assessment of LankaBangla Finance Limited credit cards service |
| title_fullStr |
Customer contentment assessment of LankaBangla Finance Limited credit cards service |
| title_full_unstemmed |
Customer contentment assessment of LankaBangla Finance Limited credit cards service |
| title_sort |
customer contentment assessment of lankabangla finance limited credit cards service |
| publisher |
Brac University |
| publishDate |
2019 |
| url |
http://hdl.handle.net/10361/12832 |
| work_keys_str_mv |
AT fahimabedinarshad customercontentmentassessmentoflankabanglafinancelimitedcreditcardsservice |
| _version_ |
1814308957558145024 |