Customer satisfaction of The City Bank Limited
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2019.
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| Idioma: | English |
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Brac University
2019
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| Acesso em linha: | http://hdl.handle.net/10361/12796 |
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10361-127962019-10-21T21:01:08Z Customer satisfaction of The City Bank Limited Tanzim, Kishwar Kaniz Ghani, Ariful Brac Business School, Brac University General banking Rules and regulations Customer behavior Customer satisfaction Evaluations Banks and banking--Bangladesh. Consumer satisfaction--Evaluation--Handbooks, manuals, etc. This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2019. Cataloged from PDF version of internship report. Includes bibliographical references (page 29). Banks in a country have the major role in a country economy. In order to progress in banking sector, the banks must have some sound systems, not only for country economy, but also a society. The aim of this report is to discuss about the customer service of the General Banking division of The City Bank Limited and how much satisfied the customers are. This paper is specially focused on if the customers are satisfied or not. As the satisfaction level of customers is a crucial matter for progress of a bank, so after analyzing the satisfaction and dissatisfaction level I will be giving some recommendations as well. The paper starts with the overview of the organization. In this section, history, vision, mission, values, products and services, objectives of the company and also the SWOT analysis is discussed. After that, to give a clear idea about what this paper is about and how or why I worked for this paper is described. Followed by analysis of the data, interpretation, findings, constraints and recommendations. The purpose of this paper is to give a clear idea about the satisfaction level of customers come into CBL Gulshan Avenue Branch, with detailed interpretations based on proper questionnaire used to interview and data collection. Kishwar Kaniz Tanzim B. Business Administration 2019-10-21T09:35:47Z 2019-10-21T09:35:47Z 2019 2019-08 Internship report ID 14304112 http://hdl.handle.net/10361/12796 en Brac University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. application/pdf Brac University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
General banking Rules and regulations Customer behavior Customer satisfaction Evaluations Banks and banking--Bangladesh. Consumer satisfaction--Evaluation--Handbooks, manuals, etc. |
| spellingShingle |
General banking Rules and regulations Customer behavior Customer satisfaction Evaluations Banks and banking--Bangladesh. Consumer satisfaction--Evaluation--Handbooks, manuals, etc. Tanzim, Kishwar Kaniz Customer satisfaction of The City Bank Limited |
| description |
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2019. |
| author2 |
Ghani, Ariful |
| author_facet |
Ghani, Ariful Tanzim, Kishwar Kaniz |
| format |
Internship report |
| author |
Tanzim, Kishwar Kaniz |
| author_sort |
Tanzim, Kishwar Kaniz |
| title |
Customer satisfaction of The City Bank Limited |
| title_short |
Customer satisfaction of The City Bank Limited |
| title_full |
Customer satisfaction of The City Bank Limited |
| title_fullStr |
Customer satisfaction of The City Bank Limited |
| title_full_unstemmed |
Customer satisfaction of The City Bank Limited |
| title_sort |
customer satisfaction of the city bank limited |
| publisher |
Brac University |
| publishDate |
2019 |
| url |
http://hdl.handle.net/10361/12796 |
| work_keys_str_mv |
AT tanzimkishwarkaniz customersatisfactionofthecitybanklimited |
| _version_ |
1814308221608787968 |